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When you run a business, you should expect phone lines to keep buzzing throughout the day. A ringing phone is often the sign of a prospective customer, but that’s not always the case. At times, you may get swarmed with spam calls—the last thing any agent would want to encounter. In fact, spam calls are […]
The year 2020 was a challenge for all businesses, large and small. The retail industry was one of the worst-hit in the pandemic as many brick-and-mortar stores were forced to close their shutters due to the pandemic situation. People were not able to visit stores, strict restrictions on limiting the crowd were enforced, and many […]
A telephony system is a fuel that runs every contact center. It helps your representatives connect with your target audience efficiently and vice versa. However, you should note that having just any telephone system will not serve the purpose. The evolution of technology in PBX systems has resulted in numerous state-of-the-art capabilities. Incorporating one that […]
“You’ll never have a product or price advantage again. They can be too easily duplicated. But a strong customer service culture cannot be copied.” – Jerry Fritz, speaker and trainer According to Microsoft’s State of Global Customer Service statistics, 58% of customers believe that customer service affects their choice of a brand. Meanwhile, 61% of customers do not prefer to […]
Every business has one ultimate goal––to make profits. The only way to thrive in such competitive and saturated markets is by focussing on innovative marketing strategies. SMS marketing is one such strategy that will help you boost your revenues. With smartphone users increasing to more than 90% of the population, it is imperative for businesses […]
Every business, based on its industry type, faces a myriad of challenges. An organisation that is from a non-IT background may find it difficult to maintain an in-house IT team. Similarly, a software company may find it tedious to handle an asset management team. The best workaround to overcome these challenges is to outsource certain […]
The year 2020 was tough, to say the least. COVID-19 changed the way organisations functioned. Businesses were thrown off-track and forced to pull their shutters down on brick-and-mortars to adhere to social distancing norms. Needless to say, the impact of this on business processes was huge too. Stakeholders were left confused about how to manage […]
COVID-19 pandemic has deeply affected all aspects of our lives. We can’t tell what the future holds, but the world will surely be a different place. Among the various changes we’ve incorporated, remote working is definitely here to stay. Therefore, it’s essential to create a better home office experience—for both your employees as well as […]
To attract and retain customers, you need brand credibility and a great reputation. This may seem simple, but there are often barriers to overcome when trying to create a decent brand reputation. Your brand’s reliability doesn’t just create loyal customers, it can also be the deciding factor between a new customer using your services or […]
Bollywood movies manage to connect with their audience, irrespective of their native language and hometown. Since the first Bollywood movie in 1913, Raja Harishchandra, we have flocked to our nearest cinema theatres every weekend for a much-needed dose of spice and drama in our lives. Evergreen classic hits, starting from Mughal-e-Azam, Pyaasa, Sholay, Mr. India, […]
Customer trust is of utmost importance for businesses hoping to stay ahead in the race. To build customer trust, you must ensure that your communications are private and secure, and no one can access precious information. The best way to do this is to get a secure VoIP phone service. Not only does it foster […]
In today’s time, it is difficult to imagine services without Internet connectivity or automation. Same is the case with banking services. With the advent of technology, most services in this sector have gone online or are facilitated via phones. It is at With newer technology in place, the banking sector has updated various customer service aspects, including a […]
The food industry is forever growing. Customers aren’t just looking for the right restaurant to enjoy their meal but also to have the best experience. The responsibility of a restaurant entails the delivery of high quality and delicious food at the right time. Undeniably, the food business has undergone a revolution. With people unable to […]
Contact centers are essential for businesses because they bridge the gap between organisations and customers. And they have evolved tremendously—from stand-alone operational kiosks to multi-functional platforms through which customers can reach out to you. However, the belief that contact centers are best accessible through phone lines is still prevalent. It’s notable though, that contact centers […]
The importance of contact centers goes far beyond answering customer calls. It is the focal point to attract consumers and build trust among your target audience. Even if your agents are unable to resolve issues spontaneously, the assurance that somebody is always available to help will result in happier customers. Nurturing this satisfaction is possible […]
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