As much as you want to keep your customers happy at all times, sometimes things do go wrong. It is how you handle when things go wrong that customers will remember, and this could make or break your relationship with that customer. It is important to have processes in place which can help turn your […]
Cloud PBX can help those in HR and recruitment in several ways, making their working lives easier and allowing them to go about their day to day business no matter what is going on in the world. Cloud PBX allows your phone system to become completely portable, so your staff can work from wherever they […]
For those in the real estate business, you know that it is important to be able to multitask and be flexible. Your priorities will change by the hour and being tied to a desk phone is not ideal for this industry, where you need to be out with clients and customers, showing them houses or […]
If you are thinking about installing VoIP phone systems into your business, then it is important to make a well-informed decision on which system to buy. At Acefone, we understand that VoIP can be confusing to people without technical knowledge and backgrounds as there is a lot of complicated terminologies to get your head around. […]
While running a business, unhappy customers are bound to appear from time to time. As much as you would like to ensure that all of your customers are happy, it is important to prepare for the worst if things go wrong. Having a process in place to ensure that unhappy customer’s problems can be solved […]
Customer engagement and clear communications are key to running a successful business. Whether you’re in finance or retail, getting customers to engage with your product, service or brand is an integral part of increasing your sales and customer loyalty. There are many things that can help towards enhancing your customer engagement, from your phone system […]
When choosing a hosted phone provider, there are plenty of elements you should be considering; does the phone system have the right features your business needs? Is it scalable so it can grow with your business? You may be focused more on the features which are an important part of your choice, but it is […]
We’re all adjusting to working from home, and this means for most of us we will be taking part in many more conference calls than we are used to. Video call conferencing can still be just as professional as a face to face meeting, you just need to be more mindful of distractions and ensure […]
An IVR (Interactive Voice Response) system is not just another amazing feature on your hosted phone system, it can be an integral part of your marketing and sales strategy if you invest some time into optimising it so it works for your business and your customers. In this article, we take a look at how […]
Unified Communications-as-a-Service (UCaaS) is redefining the way business is done in many ways, all for the benefit of business owners and customers alike. Coronavirus has forced many businesses’ hands on the subject of remote working, but those with a UCaaS solution already in place were able to adapt quickly where some businesses struggled. The future […]
Sales success depends on a number of factors, from the quality of your product to the need for your product or service in the marketplace. However, even with high quality and in-demand product, your sales team need to have the right traits to connect with your customer and sell the products to them. If the […]
When you’re building a business or brand, it is important to build trust at the same time. Customers are much more likely to make a purchase with you if they see legitimate reviews and feedback from other customers similar to them. Customer reviews are without bias and give a true representation of the products or […]
Meetings are an important part of everyday working life, encouraging you to get to know your colleagues and making communications and project briefs clear and easy to understand. But what happens when we can no longer meet our colleagues face to face? A hosted phone system provides a solution for you to run effective meetings […]
At Acefone, we understand that working from home can be difficult when your staff are used to the office environment. There are lots of different issues to navigate with your staff, but luckily there are plenty of applications on the market to help you and your staff make the most of your time working from […]
Even when working from home, you can still benefit from an 0800 or an 0808 number. With the technical capabilities of a cloud phone system, customers can call your 0800 number and be directed immediately to one of your agents – no matter where they are based. You can work seamlessly from home through the […]
The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.
The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.
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