Technology has helped companies expand successfully despite facing several challenges—even more so for start-ups. The most important part of establishing your start-up is to strike the right chord with your target audience. Your contact center plays a cardinal role in connecting with customers and reflecting your brand in the right way. Therefore, you need to […]
The year 2020 was a challenge for all businesses, large and small. The retail industry was one of the worst-hit in the pandemic as many brick-and-mortar stores were forced to close their shutters due to the pandemic situation. People were not able to visit stores, strict restrictions on limiting the crowd were enforced, and many […]
A telephony system is a fuel that runs every contact center. It helps your representatives connect with your target audience efficiently and vice versa. However, you should note that having just any telephone system will not serve the purpose. The evolution of technology in PBX systems has resulted in numerous state-of-the-art capabilities. Incorporating one that […]
Every business, based on its industry type, faces a myriad of challenges. An organisation that is from a non-IT background may find it difficult to maintain an in-house IT team. Similarly, a software company may find it tedious to handle an asset management team. The best workaround to overcome these challenges is to outsource certain […]
The year 2020 was tough, to say the least. COVID-19 changed the way organisations functioned. Businesses were thrown off-track and forced to pull their shutters down on brick-and-mortars to adhere to social distancing norms. Needless to say, the impact of this on business processes was huge too. Stakeholders were left confused about how to manage […]
COVID-19 pandemic has deeply affected all aspects of our lives. We can’t tell what the future holds, but the world will surely be a different place. Among the various changes we’ve incorporated, remote working is definitely here to stay. Therefore, it’s essential to create a better home office experience—for both your employees as well as […]
To attract and retain customers, you need brand credibility and a great reputation. This may seem simple, but there are often barriers to overcome when trying to create a decent brand reputation. Your brand’s reliability doesn’t just create loyal customers, it can also be the deciding factor between a new customer using your services or […]
Customer trust is of utmost importance for businesses hoping to stay ahead in the race. To build customer trust, you must ensure that your communications are private and secure, and no one can access precious information. The best way to do this is to get a secure VoIP telephony service. Not only does it foster […]
The food industry is forever growing. Customers aren’t just looking for the right restaurant to enjoy their meal but also to have the best experience. The responsibility of a restaurant entails the delivery of high quality and delicious food at the right time. Undeniably, the food business has undergone a revolution. With people unable to […]
Contact centers are essential for businesses because they bridge the gap between organisations and customers. And they have evolved tremendously—from stand-alone operational kiosks to multi-functional platforms through which customers can reach out to you. However, the belief that contact centers are best accessible through phone lines is still prevalent. It’s notable though, that contact centers […]
The importance of contact centers goes far beyond answering customer calls. It is the focal point to attract consumers and build trust among your target audience. Even if your agents are unable to resolve issues spontaneously, the assurance that somebody is always available to help will result in happier customers. Nurturing this satisfaction is possible […]
Virtual numbers have various uses across multiple industries. There’s a long list of benefits associated with the service, including enhancing marketing strategies and helping your business bounce back from the impact of the pandemic. Now, more than ever, businesses need to stand out from the crowd to ensure they capture customer attention. The COVID-19 crisis […]
Conversational AI has seamlessly become an integral part of our lives over the last few years. Devices like Alexa and Google Home are used by most people alongside voice-activated systems in cars and smartphones. As artificial intelligence becomes more common in our day to day routines, it’s inevitable that technology will also become a vital […]
Every business aspires to deliver seamless customer experiences. However, it isn’t always possible to strike the right balance between business needs and goals. It is always a good idea to get inspiration from what others have found to be useful or moving. Here, we have listed a few motivational quotes that have helped encourage customer […]
Technology is ever-evolving, and every few days, there’s the next big thing that’s making waves. Contact center technology, too, has discovered its game-changer––Automatic Speech Recognition (ASR). With advancements in time and innovations such as machine learning, big data, and artificial intelligence, ASR has become the edge that businesses need. Most hosted phone systems can have […]
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