Freshworks CRM integration with cloud telephony

Steps to integrate

Steps to integrate
with Freshworks

Step 1

Signing into Acefone

Log in to your Acefone account
Select Integrations under the Services tab
Activate the Freshworks integration with Acefone by clicking the Enable button

Step 2

Set up the API

A dialogue box will prompt you to enter Freshworks Domain and Freshworks API Token will pop up
Enter your Freshworks account domain, that is your Freshworks account’s URL
The API token can be fetched from your Freshworks account by clicking on Profile Settings under your profile icon
Click on Settings
Click on API Settings and confirm the captcha by ticking the checkbox
Copy the API key and paste it into the Acefone portal

Step 3

Authorise Acefone

Once the integration is successful, another dialogue box will pop up
An Acefone icon gets attached to your Freshworks interface, log in to get started
Click on the icon to start making calls from Freshworks using Acefone

Acefone + Freshworks Integration

Boost customer experience by integrating Acefone’s cloud solutions with Freshwork’s powerful CRM.

Talk to an expert Start a free trial

Overview
Benefits
Advantages
Other Integrations
Resources

Steps to Integrate

Better together

Get the benefits of two in one by integrating your Zoho CRM and Acefone telephony set-up. From omnichannel communication and detailed call records to features like live call monitoring and click-to-call––do so much more without even having to switch your screen. Streamline your workflow and mitigate any issues well before they crop up with an intuitive solution.

Steps to Integrate

An integration like no other. Get:

Better lead management

Nurture leads with smart web forms and targeted campaigns
Add or update customer and prospect information easily
Auto-assign leads to the right team to save time and effort

The power of AI

Freddy AI provides intelligent customer insights
Tracks customer lifecycles that keep you on top of conversions
Identify the right time to engage with different customers

Smarter lead generation

Simplify and automate emails and responses
Notify customers of upgrades, cancellations, offers
Customise sales activities by adding notes, tracking deals

Better lead management

Nurture leads with smart web forms and targeted campaigns
Add or update customer and prospect information easily
Auto-assign leads to the right team to save time and effort

The power of AI

Freddy AI provides intelligent insights about customer preferences
Tracks customer lifecycles that keep you on top of conversions
Identify the right time to engage with different customers

Smarter lead generation

Simplify and automate emails and responses
Notify customers of upgrades, cancellations, offers
Customise sales activities by adding notes, tracking deals

You may also send an email to
support for further assistance.

1800-121-7777 [email protected]

Amp up your customer relationships

Smoother workflow

Monitor performance and identify bottlenecks across different channels for enhanced workflow.

Seamlessly update customer information to optimise workflow
Manage agent performance and training with detailed call metrics
Streamline all customer engagements using just one portal

Nurture relationships

Make customer experiences effortless with seamless self-service and advanced solutions.

Enhance customer journeys with triggers, actions and more
Get actionable insights on customer journeys and agents
Deliver personalised service with Freddy, the AI-backed assistant

Seamless calling

Connect better, amplify your conversion rates and deliver customer delight with a single click.

Initiate calls and establish connections with just a click
Eliminate manual dialling with auto-diallers and call distributors
Screen pop-ups with the customer information for proper context

Set the gold standard of communication
for your clients today

1800-121-7777 Start my free trial

Check out our other integrations

Zoho CRM

Take customer relationships to the next level by adding the power of Zoho CRM to your Acefone cloud solutions.

Learn More

MS Dynamics 365

Acefone telephony solutions + Microsoft Dynamics 365 = A powerful integration to transform your customer relationships.

Learn More

Salesforce

Deliver 360° customer service by integrating your Acefone cloud solutions with the Salesforce CRM.

Learn More

Hubspot

Integrate your Acefone solutions with the Hubspot CRM to automate, collaborate, and accelerate all customer interactions.

Learn More

Freshdesk

Unlock the 3Cs of outstanding customer service by integrating Acefone with the Freshdesk Helpdesk.

Learn More

Zendesk

Combine Acefone’s best-in-class cloud communication services with Zendesk’s intuitive CRM and build lasting customer relationships.

Learn More

Your favourite integration tools in one place

View all

Resource library

Learn how to make the most of your business communication system.

7 Steps to Boost Productivity in Hybrid Work Environment

The CoVID-19 pandemic has impacted almost...

Implementing hosted IVR systems in a fantastic...

With the help of a SaaS solution, you can easily make your sales and support teams work in tangent, resulting in effective sales onboarding. Here's how.

The CoVID-19 pandemic has impacted almost…

Implementing hosted IVR systems in a fantastic…

With the help of a SaaS solution, you can easily make your sales

Visit Our Library