Connect your Acefone with Microsoft Dynamics 365 in minutes

Steps to Integrate

Steps to Integrate
with Dynamics 365

Step 1

Signing in to Acefone

Log in to your Acefone account
Click on the Services tab on the side navigation bar
Click on Integrations
Enable Dynamics 365 by clicking the toggle button
Click on Instructions

Step 2

Configuring Acefone with Microsoft Dynamics 365

Click on the enable button to initiate the integration process
Select a user from the dropdown menu and enable the CRM
Enter the Microsoft Dynamics 365 Domain URL and Microsoft Dynamics 365 Resource URL
1. Domain URL will look like https://(OrganizationName).crm.dynamics.com
2. Resource URL will look like https://(OrganizationName).api.crm.dynamics.com
  For eg., if the organisation’s name is Acefone, the URL will be https://acefone.crm.dynamics.com

Step 3

Authenticate Acefone Chrome Extension

Go to the Chrome Web Store and search for ‘Acefone Extension for MS Dynamics’
Download the extension
Enter Acefone credentials to log in to your Dynamics 365 CRM Chrome extension
Get all the details of your Acefone account on Microsoft Dynamics 365 CRM
Download the chrome extension here: Acefone Extension for MS Dynamics.

Acefone + Microsoft Dynamics 365 Integration

Acefone telephony solutions + Microsoft Dynamics 365 = A powerful integration to transform your customer relationships.

Talk to an expert Start a free trial

Overview
Benefits
Advantages
Other Integrations
Resources

Steps to Integrate

Discover dynamic working

Better plans lead to better results. Unify your Acefone tools with the Microsoft Dynamics 365 to make the most of AI-driven insights. It offers all the solutions to help you optimise your resources and maximise your customer interactions. Meaningful relationships are a step away.

Steps to Integrate

Steps to integrate
with Dynamics 365

1

Step

Signing in to Acefone

Log in to your Acefone account
Click on the Services tab on the side navigation bar
Click on Integrations
Enable Dynamics 365 by clicking the toggle button
Click on Instructions

2

Step

Configuring Acefone with Microsoft Dynamics 365

Click on the enable button to initiate the integration process
Select a user from the dropdown menu and enable the CRM
Enter the Microsoft Dynamics 365 Domain URL and Microsoft Dynamics 365 Resource URL
1. Domain URL will look like https://(OrganizationName).crm.dynamics.com
2. Resource URL will look like https://(OrganizationName).api.crm.dynamics.com
  For eg., if the organisation’s name is Acefone, the URL will be https://acefone.crm.dynamics.com

3

Step

Authenticate Acefone Chrome Extension

Go to the Chrome Web Store and search for ‘Acefone Extension for MS Dynamics’
Download the extension
Enter Acefone credentials to log in to your Dynamics 365 CRM Chrome extension
Get all the details of your Acefone account on Microsoft Dynamics 365 CRM
Download the chrome extension here: Acefone Extension for MS Dynamics.

Integrate and enjoy:

Ease of communication

Set up in a jiffy; simply turn on the integration extension
With Acefone+Dynamics 365, connect with customers in one click
Keep track of all call centre operations on a single screen

Superior efficiency

Add and update leads via the CRM dashboard
Store all call logs and recordings on a unified platform
Achieve lasting results by leveraging deep customer insights

Agent-friendly features

Get email templates, social media and subscriber list management
Amplify team collaboration with a hosted phone system integration
Easily access Dynamics 365 customer data in your Acefone extension

Ease of communication

Set up in a jiffy; simply turn on the integration extension
With Acefone+Dynamics 365, connect with customers in one click
Keep track of all call centre operations on a single screen

Superior efficiency

Add and update leads via the CRM dashboard
Store all call logs and recordings on a unified platform
Achieve lasting results by leveraging deep customer insights

Agent-friendly features

Get email templates, social media and subscriber list management
Amplify team collaboration with a hosted phone system integration
Easily access Dynamics 365 customer data in your Acefone extension

You may also drop a mail and contact to
support for further assistance.

1800-121-7777 [email protected]

The integration meant for success

Improved intelligence

Leverage intelligent technology to make smarter business decisions

Spot trends and proactively resolve issues for better business
Automate tasks and build custom apps to elevate CX
Make better decisions with intelligent tools and reports

Work on the go

Solutions that enable you to work whenever you want, wherever you are

Manage all apps, CRM, and analytics with just one solution
Work with a remote team and enjoy multi-device access
Multiple back-ups ensure disasters don’t stop your business

Tailor-made for you

We understand that your unique business has unique needs.

Upgrade, scale or relocate your business anytime
Get transparent bills and pay only for what you need
Enterprise-grade security keeps your data safe at all times

Set the gold standard of communication
for your clients today.

1800-121-7777 Start my free trial

Check our others Integrations

Zoho CRM

Take customer relationships to the next level by adding the power of Zoho CRM to your Acefone cloud solutions.

Learn More

Salesforce

Deliver 360° customer service by integrating your Acefone cloud solutions with the Salesforce CRM.

Learn More

Hubspot

Integrate your Acefone solutions with the Hubspot CRM to automate, collaborate, and accelerate all customer interactions.

Learn More

Freshdesk

Unlock the 3Cs of outstanding customer service by integrating Acefone with the Freshdesk Helpdesk.

Learn More

Zendesk

Combine Acefone’s best-in-class cloud communication services with Zendesk’s intuitive CRM and build lasting customer relationships.

Learn More

Your favorite Integration tools in one place

View all

Resource library

Learn how to make the most of your business communication system.

7 Steps to Boost Productivity in Hybrid Work Environment

The CoVID-19 pandemic has impacted almost...

Implementing hosted IVR systems in a fantastic...

With the help of a SaaS solution, you can easily make your sales and support teams work in tangent, resulting in effective sales onboarding. Here's how.

The CoVID-19 pandemic has impacted almost…

Implementing hosted IVR systems in a fantastic…

With the help of a SaaS solution, you can easily make your sales

Visit Our Library