CONTACT CENTER SOLUTIONÂ
unparalleled CONTACT
CENTER SOLUTIONÂ
Take your conversations wherever you go, over calls, text and
chats with flexible contact center solution. Â
As low as ₹1499/User/Month*
300+ Ratings
A contact center solution is a cloud-based communication software businesses use to streamline customer communication. With our contact center services, you can efficiently manage inbound and outbound communications across multiple channels including voice, email, and chat. Acefone’s contact center solution also enables seamless integration with your existing CRM systems, empowering your agents with real-time customer information to deliver personalized support. You can increase productivity and optimise resources with advanced analytics and reporting features, allowing you to make data-driven decisions for improved performance. Experience enhanced scalability and flexibility to adapt to evolving business needs.  Â
Improve agent productivity with automated contact center dialers (Ratio dialers & Preview dialers), enabling them to manage more conversations.Â
Interact with clients in real time, over their preferred communication channel, ensuring faster responses and better customer experience.Â
Use contact center solutions to route calls efficiently to all available agents based on set criteria, reducing call wait time and call drop rates.Â
Contact Center Service BenefitsÂ
Contact Center solutions offer businesses enhanced efficiency, personalized interactions, and seamless customer support.
With advanced analytics and integration capabilities, businesses can optimise resources, boost customer satisfaction, and stay ahead of their competitors.ÂLearn more about Acefone’s Contact Center Services from our experts.
Record agent calls for dispute resolution and quality assessment.Â
Let customers connect with the same agent even if the call disconnects.Â
Use multiple call routing strategies to prevent high call drop rates.Â
Ensure the customer’s call waiting time is minimal for optimum experience.Â
Solve basic customer queries with an
AI-enabled IVR for increased customer satisfaction.ÂInitiate and schedule call backs using a call widget for prompt engagement.Â
Customize your contact center solution for your business with preferred CRMs and helpdesk software.Â
Explore all integrationsGot Pricing Questions?
*Pricing for enterprise customers may vary
*Pricing for enterprise customers may vary
Got Pricing Questions?
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