Contact Center Services

The only Contact Center Solution you need

Take your voice calls wherever you go, delivering unforgettable contact center experience.

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Trusted by leading brands
across the globe

5.2K+

Global Users

More than 5000 businesses trust Acefone's interactions suite for their business communication.

4.7

Rated by Customers

Rated among the top providers by thousands of users across Capterra, G2, Trustpilot & more.

2.5B+

Built for Volume

Our servers run more than 2.5 billion calls annually without sacrificing quality.

50%

More Productivity

Drive up agent productivity & efficiency by reducing their idle time between calls.

What are Contact Center Services?

Contact center software are cloud based call center services that businesses use to streamline their customer communication. With Acefone's contact center solution, swiftly manage customer interactions over cloud based calling and WhatsApp messaging. Acefone also enables you to seamlessly integrate with your existing CRM platforms, empowering your agents with real-time customer information to deliver tailored support. A contact center solution also helps you increase productivity and optimize resources with advanced analytics and reporting features. Such analytics and features allow you to make data-driven decisions for improved performance. Experience enhanced scalability and flexibility to adapt to evolving business needs.

Key features of Acefone's contact center Services

Auto Dialers

Remove manual dialing with automated dialers for call centers and enable agents to address more interactions without sacrificing quality.

Dynamic Call Handling Capabilities

Get access to multiple call management features such as call transfer, call whisper, call barge, blind monitoring etc. to maintain consistent call quality.

Auto Call Distribution

Use contact center software to route calls efficiently to all available agents based on set criteria, reducing call wait time and call drop rates.

Contact Center Software Benefits

Why Choose Acefone's Contact Center
Services For Your Business

Contact center solutions offer your business enhanced efficiency, personalized interactions, and seamless customer support. Stay ahead of the competion with advanced voice and integration capabilities enabling optimal resource allocation and higher customer satisfaction levels.

Seamless Campaign Management

Track the effectiveness of marketing initiatives and measure key performance indicators to optimize team efforts.

Sales Performance Monitoring

Monitors and evaluates sales performance metrics in real-time, enabling timely adjustments to sales strategies and tactics.

Promote Self Service Options

Offer self-service options such as Interactive Voice Response (IVR), allowing customers to find basic resolutions independently.

Remote Work Capability

Enable agents to take calls from their desktops as well as smartphones, supporting a remote work environment.

Popular Contact Center Services Features

Call Recording

Record agent calls for dispute resolution and quality assessment.

Sticky Agent

Let customers connect with the same agent even if the call disconnects.

Call Routing

Use multiple call routing strategies to prevent high call drop rates.

Call Queue Management

Ensure the customer's call waiting time is minimal for optimum experience.

Professional IVR

Solve basic customer queries with an AI-enabled IVR for increased customer satisfaction.

Click to Call

Initiate and schedule call backs using a call widget for prompt engagement.

Contact Center Integrations

Customize your contact center services for your business with preferred CRMs and helpdesk services.

Explore all integrations

Zendesk

Zoho One

Salesforce

Leadsquared CRM

HubSpot CRM

Freshsales

Freshdesk

Bitrix24

Kapture CRM

MS Teams

Google Workspace

MS Dynamics 365

Contact Center Services Pricing

Got Pricing Questions?

Chat with an Expert

Save up to 25%

Number of users

3-9 10-19 20+

Business

$14^.99

per user, per month, 3-users minimum

Get in touch

Features:

US local number
Unlimited US/Canada calling*
Unlimited SMS*
Voicemail to email
Mobile, desktop and web apps
24x7 customer support

Real-time call monitoring

Multi-level auto-attendant

Analytics and reporting

Unlimited audio conferencing (dial in)

Integration with popular apps (Zoho, HubSpot, MS Teams, etc.)

Premium

$16^.99

per user, per month, 3-users minimum

Get in touch

Everything in the Business plan, plus:

Dedicated account manager
Personalized set-up
Call recording
Free number porting
IP desk phone compatibility
Priority 24x7 support

Unlimited ring groups

Integration with premium apps (e.g. Salesforce)

Custom integrations, API and webhooks

When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.

Lee M.

Manager, Medical Practice

Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.

Patryk Weglarz

United Kingdom

My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.

Gordon R.

Director, Airlines/Aviation

Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.

William A.

Director, Financial Services

Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.

Gemma L.

Proprietor, Accounting

Frequently asked questions

Here are some of the most common questions about Contact Center Services.
Still don't find what you're looking for? Chat with our experts!

What are the types of contact center services?

There are multiple types of contact center services such as Inbound, Outbound, Cloud-based, On-Premises, etc. To learn more about them, check out this blog.

Who is a Contact Center agent?

Professionals who interact with customers, handle inquiries, sales and marketing-based communication operations in any company's call center are recognized as contact center agents.

What is contact center optimization?

Contact center optimization refers to the process of enhancing the efficiency, effectiveness, and overall performance of a contact center operation.

What is an omnichannel call center service?

An omnichannel call center service is cloud-based service that uses multiple communication channels, such as calls, emails, chats, and SMS, over a unified platform.

How much call volume can Acefone's Contact Center software efficiently handle?

Our contact center software can handle unlimited calls with the help of automation features and call management strategies available on the platform.

Is there a set up fee for the contact center services?

Acefone offers you a free of cost contact center set up with expert assisted onboarding.

Will my VoIP phone continue to work if I move offices?

Yes, your VoIP phone remains functional even after relocation. You can use it to communicate anywhere in the United States. Places like New York, Illinois, LA, Wyoming, etc., we cover them all.

What are the disadvantages of having a phone system in the cloud?

Cloud based phone systems have disadvantages like internet dependency, security concerns regarding data storage, and potential long-term costs with subscription fees. They might limit your call quality, posing challenges to good customer experience.

You're at the start of something special.

Try our cloud communication solutions today.