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Sometimes clichés are necessary. So here’s one that we live by, the customer is king.  Delivering seamless customer experiences is the only way for your brand to stand out and earn a competitive edge. A contact center is a central touchpoint to engage customers, interact with them, and solve any issues they may face with […]
We all wear masks to venture anywhere outside these days. Why? To protect ourselves, of course. So, why not extend the same courtesy to our business data? Just as N95 masks offer the best protection against the spread of coronavirus, number masking technology in cloud communication is the superhero for sensitive business data. So, what is Number […]
Over the past many months, as the world has battled a global medical emergency, the changes thrust upon us have not been restricted to any specific sector or aspect of life alone. Business practices and consumer expectations have evolved rather fundamentally and in a very short while. There are two specific aspects to this evolution […]
Time and again businesses have found setting up a call center tedious. Contact centers, as the frontline to serve customers round-the-clock, are major touchpoints for organisations. In fact, they are often called ‘cost centers’ in businesses. Their performance is hugely judged by the numbers they show; so the industry is considered highly competitive. The performance […]
COVID-19 has forced work-from-home upon the unlikeliest of candidates. Organisations of all sizes, scales, and specifications have adopted completely alien strategies and mediums in a bid to continue running their businesses. In this scenario, one of the most affected players have been startups, and it is they who’d benefit the most from adopting cloud phone […]
With consumer bases scattered across the globe, a local number just doesn’t cut it anymore. Businesses need to have a strong communication network, whether within the city or from Delhi to Dubai—customers should never feel the physical distance. How do you achieve flawless conversations anytime and anywhere? With the use of cloud-based tools, of course. […]
Smartphones have transformed the way we perform most of our tasks. Mobile applications and portals fast-track mundane tasks in the most innovative way––from something as basic as looking for a public restroom to availing online education. Everything is just a click away. Fintech has played a similar role for banking; it has revolutionized the way […]
Whether you own a small business or run an established firm, it is a no-brainer that you would want to showcase your professionalism through what you do. And a great way to do so is by deploying the IVR (Interactive Voice Response) technology for your cloud phone system. You must be wondering — how will […]
A potential customer comes across your product and is intrigued. He’s interested in buying it but wants to get more information first. But what happens if he encounters a faulty or poorly designed website? Or if the information provided is unclear? A sense of mistrust begins to build and he possibly forgoes the purchase. This […]
To vote for your favorite contestant, please give a missed call on xx-xx-xxxxxx. Sounds familiar, right? Please give me a missed call when you reach home. Give me a missed call to remind me about groceries. I’m going to bed, wake me up with a missed call. In other words, for every reminder, missed calls […]
The year 2020 has undergone dramatic changes in the way businesses and teams function. One of the many is the increase in the adoption of a remote working ecosystem. Though not all organisations can successfully operate in a remote environment, in the present reality, a distributed and virtual work set-up is necessary. One often wonders […]
When you run a business, customer satisfaction is something you can never afford to overlook. After all, that’s what gives your company competitive advantage and empowers it with high retention rates. However, as your business grows in size, so does the number of customers calling you for support queries. According to Zendesk, internal support teams […]
Technical jargon can often be intimidating, and sometimes even deterring. You have to keep searching every other word up on the Internet, wasting your time and tiring your efforts. However, there’s no need to be bothered by these cloud terminologies anymore! Use our ready resource to answer all your queries. We have collated the most […]
Welcome to Acefone Communications. For advice on auto attendant scripts, press 1. To talk to our customer service representative, press 2. Now imagine this is what a customer hears when they call your business. These lines are read by a virtual receptionist, also known as an auto attendant (AA), who greets you and routes your […]
What did advertisements look like when you were a child? Perhaps that famous actor, or those two dogs dancing, or even that touching tale of mother and child? If not the visuals, we bet you can still hear the jingles play in the back of your head. At the same time, remember numbers like Airtel […]
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The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.
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