Call rates vary by country, phone provider, and method of calling. For some countries, it can be less than half a pound per minute. You can look at the Fair Usage Policy (FUP) to check the rates for each country.
Can features be customised according to business requirements?
Yes, you can curate your own plan with all the features you require for your business. Just get in touch with our team of experts at 0800-084-3663/1888-859-0450 or drop us an email at firstname.lastname@example.org and we will get back to you.
Will my VoIP phones continue to work even if I move offices?
As long as employees keep the same IP phone, the system will function exactly the same regardless of their location. You can always get in touch with us to move your entire system to a new location and you will be ready to start calling within a few hours.
What kind of mobile phone can I use with VoIP?
Whether you’re an iOS or an Android user, Acefone’s cloud phone system offers full functionalities for all smartphones and all operating systems.
How do I set up a business phone system for remote employees?
To add remote employees to your phone system, ensure that they have a broadband connection of at least one megabit (to work and take calls). You can also send over a physical VoIP phone if you want to.
If they already have a VoIP phone, all they need to do is plug it into their router or gateway with an Ethernet connection. Since most home-office equipment don’t use Power over Ethernet (PoE), make sure they also plug the included power cord in.
Which CRM systems are supported by Acefone?
Acefone’s phone system can currently be integrated with Salesforce, Hubspot, Zoho, Microsoft Dynamics 365, Zendesk, Freshdesk, Pipedrive, Bitrix24, Freshdesk, Freshworks, Google Contacts, and many more. Visit the integrations page to know more.
What happens if my VoIP network goes down?
We offer 99.99% uptime which equals less than 52.6 minutes of downtime per year. Several data centres—with backup servers—help maintain this high degree of availability. There is a very little probability that your VoIP network will go down, and even if it does, our backup servers will keep you up and running.
Does a VoIP-based system cost more than a standard PBX system?
Not at all. If your PBX uses landlines, you have to pay regular phone company rates. But with VoIP, international calling rates tend to be much lower. The set-up cost of VoIP is next to nothing as you need no physical infrastructure. All you need to do is pay for the plan and we’ll set everything up using devices of your choices.
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