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Small Business

Big communication for small businesses

Put your best foot forward with customers and manage your team better. All with a cloud communication system that is built for startups.

Get in touch Start 7-day free trial

Acefone is the no.1 choice for
5,000+ reputed companies

Cloud solutions for all your small business needs

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Truly customer-first

  • Offer quick resolutions with smart IVR routing and AI-enabled self-service
  • Send important updates with automated voice calls and messages
  • Make on-hold time pleasant for callers with custom music and messages
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Agents love it

  • Eliminate manual dialling with auto-diallers built for outbound sales
  • Assign agent workflows efficiently with automatic call distribution
  • Deliver better service with CRMs and third-party app integrations
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For offices and home offices

  • Work via any device and any platform of your choice, anytime, anywhere
  • Hold uninterrupted conversations with calls optimised for low bandwidth
  • Flip calls from one device to another and work even when you’re on the go
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Enterprise-grade, even on a limited budget

Enjoy a premium solution that comes with superior features and small bills.

Smart tools for your startup

Interactive Voice Response

Use an IVR to greet callers with personalised messages and efficiently manage call flows without hiring extra agents

Music on hold

Make waiting-on-hold a pleasant experience for customers by playing jingles or important announcements

Call whisper

Whisper advice to novice agents during live calls—eliminate the risk of errors and unprofessionalism

Great savings and flexibility

Best-in-market pricing

Enjoy pocket-friendly plans and leverage cloud solutions without worrying about your budget

Scale as you grow

Add and remove extensions as you scale up or down. Relocate and expand without any worries

Customisable features

Pay for what you use. Handle peak season rush without straining your pocket

Reliable. Safe. Simple.

Superior security

Keep your data secure and unwanted activities under check with end-to-end encryption and multi-factor authentication

Minimal downtime

Redefine consistency with a network that never goes down. Our 99.99% uptime promise ensures you’re always available

Multi-device access

Access your customisable dashboard across all devices and operating systems and stay productive on the go

You can trust us

  • 4.6 out of 5
  • 4.8 out of 5
  • 3.8 out of 5
  • 4.7 out of 5

Give every patient the VIP treatment with
our sophisticated solutions

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Reach your customers
across the globe.

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Unmatched solutions. For every industry.

Healthcare

Manage appointments, schedule reminders and deploy calls to facilitate teleconsultation.

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Education

Invite student queries with a toll free number, offer quick resolutions and important updates.

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Financial services

Enhance outreach with auto-diallers and safeguard data with multi-layer security.

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Professional services

Recall important details with call notes, ensure call quality and deliver instant updates

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Retail

Automate communications, route calls and integrate for smoother customer interactions.

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All your favourite apps together

Flexible integrations with powerful tools. Look after every business need on one platform.

Office 365
Salesforce
Microsoft Teams
Google Contacts
Dynamics 365
G-Suite
Freshdesk
Sugar CRM
Vtiger CRM
Zoho CRM
Bullhorn
Acefone
Bitrix24
HubSpot CRM
Pipedrive
Freshsales
Google Sheets
Zendesk
LeadSquared CRM
Microsoft Azure

Elevate your business to superior levels

Call forwarding

Greet callers and route them to the best-suited agent, or enable self-service and feedback with multi-level menus

Call transfer

Distribute incoming calls among the staff based on parameters like work hours, availability, specialisation, etc

Call recording

Transfer calls to informed reps or other departments during an ongoing call with absolute ease

Advanced call reporting

Computer telephony integration lets you forward calls to a computer with screen popups. Any device, any time

Missed call alerts

Convert Website visitors to customers by enabling call initiation with a simple click on your page’s contact button

Voicemail-to-email

Real-time performance indicators to gauge the quality of conversations and refine customer service accordingly

View all features

Resource library

All you need to know about cloud communication for small businesses.

7 Steps to Boost Productivity in Hybrid Work Environment
The CoVID-19 pandemic has impacted almost...
Read more
How small businesses benefit from Hosted IVR systems
Implementing hosted IVR systems in a fantastic...
Read more
How SaaS can Help Sync your Sales and Support Team
With the help of a SaaS solution, you can easily make your sales and support teams work in tangent, resulting in effective sales onboarding. Here's how.
Read more
 
PreviousNext
7 Steps to Boost Productivity in Hybrid Work Environment
The CoVID-19 pandemic has impacted almost…
Read more
How small businesses benefit from Hosted IVR systems
Implementing hosted IVR systems in a fantastic…
Read more
How SaaS can Help Sync your Sales and Support Team
With the help of a SaaS solution, you can easily make your sales
Read more
Visit Our Library

Frequently asked questions

Let’s address all your queries before you take the plunge

Do I need to hire IT experts to manage my hosted phone system?

No, that won’t be necessary. Hosted phone systems are easy to use and understand. Acefone’s intuitive portal requires no technical expertise to navigate through and customise.

You will also get scheduled reports without the need for any personnel manually creating them. Meanwhile, you’ll have technical support from our experts at all times.

What is the recommended broadband speed for a cloud phone system?

This depends entirely on the number of calls you will be receiving or making (call volumes). For example, a connection speed of 4mbps should be sufficient to handle up to 10 high-quality voice calls at once.

If I move offices, will I have to restart my phone services?

Not at all. The cloud offers easy portability and scalability. You don’t even need to bring in a technician to run the phone wires at the new office. Simply take your computer and/or handset to the new location, connect to the broadband network, and start using your cloud phone service right away.

Will I lose any business landline phone features if I switch to the cloud?

No, you’ll be able to access all your desk phone features—and a lot more—with Acefone.

I have agents based in different locations. Will they be able to access the service without issues?

Certainly. Since all the services are cloud-hosted, you can authorise people to access the system, make calls, and complete various tasks from anywhere in the world.

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Solutions

  • Cloud Phone System
  • Outbound Contact Center
  • Inbound Contact Center
  • Voice API
  • Interactive Voice Response
  • Toll Free Number

Industries

  • Education
  • Healthcare
  • Retail
  • Finance Industry
  • Small Business
  • Enterprise

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Integrations

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Owner at Alba Investments
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