Ever since the traditional contact center services have shifted to cloud, customer communication hasn’t been the same. The new and improvised version aka. Contact Center as a Service (CCaaS) has taken the world by storm, with their market share expected to reach $24.45 billion by 2032. Also known as Contact Center SaaS, it is one […]
Picture this: Business is booming, and your company is welcoming a heavy inflow of phone calls. Unfortunately, your separate phone lines are constantly engaged and thus, customers cannot communicate with your agents. In this scenario, you may be potentially encouraging your consumers to trust your competitors instead. How can the matter be rectified? It’s as […]
If you’ve ever watched a reality show, chances are you’ve voted for your favorite contestant at least once. A simple missed call service was all it took to make your voice count. Businesses are using the same concept to engage customers, generate leads, verify orders, conduct surveys, and more. Missed call marketing has become a […]
Acefone has once again proven its leadership in cloud communication by winning not just one, but two prestigious awards. Acefone has been honored with the coveted CX Innovation Leadership Award by Gainskills Media, reinforcing its commitment to revolutionizing customer experience (CX) with cutting-edge technology. Additionally, Acefone was recognized as the Most Scalable CPaaS Platform […]
According to industry veterans, it is easier and more cost-effective to have customers make repeat purchases with your brand, as opposed to onboarding more customers. Surprising. One would expect most companies to work for a larger customer base rather than extract the most from their present clientele. But that’s precisely what this is: Quality over […]
How does one company stand out in today’s highly competitive world, where there are alternatives to almost every brand? Some say a solid business plan, some emphasize a well-defined pricing strategy, and some still swear by a talented employee pool. But there’s one most important aspect: Enhanced and personalized customer experience. According to Gartner, the […]
Startups have taken over markets across the globe. More of them come to existence in a day than they used to over months. In such a saturated market, startups need to stand out from the crowd. However, most of them focus on scaling up rather than building a loyal customer base. And the latter is […]
Customer satisfaction is the key to running a profitable business. Any successful business owner will tell you the same, however, maintaining high service standards is easier said than done. About Dr. Joseph Michelli Dr. Joseph Michelli, a CX expert with decades of experience, sheds light on methods companies can use to boost customer experience. He […]
During our CX expert opinion series, we interacted with another industry veteran who shared untold secrets about CX and its impact on business growth. Micah Solomon, a celebrated CX consultant, author, and speaker, discusses his journey, strategies, and philosophies that help businesses thrive by putting customers at the heart of their operations. The Fascination Behind […]
The mid-20th century brought about the revolution in Customer Experience (CX), that changed B2B relations forever. CX has now evolved into a pivotal discipline for every business, big or small, to sustain itself in the modern era. Acefone had the privilege of interviewing a seasoned leader in the field of CX, who shared invaluable […]
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