Entries by Acefone Editor

How your Business can Launch their ‘Prime Day’ with Cloud Communications

Everyone knows about Prime Day, and how the company builds it up and even how much the customers anticipate it. Large businesses like Amazon have big budgets and marketing spend to be able to spread their offers and messages worldwide, but can small businesses create the same hype? Yes. With cloud communications, businesses of any […]

Latest Trends for VoIP Phone Systems—2021

VoIP phone systems are changing the communications market rapidly. Being at the forefront of technology, VoIP solutions are flexible, economical and allow businesses to reinvent their communications framework, thereby allowing them to scale efficiently.  As the COVID-19 pandemic hit the world, ways to do business changed drastically. Increased remote working, improved online customer service and […]

What Is Blockchain Technology? How is it Used Across Different Industries?

Technological innovations have enabled businesses to break through the barriers of cyber threats, data security, and authenticity. One such ground-breaking invention is—blockchain technology. Though you may think of cryptocurrencies and bitcoins when we talk of blockchain, the technology offers a multitude of benefits. It supports businesses across industry verticals to thrive and overcome numerous challenges. […]

XaaS: The ‘Anything and Everything As a Service’ Era Is Here

Centralised access to business-critical information isn’t a luxury in your organisational ecosystem anymore—but a prerequisite.   With COVID-19 coming back in waves, businesses have had to continue working in a remote environment. While the remote work model is pandemic-proof, it may not be efficient if implemented with on-premise infrastructure.  Let us explain why. Your in-house team […]

Cloud Fits the Cost: Low Budget, Big Dreams

The world is in disarray.  The COVID-19 pandemic hit humanity like a tsunami and has spread to all seven continents. For most of last year, a worldwide shutdown was in place to contain and minimise the health risks posed by the virus. Even today, most countries around the world are adopting a policy of localised […]

How do firewalls make your VoIP system secure

VoIP or Voice Over Internet Protocol is a telephony system that plays an important role in taking charge of communication for businesses. One major advantage of VoIP telephony is that it does not need any additional hardware, like telephone lines, to function.  Calls over VoIP only require stable Internet connectivity. This allows businesses to have […]

Enhance Customer Experience in Banking Solutions by Switching to Hosted Phone Systems

Delivering contextual and seamless customer experiences (CX) is vital to business success. Every interaction plays a crucial role in shaping long-term customer relationships. Across sectors, customers determine the value of your brand based on the CX you provide. Considering the banking sector––what is the first thing that comes to your mind? Long queues, continuously ringing […]

Brand Building Elements That The Cloud Offers

The business landscape is a competitive one. And building a strong positive reputation for your brand is integral to staying ahead in the race. Cloud communication solutions provide businesses with plenty of branding opportunities. You can create a truly strong brand irrespective of the size of your business, simply by installing a cloud phone system. […]

How To Turn Customers Into Your Promoters?

Customers can make or break a business and are the true backbone of its success. Considering that they are the lifeblood of your brand, you do not want to leave any stone unturned in making them happy. The quality of services and customer care that you offer are vital to your growth. Customers will not […]

5 Capabilities That Make SaaS Contact Centre A Must-Have

Voice over Internet Protocol (VoIP) is fast becoming the primary phone service option preferred by most consumers and businesses. Global Insights Market Inc. projects that the VoIP market will hit $55 billion by 2025. A significant factor contributing to this growth is the increasing popularity of workforce mobility and extensive features that VoIP offers, like […]