When adopting any new technology, it is natural to have concerns over security and moving to a hosted phone system is no different. If you are used to your traditional phone system, you might not be too sure how secure a phone system and storing information in the cloud is. So, we’re here to answer […]
When running a business, cost is always a factor in any decision you make. As a responsible business owner, you need to ensure that your business runs smoothly. Keeping down costs and managing overheads is an integral part of this, so when buying a cloud telephony system pricing is, of course, an important factor which […]
An Interactive Voice Response (IVR) is a technology that allows a computer to interact with callers through the use of voice input via telephone keypad. This technology allows you to filter customers through to the correct department, saving you time and money. Save Your Agents Time By allowing your customers to pre-select options based on […]
Thinking of moving to a hosted business phone system? You’ll be surprised how many exciting features you’ll have access to when you make the switch! We’ve put together some of the top features to show you what you’ll get when you switch. Access To Online Portal Easy to use and intuitive, web portal is designed […]
A hosted phone system can integrate seamlessly with your CRM system, providing your agents with an extra tool to help your customers and giving your customers a much better experience. We’ve put together the top five benefits of integrating your phone system with your business’ CRM system so you can make the most of everything […]
Traditional phone systems were designed for businesses who are exclusively office-based and, while this worked for many businesses, the way we work has changed; something which traditional phone systems just haven’t kept up with. This is where cloud phone systems have come in, supporting the changes in business and allowing businesses to progress into modern […]
Interactive Voice Response (IVR) is a technology that allows interaction with callers before they reach an operator; giving you the ability to gather the required information and route the calls to the right operator. With a hosted PBX system, you can implement an IVR which can help ease the journey your customers go through when […]
A cloud phone system provides all the tools call center agents need to provide an outstanding service to customers, no matter where you are based. Here, we’ve put together our five must-have tools for call center agents. Call Alerts Make sure you start all your calls professionally with call alerts. A call alert lets you […]
If your business deals with customers on a regular basis, you want to ensure that each and every interaction is as positive as it possibly can be. Unfortunately, it is inevitable that some interactions with customers won’t go as planned; but call recording will give you the opportunity to learn from every possible situation. Help […]
When thinking of a call center, most people think of a large building filled with agents each with an assigned phone at their desk. Call centers are fixed in one place where all customer calls will go through and often involve long waits and frustrating connection issues – but due to the introduction of cloud-hosted […]
A hosted phone system gives your business access to many exciting features a traditional phone system can’t offer. If you’re considering making the change to a cloud-hosted phone system but aren’t sure which features could benefit your business the most, we’ve put together some of the top features which can be used with hosted phone […]
Choosing a VoIP provider is a big decision for a company, as a phone system is so integral to the day to day running of a business. It becomes crucial that you make the right decision when it comes to choosing a VoIP provider for your business. So, we’ve put together five things you should […]
A hosted phone system doesn’t just give you access to plenty of amazing features to benefit your business, they also save your business money. There are plenty of ways that investing in a cloud phone system can help your business cut costs, while never needing to compromise on quality. Call Anywhere, Anytime For Less The […]
A free phone number is an ideal way to break down barriers between you and your customers and ensure you can always give them the best possible service. If you have a premium number and your competitor has a free phone number, you may find valuable customer enquiries going to your competitors; something which a […]
The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.
The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.
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