4.8/5 on Capterra.
INBOUND CONTACT CENTER
Engage Your Customer.
Anywhere. Always.
Deliver 24x7 support to your customers on their preferred channels of communication.
Transform interactions into connections
Be a pro performer
Augment contact center performance with tools that help your teams do better.
- AI-driven IVR for better routing and coordination
- Ensure query resolution with call barging and whispering
- Achieve successful call flows via routing strategies
Analyse. Prioritise. Optimise.
Measure business performance through KPIs and help redefine strategies.
- Track agent calls via a real-time dashboard
- Receive reports and analytics directly to your inbox
- Better analysis with KPI database and graphic reports
As simple as pie
Quick, no-hassle set-up and super easy to use. Get started instantly.
- Quick onboarding and simple installation
- User-friendly interface requiring minimal training
- 360° expert guidance for set-up, and beyond
Maximise customer retention
Capture every lead
Ensure that every possible lead is converted, and customers are attended to.
- Catch missed calls via voicemails on your email
- Set up alerts for missed calls—instant, daily, or weekly
- Get call recording as transcripts for quality improvement
Enhance agent efficiency
Supplement your business growth with cloud solutions made for high volumes.
- Tackle high traffic with AI-enabled call routing
- Ensure query resolution with automatic call distribution
- Monitor live calls in real-time to manage busy hours
Deliver a memorable experience
Make customers feel welcome by creating a truly enjoyable experience for them.
- Turn wait time from pain to pleasure through music-on-hold
- Greet customers pleasantly with a virtual attendant
- Run voice and IVR surveys to enhance your service
Reliability at friendly prices
Leave the grunt work to us and simply enjoy your cloud experience
- Uninterrupted operations assured with 99.99% uptime
- Enterprise-grade encryptions and firewalls for data security
- Unbelievably low prices for unlimited services
- Pay only for what you need—after you use it
Get a superior calling experience with Acefone’s inbound contact center solution.
Integrate your contact center with your favourite tools
Customise and connect with any third-party app of your choice
Office 365
Salesforce
Microsoft Teams
Google Contacts
Dynamics 365
G-Suite
Freshdesk
Sugar CRM
Vtiger CRM
Zoho CRM
Bullhorn
Acefone
Bitrix24
HubSpot CRM
Pipedrive
Freshsales
Google Sheets
Zendesk
LeadSquared CRM
Microsoft Azure
Endless possibilities with one contact center solution
Call transfer
Transfer an ongoing call to another customer care representative or department with absolute ease.
CTI
With computer telephony integration or CTI, forward calls to a computer with screen popups.
Click-to-call
Convert Website visitors to customers by enabling call initiation via a simple click-to-call button.
DNC lists
Import your Do-Not-Contact lists and automate filters to meet telecom compliance standards.
Unlimited channels
Scale as per your team size. Add or remove extensions right from your dashboard.
CRM integrations
Manage all customer data on a single platform. Integrate with apps like—Zoho, Pipedrive, Hubspot, and more.
Integration APIs
Programme your business communication with Acefone. Use REST-ful APIs to enable unique voice and SMS solutions.
Resource library
Become an industry expert with our exhaustive knowledge bank.
FREQUENTLY ASKED QUESTIONS
You have queries, we’ve got all the answers
How does Acefone’s billing process work?
We produce totally transparent bills—with all usage details and no hidden charges.
How much call volume can you handle?
Unlimited. Besides, our collection of automation features ensures you can seamlessly handle any volume of calls.
In how many languages do you provide call center services?
Our default language is UK English. However, you can select US English as well for features such as voice-to-text and call sentiment analysis.
How do you ensure that my data is secure?
Data security is one of our top priorities. All your information, including credit card details, login IDs and passwords, and other confidential data is stored securely with firewalls and encryptions. Our employees sign a non-disclosure agreement and any violations are severely dealt with. You can be assured of your business’ safety with us.
How are lost calls handled when the phone lines are busy?
All incoming calls are transferred to voicemail during non-service hours or when the phone lines are busy. Our agents are notified right away so they can get back to clients, leaving no caller unattended.
Is there any set-up fee?
Not at all. Our installation and onboarding are totally free. You only pay for your number, minutes and extra features. So, in case you’re sharing minutes or opting for a dialler, you’ll incur extension and dialler charges respectively.
Are the features and functionality customisable or fixed according to the pricing package?
You can customise all features and tweak your plan anytime to accommodate your business needs.
Still in doubt? Drop your question in the box below and we’ll get back to you
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Still in doubt? Please drop you question
Still doubtful? Drop your question in the box below and we’ll get back to you.
