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This is the ‘Customer is King’ era. Consumer experience is no longer limited to the purchase itself. With the advent of the Internet, communication channels have grown exponentially—we have emails, messaging apps, social media platforms, chatbots, and more. However, one form of communication has maintained its reign over these years: the telephone. Telephonic conversations are […]
Article in a Glance This article will equip you with essential guidelines for creating a fulfilling customer experience. There are 6 rules to keep in mind: This is the customer is king era. Your business goal is to provide customers with the best experience so that they continue to renew your services. However, as amazing […]
The COVID-19 crisis is exerting tremendous pressure on the healthcare industry. Health workers across the globe are struggling to keep pace with the outbreak and its consequences. Thankfully, telehealth services have come up as a feasible alternative, allowing remote diagnosis and treatment of non-critical patients. There has been a 60-80% spurt in telemedicine appointments since the outbreak […]
A cloud phone system is a must-have for every type of business, but particularly for construction businesses. Construction businesses by nature are mainly not office based – sometimes you will need to set up offices on sites, sometimes you will need to be out meeting clients and suppliers; but what you do not need it […]
There can be any number of reasons why you might be looking to switch your VoIP service provider, and the right time depends on your business needs. If you are finding that your phone system simply cannot keep up with your business, or it does not have the features you need to do business effectively […]
Virtual call centers aka virtual contact center have come into the spotlight even more due to Coronavirus, as they provide a flexible alternative to traditional office-based call centers. Virtual call centers are more cost-effective and open up your business to new talented staff based anywhere in the world. As a manager, you might find it […]
SMS marketing is a great way to reach large numbers of your customers with very little effort and spend. SMS marketing is direct and cuts through the masses of emails your customers are receiving every day – and can be a great addition to your marketing plan if used correctly. If your messages are informative […]
For business owners, it is not enough to simply monitor the number of calls coming into your business. The number of calls is only one part of what your hosted phone system can tell you – it can also tell you much more about how your customers interact with your business. As a business owner, […]
On-premise telephony has been around for years and is common in many businesses. With this type of phone system, there are risks if something were to go wrong. On-premise phone systems are vulnerable to break downs and unfortunately are costly to fix should something happen to them – so, keeping this phone system may cost […]
Getting leads is the only way to make your business survive and thrive in the competitive landscape. But it can be a huge struggle, considering that there can be a large number of rivals offering similar products or services at comparable prices. With ample choices, customers have the power to switch between sellers. 61% of […]
As much as you want to keep your customers happy at all times, sometimes things do go wrong. It is how you handle when things go wrong that customers will remember, and this could make or break your relationship with that customer. It is important to have processes in place which can help turn your […]
Cloud PBX can help those in HR and recruitment in several ways, making their working lives easier and allowing them to go about their day to day business no matter what is going on in the world. Cloud PBX allows your phone system to become completely portable, so your staff can work from wherever they […]
When a consumer connects to your organisation, their first point of contact is your customer service representatives. Your agents play an important role in the development and maintenance of customer loyalty. Needless to say, this calls for constant agent assessment and training to ensure that your clients experience the very best. Consistent improvement in your […]
Cold calls have been a popular method of targeting customers for many years. They are direct, personal and can generate sales leads. However, there are certain inherent problems in the system. One, cold calls require a lot of time and effort on the agent’s part. Two, several agents are required to connect to thousands of […]
For those in the real estate business, you know that it is important to be able to multitask and be flexible. Your priorities will change by the hour and being tied to a desk phone is not ideal for this industry, where you need to be out with clients and customers, showing them houses or […]
The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.
The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.
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