Acefone – Refund Policy
STANDARD REFUND POLICY
Monthly Plan Customers
Annual Plan Customers
Other guidelines related to refund:
Acefone determines that the client has created or caused to be created multiple free accounts;
Acefone determines that the client has used a fraudulent credit card or direct debit information to pay for Plan Fees on the client’s Account;
Acefone determines that the client has verbally insulted, abused, or harassed any of its employees, contractors, agents, or other representatives;
The client did not or will not reasonably comply or cooperate with any applicable Law, or Acefone is made aware of allegations of the same;
Acefone is ordered by law enforcement or other government agencies to suspend or terminate the Plan Services to the client’s Account;
The client brings any legal action or proceeding, including without limitation in any court, regulatory, or administrative body, arbitral body, or mediator, against Acefone;
The client files a petition in bankruptcy or insolvency, or if a petition in bankruptcy or insolvency, is filed against the client and such petition is not dismissed within seven (7) days after the effective filing date thereof, or a trustee or receiver is appointed over any of the client’s relevant property;
Acefone determines that such action is necessary to protect, maintain, or improve the Services; to prevent fraud or misrepresentation by affirmative acts and/or omissions; to protect Acefone, its customers, or other third parties affiliated with Acefone; or for any other good cause;
The client violates applicable Law or any of the Use Policies located at Section 8 of these TOS; or
As otherwise contemplated by the Agreement.
Upon any termination or suspension of the client’s Account, Acefone may immediately deactivate or delete the client’s Account and all related information and files in the client’s Account and/or restrict any further access to such files, information or the Plan Services.
Acefone shall not be liable to the client or any third party for any reason for terminating or suspending the client’s use or access to the Plan Services.
If the client or Acefone terminates or suspends the client’s right to use the Services, the client shall not be entitled to any refund or proration of any pre-paid amounts, Account Credits, or other amounts paid to Acefone prior to the termination or suspension date.