Communicate at a
truly global scale
Keep your teams close and clients closer. Simplify heavy-duty collaboration and global office management with our cloud communication tools.
Reliable remote working
Attention to detail
Manage appointments, schedule reminders and deploy calls to facilitate teleconsultation.Learn more
Invite student queries with a toll free number, offer quick resolutions and important updates.Learn more
Enhance outreach with auto-diallers and safeguard data with multi-layer security.Learn more
Recall important details with call notes, ensure call quality and deliver instant updates.Learn more
Automate communications, route calls and integrate for smoother customer interactions.Learn more
Greet callers and route them to the best-suited agent, or enable self-service and feedback with multi-level menus
Distribute incoming calls among the staff based on parameters like work hours, availability, specialisation, etc
Transfer calls to informed reps or other departments during an ongoing call with absolute ease
Computer telephony integration lets you forward calls to a computer with screen popups. Any device, any time
Convert Website visitors to customers by enabling call initiation with a simple click on your page’s contact button
Real-time performance indicators to gauge the quality of conversations and refine customer service accordingly
What if I lose my hardware (laptop, tablet, phone, etc)?
Since your data is stored securely on the cloud, it is not dependent on a device. You can grab a new device, connect to the Internet, and login to your Acefone portal. You’ll be back to work without missing a beat.
Should I be worried about data centre downtime?
We have multiple data centres to ensure that if one centre faces issues, the others are still working. With 99.99% uptime, our data centre will only be down for about 52.6 minutes during the entire year. And even during that period, our other data centres will be up and running. So, you needn’t worry about downtime.
Can solutions be customised to meet the specifications of my business?
Yes, take advantage of our various plans that are built keeping your business needs in mind.
What are the benefits of moving from legacy on-premise solutions to cloud-based solutions?
Not only do you save time and money with cloud communication services, but you also improve the agility, scalability and productivity of your business. With a plethora of features in your hand, you can make sure every interaction is optimised and give your agents an easy-to-use solution for better performance.
The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.