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We’ve come a long way from being a society of phone operators, or even landlines—the so-called ‘dark ages’ when people were glued to their landlines and could not attend calls on the go. Virtual numbers, powered by the cloud, have been a game-changer for the business communication arena. Perhaps the term seems ambiguous to you. […]
Virtual numbers have various uses across multiple industries. There’s a long list of benefits associated with the service, including enhancing marketing strategies and helping your business bounce back from the impact of the pandemic. Now, more than ever, businesses need to stand out from the crowd to ensure they capture customer attention. The COVID-19 crisis […]
Conversational AI has seamlessly become an integral part of our lives over the last few years. Devices like Alexa and Google Home are used by most people alongside voice-activated systems in cars and smartphones. As artificial intelligence becomes more common in our day to day routines, it’s inevitable that technology will also become a vital […]
“The first step in exceeding your customer’s expectations is to know those expectations.” –Roy H. Williams, Author and founder of the Wizard Academy Institute. As per a Walker study, customer experience will overtake product and price as the key differentiator at the end of 2020. Businesses, even after understanding the value of customer expectations, often fail to build […]
Every business aspires to deliver seamless customer experiences. However, it isn’t always possible to strike the right balance between business needs and goals. It is always a good idea to get inspiration from what others have found to be useful or moving. Here, we have listed a few motivational quotes that have helped encourage customer […]
Technology is ever-evolving, and every few days, there’s the next big thing that’s making waves. Contact center technology, too, has discovered its game-changer––Automatic Speech Recognition (ASR). With advancements in time and innovations such as machine learning, big data, and artificial intelligence, ASR has become the edge that businesses need. Most hosted phone systems can have […]
Can you name a single company that hasn’t ever lost a customer till date? Probably not, right? The truth is, no business owner likes to think about losing customers. But, in order to handle the rate of customer churn (a.k.a. the rate at which you lose customers over a given period of time), you need […]
Back in the day, customer service began with exchanging messages through posts. Then came telephones––users could contact the companies at specified working hours to get their issues resolved. Later, this era of telephones was overtaken by the Internet. Email communication was considered fast and cost-effective. Fast forward to today—social media channels rule the customer service […]
A typical IT environment demands servers, hardware, licenses, and software installation. Acquiring and maintaining these can be a tedious process that requires a sizable amount of funds, along with extended deployment cycles. The emergence of cloud services has freed the IT/ITES industry from these herculean tasks. Cloud services enable businesses to virtualise IT systems and […]
The hard truth about Interactive Voice Response (IVR) systems is that customers do not prefer them. Sometimes, all a caller wants is to speak to an agent and get their doubts solved pronto. Though businesses incorporate an IVR system intending to cut down on call centre costs, they end up earning frustrated clients––so much so, […]
Customer Experience (CX) is a highly competitive and rapidly evolving market. If businesses do not keep up with the latest developments in consumer service technology, they risk losing a chunk of their clientele to competitors. With the rise of technology in the last couple of years, contact centres have also revamped and upgraded their systems. […]
The new normal has changed every industry, and the F&B (Food and Beverage) segment is not an exception. Thanks to social distancing, dining out is not an option anymore. Those who love eating out, unfortunately, have to make do with getting food delivered to their homes. This, of course, has led to an upsurge in […]
The banking industry is an ever-evolving ecosystem. Since this industry deals with sensitive data and involves a huge customer base with varying needs, it is prone to frequent changes. Needless to say, financial firms strive hard to keep themselves up-to-date with the shifting trends and demands of the customers. Moreover, customers often provide information that […]
Hosted PBX (Private Branch Exchange) and SIP (Session Initiation Protocol) Trunking are different solutions but united in bringing a range of exciting features to business communications. If you want to enjoy the benefits of VoIP (Voice over Internet Protocol), the first question you’ll need to ask is whether to opt for hosted PBX or SIP […]
For someone who is a part of a call center in any way, be it an employee or manager, the most important aspect to consider is what the client wants. Then, the question that follows is: are we satisfying these needs? “We all need feedback. That’s how we improve.” These are the words of the […]
The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.
The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.
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