Every business aspires to deliver seamless customer experiences. However, it isn’t always possible to strike the right balance between business needs and goals.
It is always a good idea to get inspiration from what others have found to be useful or moving.
Here, we have listed a few motivational quotes that have helped encourage customer service teams during tough times. Have a look at them and find your inspiration too.
1. “Quality in a service or product is not what you put into it. It is what the customer gets out of it.” – Peter Drucker, management consultant, educator, and author
2. “Make a customer, not a sale.“ – Katherine Barchetti, upscale retailer
3. “There is a place in the world for any business that takes care of its customers – after the sale.“ – Harvey MacKay, businessman, author, and columnist
4. “You’ll never have a product or price advantage again. They can be too easily duplicated. But a strong customer service culture cannot be copied.“ – Jerry Fritz, founder of Garden Design and motivational speaker
5. “How you think about your customer influences how you respond to them.“ – Marilyn Suttle, business leader, public speaker, author, and success coach
6. “A brand is no longer what we tell the customer it is – it is what customers tell each other it is.“ – Scott Cook, businessman, and co-founder of Intuit
7. “If you are not taking care of your customer, your competitor will.“ – Bob Hooey, motivational speaker, author, and success coach
8. “Courteous treatment will make a customer a walking advertisement.“ – J. C. Penny, businessman and entrepreneur, founder of J.C. Penney Stores
9. “The customer is why we are here. If we take good care of them, they’ll give us good reason to come back.“ – Jenny McKenzie, businesswoman, and owner of Brightway Insurance Agency
10. “The goal of a company is to have customer service that is not just the best but legendary.“ – Sam Walton, businessman, entrepreneur, and founder of Walmart
11. “Just having satisfied customers isn’t good enough anymore. If you want a booming business, you have to create raving fans.“ – Ken Blanchard, author, business consultant, and motivational speaker
12. “Customer service should not be a department. It should be the entire company.“ – Tony Hsieh, Internet entrepreneur and venture capitalist
13. “The sole reason we are in business is to make life less difficult for our clients.“ – Matthew Odgers, founder of Odgers Law Group
14. “People will forget what you said. They will forget what you did. But they will never forget how you made them feel.“ – Maya Angelou, civil right activist, poet, and memoirist
15. “Imagine your customer is your best friend—listen to their concerns, be a shoulder to lean on and then shift the focus from what went wrong to how you can help make it right.“ – Rachel Hogue, founder of Dogwood Designs
16. “Customer service is about empathy.“ – Chaz Van de Motter, co-found and CEO of Social Cycle
17. “Go beyond merely communicating to ‘connecting’ with people.“ – Jerry Bruckner, author and publisher
18. “Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.“ – Lauren Freedman, entrepreneur, writer, activist, and voice actor
19. “Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development.“ – David J. Greer, author and co-owner of Robelle
20. “Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.“ – Kevin Stirtz, author
21. “Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral.“ – Rick Tate, co-founder of ThinkIT
22. “The best advertising you can have is a loyal customer spreading the word about how incredible your business is.“ – Shep Hyken, customer service expert and keynote speaker
23. “One of the greatest gifts you can give to anyone is the gift of attention.“ – Jim Rohn, entrepreneur, author, and motivational speaker
24. “Your most unhappy customers are your greatest source of learning.“ – Bill Gate, business magnate, philanthropist, and founder of Microsoft
25. “The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.“ – John Russell, President of Harley-Davidson
26. “Being on par in terms of price and quality only gets you into the game. Service wins the game.“ – Tony Alessandra, Internet entrepreneur, business author, and hall-of-fame keynote speaker
27. “Happy customers are your biggest advocates and can become your most successful sales team.“ – Lisa Masiello, author, marketing expert, and founder of TECHmarc
28. “When you assume negative intent, you’re angry. If you take away that anger and assume positive intent, you will be amazed.“ – Indra Nooyi, business executive, former chairperson and CEO of PepsiCo
29. “A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.“– Jeff Bezos, business magnate, internet entrepreneur, industrialist, media proprietor, investor, and CEO of Amazon
30. “Customer service shouldn’t just be a department; it should be the entire company.“ – Tony Hsieh, Internet entrepreneur and venture capitalist
31. “Instead of focusing on the competition, focus on the customer.“– Scott Cook, businessman and co-founder of Intuit
32. “It’s through vulnerability that human beings create connections. The more vulnerable we can be with one another, the more that we’ll trust one another and the more we’ll be able to collaborate effectively.“ – Neil Blumenthal, co-founder of Warby Parker
33. “Service, in short, is not what you do, but who you are. It’s a way of living that you need to bring to everything you do if you’re to bring it to your customer interactions.“– Betsy Sanders, business speaker, author, and former GM of Nordstorm
34. “To earn the respect (and eventually love) of your customers, you first have to respect those customers. That is why Golden Rule behaviour is embraced by most of the winning companies.“ – Colleen Barrett, Southwest Airlines President Emerita
35. “To give without any reward, or any notice, has a special quality of its own.” – Anne Morrow Lindeberg, Author, and Aviator
36. “Most people spend more time and energy going around problems than in trying to solve them.“ – Henry Ford, founder of Ford Motor Company
37. “We see our customers as invited guests to a party, and we are the hosts. It’s our job to make the customer experience a little bit better.“ – Jeff Bezos, founder of Amazon
38. “Biggest question: Isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way?“ – Jeffrey Gitomer, Author, and Professional Speaker
39. “If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.“ – Jim Rohn, Author, and Motivational Speaker
40. “You don’t earn loyalty in a day. You earn loyalty day-by-day.“ – Jeffrey Gitomer, Author, and Professional Speaker
41. “Our greatest asset is the customer! Treat each customer as if they are the only one!“ – Laurice Leitao, Customer Service Professional Sera Care Life Sciences
42. “Your ability to communicate is an important tool in the pursuit of your goals, whether it is with your family, your co-workers or your clients and customers.“ – Les Brown, Author, and Motivational Speaker
43. “A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.“ – Mahatma Gandhi, anti-colonial nationalist, and political ethicist
44. “Service is the rent we pay for being. It is the very purpose of life, and not something you do in your spare time.“ – Marian Wright Edelman, Founder Children’s Defence Fund
45. “A satisfied customer is the best business strategy of all.“ – Michael LeBoeuf, Business author, and former management professor
46. “Bottom-line obsession comes from turning the pursuit of money into a God and forgetting the real master your business serves: The Customer.“ – Michael Shevack, Executive Coach
47. “How you think about a problem is more important than the problem itself—so always think positively.“ – Norman Vincent, American minister, and author
48. “It is not your customer’s job to remember you, it is your obligation and responsibility to make sure they don’t have the chance to forget you.“ – Patricia Fripp, Professional Keynote Speaker
49. “When you make a mistake, there are only three things you should ever do about it: admit it, learn from it, and don’t repeat it.“ – Bear Bryant, Former College Football Player, and Coach
50. “Until you understand your customers — deeply and genuinely — you cannot truly serve them.“ – Rasheed Ogunlaru, Author of Soul Trader
51. “Inside of every problem lies an opportunity.“ – Robert Kiyosaki, Author of Rich Dad Poor Dad
To sum up
Exceeding expectations differentiates your company from its competitors. Hopefully, these motivational quotes will not only boost your confidence but allow you to foster a positive environment for your team as well. Remember, a happy, motivated team will ensure elevated customer interactions every time.
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