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Entries by Acefone Editor

10 Reasons Why Traditional Telephony System Are Obsolete in 2021

March 1, 2021 /

0 Comments/in Phone System /by Acefone Editor

A telephony system is a fuel that runs every contact centre. It helps your representatives connect with your target audience efficiently and vice versa. However, you should note that having just any telephone system will not serve the purpose. The evolution of technology in PBX systems has resulted in numerous state-of-the-art capabilities. Incorporating one that […]

Make Outsourcing Work With Cloud Contact Centre

Make Outsourcing Work For You With Cloud Contact Centres

February 22, 2021 /

0 Comments/in hosted contact centre /by Acefone Editor

Every business, based on its industry type, faces a myriad of challenges. An organisation that is from a non-IT background may find it difficult to maintain an in-house IT team. Similarly, a software company may find it tedious to handle an asset management team. The best workaround to overcome these challenges is to outsource certain […]

7 Invaluable Lessons That The COVID-19 Pandemic Has Taught Us And How We Can Apply Them In 2021

February 15, 2021 /

0 Comments/in Customer Service /by Acefone Editor

The year 2020 was tough, to say the least. COVID-19 changed the way organisations functioned. Businesses were thrown off-track and forced to pull their shutters down on brick-and-mortars to adhere to social distancing norms. Needless to say, the impact of this on business processes was huge too. Stakeholders were left confused about how to manage […]

5 Ways To Make a Better Home Office

February 9, 2021 /

0 Comments/in Business Tips /by Acefone Editor

COVID-19 pandemic has deeply affected all aspects of our lives. We can’t tell what the future holds, but the world will surely be a different place. Among the various changes we’ve incorporated, remote working is definitely here to stay. Therefore, it’s essential to create a better home office experience—for both your employees as well as […]

Building Brand Trust: 3 Hidden Barriers & How to Overcome Them

February 8, 2021 /

0 Comments/in Business Tips /by Acefone Editor

To attract and retain customers, you need brand credibility and a great reputation. This may seem simple, but there are often barriers to overcome when trying to create a decent brand reputation. Your brand’s reliability doesn’t just create loyal customers, it can also be the deciding factor between a new customer using your services or […]

How VoIP Telephony Provider Ensure Secure Communication

Does Your VoIP Telephony Service Provider Ensure Secure Communication? Here is All You Need To Know.

February 4, 2021 /

0 Comments/in VoIP /by Acefone Editor

Customer trust is of utmost importance for businesses hoping to stay ahead in the race. To build customer trust, you must ensure that your communications are private and secure, and no one can access precious information. The best way to do this is to get a secure VoIP telephony service. Not only does it foster […]