Entries by Acefone Editor

Effective Sales Onboarding: How SaaS can Help Sync your Sales and Support Team

To generate increased profits and higher customer satisfaction, an organisation’s sales and support teams need to work in sync. Thus, it seems logical to use the latest technology available to ensure both teams can work as effectively as possible and deliver unparalleled results. SaaS or Software as a Service is a solution that can benefit […]

Chatbots and Human Agents: Which is Better for Customer Service?

The man vs machine battle has now reached its peak.  With the advent of Artificial Intelligence (AI) and Machine Learning (ML) programmes, efficiency, both in terms of work and costs, has improved dramatically.  Businesses are now actively seeking services that allow automation of previously monotonous work. Amid this search, businesses are forgoing one of the […]

Should you Use a Dedicated IP phone, a Softphone, or Just your Mobile Device with Your VoIP Solution?

Business phones are crucial components of business communications. Not only are they needed for interacting with customers, but they also enable seamless communication between employees. Over time, offerings of business phones have improved tremendously. From being a measly phone box, crawling its wires across the office floors, business phone lines are now taking the advantages […]

Why Millenials are Rapidly Adopting Cloud Technology

We regularly come across terms like baby boomers, Gen Z, and millennials in multiple conversations about ‘generational gaps’ and the tech-savviness of millennials are often one of the points of discussion.  For the uninitiated, millennial refers to anyone who was born between 1980 and 2000, effectively putting them in the age bracket of 21-41 currently. […]

DDoS Attacks: What are They and How to Secure your Systems Against One

In the world of cybercrime, targeting of businesses is commonplace.  It is not just large businesses that are threatened by such attacks. Unfortunately, whether an organisation is big or small, the vulnerability exists. And it is important to be cognizant of disruptions that such attacks can bring about.  This is certainly an important topic for […]

Top Features of Zoho CRM Integration with your Hosted Phone System

Zoho’s Customer Relationship Management (CRM) is an award-winning omnichannel platform that helps businesses convert more leads, engage effectively with customers, and much more. Zoho CRM brings together all of a business’s customer service, communications, and information in one place. To easily access and refer to customer data on the go, you can integrate your hosted […]

A Complete Guide to VoIP: Tips, Definition, Types, Features, Benefits, and Things to Consider Before Installation

Is your organisation still using the regular telephone line to contact your customers? Are you grappling to cope with the current remote working environment due to the infrastructure that these regular telephone lines demand? If yes, Voice Over Internet Protocol (VoIP) is the right choice for you. The higher rate of VoIP adoption has resulted […]