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Interactive Voice Response

Route calls to success

Make a great first impression on your customers with a smart, multi-level IVR that streamlines call flows for 24x7 efficiency.

Get in touch Start 7-day free trial

Acefone is the #1 choice for
our 5,000+ clients

Quality calls, happy customers

Deploy a multi-level menu

  • Create an easily navigable IVR menu
  • Direct customers to the right agent
  • Add as many levels as you need

Offer automated self-service

  • Enable quick and efficient query resolution
  • Resolve simple queries without an agent
  • Answer with FAQs at any time of the day

Win with personalisation

  • Greet customers with personalised messages
  • Deliver custom messages as per time and day of the week
  • Play announcement recordings in multiple dialects
Deploy a multi-level menu Offer automated self-service Win with personalisation

Deploy a multi-level menu

  • Create an easily navigable IVR menu
  • Direct customers to the right agent
  • Add as many levels as you need
Deploy a multi-level menu

Offer automated self-service

  • Enable quick and efficient query resolution
  • Resolve simple queries without an agent
  • Answer with FAQs at any time of the day
Offer automated self-service

Win with personalisation

  • Greet customers with personalised messages
  • Deliver custom messages as per time and day of the week
  • Play announcement recordings in multiple dialects
Win with personalisation

You may also drop a mail and contact
to support for further assistance.

Chat with an expert

Virtual receptionist, real benefits

Enhanced brand image

Enhanced brand image

  • Manage large inbound call volumes with an IVR
  • Stay at your professional best with auto-attendants
  • Remain available for your callers on and off work hours
Enhanced brand image
Better customer experiences

Better customer experiences

  • Route calls based on time of the day, occasion or client preferences
  • Engage customers by playing on-hold music or messages
  • Allow callers to accurately direct themselves via dial-pad inputs
Improved productivity

Improved productivity

  • Remove the need for human intervention in simple query resolution
  • Balance agent workload with smart routing strategies such as round-robin
  • Ensure each call is answered with ring groups, parallel ringing and more
Improved productivity

Give every patient the VIP treatment with
our sophisticated solutions

Chat with an expert

Give every patient
the VIP treatment with
our sophisticated solutions

Chat with an expert

All your favourite apps, together

Flexible integrations with powerful tools. Look after every business need on one platform

Mobile integration
Integration office 365
Office 365
Salesforce integration
Salesforce
MS teams integration
Microsoft Teams
Google contacts integration
Google Contacts
Dynamics 365 integration
Dynamics 365
G suite integration
G-Suite
Freshdesk Integration
Freshdesk
Sugar CRM integration
Sugar CRM
Vtiger integration
Vtiger CRM
Zoho crm integration
Zoho CRM
Bull horn integration
Bullhorn
Acefone CRM integration
Acefone
Britix acefone integration
Bitrix24
Hubspot CRM integration
HubSpot CRM
Pipedrive integration
Pipedrive
Freshsales integration
Freshsales
Google sheets integration
Google Sheets
Zendesk integration
Zendesk
Leadsquared integration
LeadSquared CRM
Microsoft Azure integration
Microsoft Azure
See All integrations

Do more with superior features

end-to-end-encrption

End-to-end encryption

Ensure privacy and complete control over the security of your data with end-to-end encryption

friendly-dashboard

User-friendly dashboard

Track productivity in real-time and manage business operations with an intuitive dashboard

schedule-callbacks

Schedule callbacks

Allow customers to schedule callbacks and connect with agents per their convenience

music-on-hold

Play music on hold

Play soothing music to enhance callers’ waiting experience and reduce call abandonment

call-recording

Call recording

Keep a tab on every customer conversation and never miss out on any valuable information

smart-integration

Smart integrations

Integrate with a CRM or helpdesk software for better call handling and lead management

Chat with an expert

Resource library

Learn everything you need to build your cloud communication system

7 Steps to Boost Productivity in Hybrid Work Environment
The CoVID-19 pandemic has impacted almost...
Read more
How small businesses benefit from Hosted IVR systems
Implementing hosted IVR systems in a fantastic...
Read more
How SaaS can Help Sync your Sales and Support Team
With the help of a SaaS solution, you can easily make your sales and support teams work in tangent, resulting in effective sales onboarding. Here's how.
Read more
 
PreviousNext
7 Steps to Boost Productivity in Hybrid Work Environment
The CoVID-19 pandemic has impacted almost…
Read more
How small businesses benefit from Hosted IVR systems
Implementing hosted IVR systems in a fantastic…
Read more
How SaaS can Help Sync your Sales and Support Team
With the help of a SaaS solution, you can easily make your sales
Read more
Visit Our Library

Get started now and deliver delightful calling experiences

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Solutions

  • Cloud Phone System
  • Outbound Contact Centre
  • Inbound Contact Centre
  • Voice API
  • Interactive Voice Response
  • Business Phone Number

Industries

  • Education
  • Healthcare
  • Retail
  • Finance Industry
  • Small Business
  • Enterprise

Our Company

  • Contact Us
  • Blog

Integrations

  • Zoho CRM
  • Salesforce
  • Hubspot
  • Microsoft Dynamics 365
  • Zendesk
  • Freshdesk

Contact Us

[email protected]
1800-121-7777
1800-120-2217
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Connect with one of our solutions expert and get:
  • All the communication features your business needs
  • A customised plan with usage-based pricing
  • Volume discounts and unlimited free agent logins

The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.

Gerry McDougall
Owner at Alba Investments
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