4.8/5 
INBOUND CONTACT CENTRE
Be there for your customers. Always.
Stay present—anywhere, anytime. Encourage
customers to reach out to you today.
Don’t just talk, form connections
Be a pro performer
Augment contact centre performance with tools that help your teams do better.
- Get an IVR for better routing and coordination
- Ensure issue resolution with call barging and whisper
- Achieve perfect call flows with routing strategies
Analyse. Prioritise. Optimise.
KPIs measure business performance and help refine your strategy.
- Track your agents’ calls via a real-time dashboard
- Receive reports and analytics directly to your inbox
- Better analysis with KPI database and graphic reports
As simple as pie
Quick, no-hassle set-up and super easy to use. Get started instantly.
- Simple and quick installation and registration
- User-friendly interface requiring minimal training
- 360° expert guidance for set-up, and beyond
Build a clientele, make it last
Capture all leads
Ensure that every possible lead is converted and customers are attended to.
- Catch missed calls as voicemails on your email
- Set up alerts for missed calls—instant, daily, or weekly
- Get call recording as transcripts for clarifications
Enhance efficiency
Supplement your business growth with cloud solutions made for high volumes.
- Tackle high traffic with AI-enabled load balancing
- Ensure query resolution with automatic call distribution
- Monitor live calls in real-time to manage busy hours
Deliver an experience
Make customers feel welcome by curating a truly enjoyable experience for them.
- Music-on-hold can turn the wait from pain to pleasure
- Greet customers pleasantly with an auto-attendant
- Run voice and IVR surveys to enhance your service
Reliability at friendly prices
Leave the grunt work to us and simply enjoy your cloud experience
- Uninterrupted operations assured with 99.99% uptime
- Enterprise-grade encryptions and firewalls for data security
- Unbelievably low prices for unlimited services
- Pay only for what you need—after you use it
Set the gold standard of communication for your clients today.
All your favourite apps together
Flexible integrations with powerful tools. Look after every business need on one platform.
Office 365
Salesforce
Microsoft Teams
Google Contacts
Dynamics 365
G-Suite
Freshdesk
Sugar CRM
Vtiger CRM
Zoho CRM
Bullhorn
Acefone
Bitrix24
HubSpot CRM
Pipedrive
Freshsales
Google Sheets
Zendesk
LeadSquared CRM
Microsoft Azure
A contact centre rich in features
Call transfer
Transfer an ongoing call to another customer care representative or even to another department with absolute ease.
CTI popups
Keep agents notified about incoming calls at all times, even during live interactions, via CTI popups.
Click-to-call
Offer convenience to callers and agents by enabling call initiation via a simple click-to-call button on your Website and portal.
DNC lists
Import your Do-Not-Contact lists and let automated filters do the work. Always meet telecom compliance standards.
Unlimited channels
Scale as per your team size. Quickly add or remove extensions on your customisable portal, right from your admin dashboard.
CRM integrations
Manage all customer data on a single platform. Integrate with your favourite apps—Zoho, Pipedrive, Hubspot, and more.
Integration APIs
Programme your business communication with Acefone. Use REST-ful APIs to enable unique voice and SMS solutions
Resource library
Learn how to make the most of your business communication system.
Plans & Pricing
Acefone guarantees the best rates in the market, plans built just for you
Bill Monthly
Standard
Best for indivisuals
£7
user/month*
Popular
Business
Best for growing teams
£13
user/month*
Premium
Best for large teams or enterprises
£19
user/month*
Bill Anually
Standard
Best for Indivisuals
7
user/month*
Popular
Business
Best for growing teams
13
user/month*
Premium
Best for large teams
19
user/month*
Standard
Best for Indivisuals
27
user/month*
Popular
Business
Best for growing teams
93
user/month*
Premium
Best for large teams
59
user/month*
Found a better price? Let us know -
we'll beat it by 10%
FREQUENTLY ASKED QUESTIONS
You have queries, we’ve got all the answers
What do your bills look like?
It all depends on your plan. We produce totally transparent bills—with all usage details and no hidden charges.
How much call volume can you handle?
Unlimited. Besides, our collection of automation features ensure you can seamlessly handle any volume of calls.
In how many languages do you provide call centre services?
Our default language is UK English, though you can select US English as well for features such as voice-to-text and call sentiment analysis.
How do you ensure that my data is secure?
Data security is one of our top priorities. All your information, including credit card details, login IDs and passwords, and other confidential data is stored securely with firewalls and encryptions. Our employees sign a non-disclosure agreement and any violations are severely dealt with. You can be assured of your business’ safety with us.
How are lost calls handled when the phone lines are busy?
All incoming calls are transferred to the voicemail during non-service hours or when the phone lines are busy. Our agents are notified right away so they can get back to clients, leaving no caller unattended.
Is there any set-up fee?
Not at all. Our installation and onboarding are totally free. You only pay for your number, minutes and extra features. So, in case you’re sharing minutes or opting for a dialler, you’ll incur extension and dialler charges respectively.
Are the features and functionality customisable or fixed according to the pricing package?
You can customise all features and tweak your plan anytime to accommodate your business needs.
Still in doubt? Please drop you question
Still in doubt? Drop your question in the box below and we’ll get back to you
