INBOUND CONTACT CENTER
Engage Your Customer.
Deliver 24x7 support to your customers on their preferred channels of communication.
Transfer an ongoing call to another customer care representative or department with absolute ease.
With computer telephony integration or CTI, forward calls to a computer with screen popups.
Convert Website visitors to customers by enabling call initiation via a simple click-to-call button.
Import your Do-Not-Contact lists and automate filters to meet telecom compliance standards.
Scale as per your team size. Add or remove extensions right from your dashboard.
Manage all customer data on a single platform. Integrate with apps like—Zoho, Pipedrive, Hubspot, and more.
Programme your business communication with Acefone. Use REST-ful APIs to enable unique voice and SMS solutions.
How does Acefone’s billing process work?
We produce totally transparent bills—with all usage details and no hidden charges.
How much call volume can you handle?
Unlimited. Besides, our collection of automation features ensures you can seamlessly handle any volume of calls.
In how many languages do you provide call center services?
Our default language is UK English. However, you can select US English as well for features such as voice-to-text and call sentiment analysis.
How do you ensure that my data is secure?
Data security is one of our top priorities. All your information, including credit card details, login IDs and passwords, and other confidential data is stored securely with firewalls and encryptions. Our employees sign a non-disclosure agreement and any violations are severely dealt with. You can be assured of your business’ safety with us.
How are lost calls handled when the phone lines are busy?
All incoming calls are transferred to voicemail during non-service hours or when the phone lines are busy. Our agents are notified right away so they can get back to clients, leaving no caller unattended.
Is there any set-up fee?
Not at all. Our installation and onboarding are totally free. You only pay for your number, minutes and extra features. So, in case you’re sharing minutes or opting for a dialler, you’ll incur extension and dialler charges respectively.
Are the features and functionality customisable or fixed according to the pricing package?
You can customise all features and tweak your plan anytime to accommodate your business needs.
The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.