Outbound Contact Center
Make every interaction count
Resolve customer queries and expand outreach like a pro.
Leave lasting impact on your customers and close deals faster with your outbound contact center.
Real time tracking of agents with analytics and alerts, all via a live dashboard.
Enjoy quick connections with predictive and progressive diallers. Eliminate manual effort.
Save automatic call recordings and transcripts in the database—preserve crucial call details.
Broadcast your marketing campaigns to a wider audience with clear and targeted texts.
Detailed insights and reports on a user-friendly dashboard make management a breeze.
Keep novice agents on track; whisper advice or join an ongoing call to help in issue resolution.
What are some use cases for an outbound contact center?
An outbound contact center helps in lead generation, marketing, sales promotions, cold calling, debt collection, rent collection, and much more.
Is there a set-up fee?
No, we offer free installation and onboarding. After that, you will be charged as per your plan, usage and the additional features/services you have opted for.
What is an outbound contact center?
As the name suggests, an outbound contact center is a modern VoIP-powered call centre that is used for ‘outbound’ communication. This includes branding, outreach, marketing, customer query resolution, etc., but from the perspective of an agent getting in touch with a customer via SMS or voice call. This could be for a query, update—even an OTP/reminder—or other situations where an agent needs to contact the client.
Does Acefone customize the features included in its plans?
Acefone’s plans have been curated for different business needs and sizes. Feel free to get in touch with our sales representatives at 0800-084-3663 for further details.
Does my outbound contact center support text-to-speech?
Yes, Acefone’s contact center solutions include the text-to-speech feature.
Do Acefone’s services have a minimum Internet speed requirement?
Yes, but any modern-day Internet connection will be fast enough for the smooth running of your operations.
The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.