CONTACT CENTER SERVICES
unmatched CONTACT
CENTER solutionÂ
Take your conversations wherever you go, over calls, text and chats with flexible contact center services. Â
As low as $14.99 / User/ Month*
300+ Ratings
Contact center services are cloud-based communication software that businesses use to streamline customer communication in their call centers. With our contact center services, you can efficiently manage inbound and outbound call center services across multiple channels including voice, email, and chat. Acefone’s contact center services also enable seamless integration with your existing CRM systems, empowering your agents with real-time customer information to deliver personalized support. Contact center software also helps you increase productivity and optimize resources with advanced analytics and reporting features. These analytics and features allow you to make data-driven decisions for improved performance. Experience enhanced scalability and flexibility to adapt to evolving business needs.
Improve agent productivity with automated contact center dialers (Ratio dialers & Preview dialers), enabling them to manage more conversations.
Get access to multiple call management features such as call transfer, call whisper, call barge, blind monitoring etc. to maintain consistent call quality. Â
Use contact center software to route calls efficiently to all available agents based on set criteria, reducing call wait time and call drop rates.
Contact Center Services offer businesses enhanced efficiency, personalized interactions, and seamless customer support. With advanced analytics and integration capabilities, businesses can optimize resources, boost customer satisfaction, and stay ahead of their competitors. Â
Record agent calls for dispute resolution and quality assessment.
Let customers connect with the same agent even if the call disconnects. Â
Use multiple call routing strategies to prevent high call drop rates. Â
Ensure the customer’s call waiting time is minimal for optimum experience.
Solve basic customer queries with an
AI-enabled IVR for increased customer satisfaction.Initiate and schedule call backs using a call widget for prompt engagement. Â
Features:
Everything in the Business plan, plus:
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