We are proud to be the highest-rated cloud telephony provider on Capterra star 4.8/5
Acefone
  • Solutions
    • Cloud Phone System
    • Outbound Contact Centre
    • Inbound Contact Centre
    • Voice API
    • Interactive Voice Response
    • Business Phone Number
  • Industries
    • Small Business
    • Enterprise
    • Healthcare
    • Education
    • Retail
    • Finance Industry
    • Professional Services
  • Features
  • Integrations
    • Zoho CRM
    • Salesforce
    • Hubspot
    • Microsoft Dynamics 365
    • Bitrix24
    • Freshworks
    • Freshdesk
    • Pipedrive
    • Zendesk
    • SugarCRM
    • Google Workspace
    • View All Integrations
  • Pricing
  • About Us
    • Contact Us
  • Blog
  • Menu Icon
  1. Industries
  2. Retail

Retail

Let’s talk shop

Enjoy better customer conversations and enhanced vendor management with cloud communication solutions.

Get in touch Start 7-day free trial

Acefone is the #1 choice for
our 5,000+ clients

Simplify e-commerce

Easy outreach

Establish instant, error-free customer connections with Acefone’s smart auto-dialler; eliminate manual effort.

Maximum results

Amplify upsell or resell opportunities with various business numbers—pick from a toll free, vanity or virtual mobile number.

API-powered

Leverage voice APIs and add a click-to-call button to your website; connect instantly and get selling quickly.

Happier customers

Better conversations

Ensure quality interactions and deliver better retail experiences with features like call monitoring, whispering and barging.

Intelligent routing

Direct customers to best-suited agents and facilitate quicker query resolutions with a smart IVR and call distribution system.

Complete accessibility

Voice or message—let customers reach you on any communication channel, device, and platform of their choice.

Superior supplier relations

Regular inventory updates

Use automated messages and calls to update everyone in the supply chain so you’re always well-stocked for customers.

Always connected

Don’t let missed calls get you down—leverage scheduled callbacks and voicemail-to-email to stay in touch with vendors always.

Smart integrations

Manage all your vendor information, conversations, payment information and more with a CRM integration of your choice.

Managing your e-retail platform has never
been easier. Give Acefone a go.

Start My Free Trial

Related Products

Unified Communications

Connect with customers on channels of their choice. Voice, video, or message––together.

Communication
APIs

Modify and scale your communication solutions with easy APIs. Take your store to the cloud.
retail-solutions

Guaranteed security for your e-commerce communications

Enjoy the best-in-industry data security with Acefone

We comply with standard data privacy and safety regulations such
as GDPR, HIPAA, etc. Your security is our concern.

Sign up for a free trial
certified-logos

You can trust us

  • 4.6 out of 5
  • 4.8 out of 5
  • 4 out of 5
  • 4.7 out of 5
Testimonials

We help to achieve mutual goal

Rate 4.5 out of 5

Very good company to deal with. I have had emails and conversations with a really nice, helpful gentleman called Samaksh. The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.

Gery McDougall
Business Owne, ACN
1 5
How ACN used acefone services to run tests and increase leads by
12%
Read their story
Rate 4.5 out of 5

Very good company to deal with. I have had emails and conversations with a really nice, helpful gentleman called Samaksh. The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.

Gery McDougall
Business Owne, ACN
2 5
How ACN used acefone services to run tests and increase leads by
12%
Read their story
Rate 4.5 out of 5

Very good company to deal with. I have had emails and conversations with a really nice, helpful gentleman called Samaksh. The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.

Gery McDougall
Business Owne, ACN
3 5
How ACN used acefone services to run tests and increase leads by
12%
Read their story
Rate 4.5 out of 5

Very good company to deal with. I have had emails and conversations with a really nice, helpful gentleman called Samaksh. The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.

Gery McDougall
Business Owne, ACN
4 5
How ACN used acefone services to run tests and increase leads by
12%
Read their story
Rate 4.5 out of 5

Very good company to deal with. I have had emails and conversations with a really nice, helpful gentleman called Samaksh. The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.

Gery McDougall
Business Owne, ACN
5 5
How ACN used acefone services to run tests and increase leads by
12%
Read their story

Try it, then buy it.

Check out how our retail solutions transform shopping experiences.

Start my free trial

All your favourite apps together

Flexible integrations with powerful tools. Look after every business need on one platform.

Office 365
Salesforce
Microsoft Teams
Google Contacts
Dynamics 365
G-Suite
Freshdesk
Sugar CRM
Vtiger CRM
Zoho CRM
Bullhorn
Acefone
Bitrix24
HubSpot CRM
Pipedrive
Freshsales
Google Sheets
Zendesk
LeadSquared CRM
Microsoft Azure

Resource library

Read more on the link between e-retail and cloud solutions.

7 Steps to Boost Productivity in Hybrid Work Environment
The CoVID-19 pandemic has impacted almost...
Read more
How small businesses benefit from Hosted IVR systems
Implementing hosted IVR systems in a fantastic...
Read more
How SaaS can Help Sync your Sales and Support Team
With the help of a SaaS solution, you can easily make your sales and support teams work in tangent, resulting in effective sales onboarding. Here's how.
Read more
 
PreviousNext
7 Steps to Boost Productivity in Hybrid Work Environment
The CoVID-19 pandemic has impacted almost…
Read more
How small businesses benefit from Hosted IVR systems
Implementing hosted IVR systems in a fantastic…
Read more
How SaaS can Help Sync your Sales and Support Team
With the help of a SaaS solution, you can easily make your sales
Read more
Visit Our Library

Frequently asked questions

Let’s address all your queries before you take the plunge

Is cloud communication scalable, flexible and adaptable for retail needs now and for the future?

Since everything is on the cloud, we can access large amounts of data—anywhere, anytime, and easily. Hence, cloud communication solutions are scalable, flexible and adaptable for all kinds of retail needs.

Can cloud communication solutions help retail businesses ease their processes and drive high growth?

Yes. Retailers using cloud communications have top and bottom line payoffs that include improved call quality; increased reliability; lower costs; better customer experience; smarter use of employee and IT resources; and greater flexibility and scalability.

What are the advantages of the cloud over landline phone services?

Here’s why a cloud phone system is a better choice than landline phones: it’s scalable, reliable, portable, and extremely flexible to use. Additionally, you incur low installation and onboarding costs, and minimal training is required.

Finally, your cloud phone system can be integrated with a powerful third-party CRM to further enhance your operations.

Will I incur any installation and set-up fees?

Not at all; we offer free installation and onboarding. You will only be charged for your number, minutes and any extra features you opt for apart from the plan. You can always get in touch with our experts at 1800-121-7777 to build your own plan as well.

How do you guarantee high voice quality?

We employ the best-in-class audio codecs which ensure high-quality voice even with poor Internet connectivity. Additionally, we perform cloud traffic engineering before installation on a per-customer basis.

After the analysis, we may suggest improvements to your system, including bandwidth upgrades, problem resolution on your local network or the installation of a router that prioritises voice over data.

What role does the call queuing feature play in the retail industry?

Call queuing reduces call abandonment rates, efficiently manages your waiting callers and keeps them on the line until you are able to connect with them.

[contact-form-7 id="12761" title="faq"]
Still in doubt? Please drop you question
Still have a doubt? Drop your question down below and you’ll hear from us soon.

You're at the start of something special

Please enter your name
Please enter your number
Please enter a valid email id
Please select number of users
acefone-logo
partnerBecome a partnerarrow

Solutions

  • Cloud Phone System
  • Outbound Contact Centre
  • Inbound Contact Centre
  • Voice API
  • Interactive Voice Response
  • Business Phone Number

Industries

  • Education
  • Healthcare
  • Retail
  • Finance Industry
  • Small Business
  • Enterprise

Our Company

  • Contact Us
  • Blog

Integrations

  • Zoho CRM
  • Salesforce
  • Hubspot
  • Microsoft Dynamics 365
  • Zendesk
  • Freshdesk

Contact Us

[email protected]
1800-121-7777
1800-120-2217
1800-121-3644

Recommended by leading industry experts

  • badge
  • badge
  • badge
  • badge
  • badge
  • badge
  • badge
  • badge

Copyright © Acefone - All right reserved

  • Privacy Policy
  • Sitemap
Connect with one of our solutions expert and get:
  • All the communication features your business needs
  • A customised plan with usage-based pricing
  • Volume discounts and unlimited free agent logins

The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.

Gerry McDougall
Owner at Alba Investments
Help us with your basic details to get started
Please enter your name
Please enter a valid email id
Please enter your number
Please select number of users

Your Intormation will not be shared with an third-party entity.
Please refer to our privacy policy.

✖