4.7/5 on Capterra. 
CLOUD TELEPHONY + ZENDESK INTEGRATION
Power-packed for success
Combine Acefone’s best-in-class cloud communication services with Zendesk’s intuitive CRM and build lasting customer relationships.
Integrate your way to business success. Get:
Complete call control
- Automate calls to reach customers without even lifting a finger
- Log and record all your calls and access them anywhere, anytime
- Keep track of KPIs and improvise with comprehensive call reports
Emails that do more
- Organise all lead and contact-related emails for instant access
- Get notified every time leads open or read your emails
- Prepare as many email templates as you need
Calls that convert
- Convert leads by accessing 20M businesses and 200M professionals
- Let Zendesk’s Reach tool do the tedious follow-ups for you
- Automate lead generation to search and verify contacts
Steps to Integrate with Zendesk
1. Signing Into Acefone
STEP 1
Signing Into Acefone
- Log in to your Acefone account
- Click on the Services tab on the side navigation bar
- Click on Integrations
- Enable Zendesk by clicking on the toggle button
- Click on Instructions
2. Configuring Zendesk
STEP 2
Configuring Zendesk
- Select the user from the dropdown menu
- Fill in the required details (API token, Zendesk domain, Zendesk email, company name, subdomain)
- Save and Submit
3. Authenticate Chrome Extension
STEP 3
Authenticate Chrome Extension
- Download the Acefone App from the Zendesk Marketplace or Acefone Zendesk from Chrome Web Store as per your preference
- Log in to your Zendesk CRM after completing Step 1
- Get the Acefone extension from Chrome Web Store here: https://chrome.google.com/webstore/detail/acefone-extension-for-zen/ohcpelgkebiaochodneodppijdibmidn And you’re done! It’s that simple.
Built for professionals
Flexible and reliable
Work from the office. Or home. Or anywhere in the world. It’s all the same.
- Work wherever you want and easily access all customer details
- Log in to the portal on any device and any operating system
- Don’t miss the little details with APIs that allow 100% customisation
Business, simplified
Enhanced productivity and better results with smart solutions for smart businesses.
- Access real-time data on your personalised portal
- Leverage AI solutions to engage agents better
- Turn customer conversations into reports for smarter business
One integration, many advantages
Facilitate ease of use across different platforms by unifying intelligent systems.
- Access all your data on Zendesk CRM for absolute ease
- Stay in touch with all your contacts using the portal
- Enjoy Acefone’s click-to-call even on the CRM portal
Integrate your Cloud Phone with Zendesk in Three Simple Steps
- 1 Login to Acefone
- 2 Enable Integration
- 3 Configure Integrations
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