In the Finance industry, it is important to remain connected and contactable at all times. Clients need to be able to get in touch with you quickly and sometimes in an emergency, so a robust and reliable phone system is a must for any business in the financial industry. Financial businesses are often dealing with […]
With a hosted phone system, managing a call center from home is easier than ever before. Working remotely may be completely new for some call center managers and may take some time to transition and ensure staff are working as efficiently as possible. But we have some tips and tricks to help ease that transition […]
VoIP solutions are an ideal addition to any business owner who is serious about improving their communications and bringing their company into the 21st century. With innovative solutions providing a range of amazing features and giving staff the freedom to work from wherever they want to, every business no matter if they are large or […]
When choosing a business communication solution, you must always question each solution presented to you to figure out which is going to work best for your business. Investment in communications can be quite a significant outgoing cost for your business, so you need to make sure you have all the information you need before committing […]
If you have not heard about IVR before, an Interactive Voice Response (IVR) system is completely personalisable and gives customers the opportunity to choose which department they come through too, before the call is connected to your operators. With a hosted phone system, you can personalise this system to ensure it is branded and a […]
Remote working can be tricky for businesses who are not used to working in this way, with agents not being in the same room as you, how will you ensure they are giving the best service? How will you ensure they have all the support they need? With a cloud phone system, remote working does […]
Many employees are working from home and this could be a completely new experience for them, so it is more important than ever to keep the lines of communication open for them so they can communicate just as easily as they would sitting across a table from each other in an office. Communication is key […]
Coronavirus has wreaked havoc on the business world, but your business can still remain just as productive with the right equipment. Some businesses have unfortunately been forced to close as they do not have the infrastructure to support home workers. However, with a hosted phone system your staff can connect to your phone system with […]
A free phone number can keep your business ahead of your competitors in a number of ways, from breaking down barriers to giving you a more professional look; something as simple as a number can have a profound effect on your business and can set you apart from your competitors. We have looked at a […]
You might not have considered a vanity number as part of your marketing campaign, but this could provide a perfect opportunity for you to split test, monitor leads and really see your return on investment and the effectiveness of your marketing efforts. There are different types of vanity number to choose from, each having a […]
Buying a cloud phone system is a big investment for any business large or small, so it’s important to ensure you have all the correct information to save you from making a costly mistake. So, we have put together five of the most common mistakes people make when buying a cloud telephone system so you […]
The rise in adoption of VoIP phone technology has been staggering over the past few years, however, some businesses are still reluctant to take up the technology with fears that this new technology may not be secure enough for their business needs. In this article, we will explain the safety features of hosted telephony and […]
To provide the best possible service to your customers, the collaboration between your staff is key. Customers expect a smooth, efficient service and teams who do not collaborate will not be able to provide this exemplary service – a factor which could be the deciding factor between a customer choosing your business and the business […]
Through these challenging times, more and more workers are having to work remotely; this could be something they have never done before and so will need a little more guidance than usual on how to remain productive even when they are out of the office. VoIP can help businesses maintain productivity, and is actually designed […]
Unified Communications as a Service (UCaaS) solutions make remote working much easier for anyone finding themselves in a situation where this may be a necessity. UCaaS solutions give workers the chance to revolutionise the way they communicate with each other and with customers, no matter where they are based, so there are plenty of ways these […]
The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.
The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.
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