Inbound Contact Center Solution

Scalable Inbound
Contact Center
Services

Deliver faster and tailored customer support with a reliable inbound contact center solution.

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As low as $10.99/User/Month*

1500+ Ratings

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Trusted by leading brands
across the globe

5.2K+

Global Users

Over 5,000 brands use Acefone’s VoIP telephony solutions for simplifying communication.

4.7

Rated by Customers

We are rated by thousands of users across portals, like G2, Capterra, & others.

12M+

Built for Volume

Acefone's servers run more than 12 million calls every month.

1.5x

Less Call Idle Time

Optimize agent productivity by minimizing idle time between customer calls.

What is inbound contact center solution?

Inbound contact center solutions are software designed to handle incoming communication via calls, text, and chat, typically from existing customers. The inbound contact center solution serves as a centralized platform where agents efficiently resolve customer inquiries.
They encompass various features such as interactive voice response (IVR), automatic call distribution (ACD), skills-based routing, intelligent call queuing and more. These features ensure that each customer connects promptly with the most qualified agent.

Key Inbound Contact Center Solution Features

Auto Call Distribution

Route calls efficiently to the relevant agent, reducing your customer’s wait time. Manage high call volumes even during peak calling hours.

Virtual Receptionist (IVR)

Reduce long call queues, resolve basic customer queries and help them navigate to the required department with an in-call multi-level IVR.

Ring Groups

Use ring strategies to prompt multiple agents for faster query resolution. Set custom ring sequences for specific functions and goals.

Calls You Can Handle with Inbound Contact Centers

Technical Support

Resolving product related queries and providing technical assistance to existing customers.

Payment and Billing

Process payments and share payment related details with new customers over their preferred communication channel.

Plan Renewals

Interact with customers for renewals and prevent cancellations, ensuring seamless service delivery.

Contact Center Inbound Service Benefits

Why Choose Acefone's Inbound
Contact Center Solution?

AI-enabled Self-Services

Offer AI-enabled Interactive Voice Response (IVR) services to promptly resolve basic customer queries and reduce agent workload.

Smoother Customer Experience

Ensure timely and personalized assistance to existing and new customers, leading to higher CSAT scores and smoother customer experiences.

Instant Agent Notifications

Prevent any customer query from going unnoticed with instant CTI popups on your agent window and maintain high engagement rates.

Increased Customer Retention

Foster trust and loyalty by effectively handling customer queries through the inbound contact center service, leading to higher retention rates.

Features

Popular Inbound Contact Center Features

Call Monitoring

Keep track of ongoing conversations from the dashboard in real time and jump in to assist agents through urgent/ pressing conversations with call whisper or barge.

Call Detail Reports

Get detailed call reports updated in real time with every customer interaction and boost First Call Resolution (FCR) rates, Average Call Duration and more.

Call Analytics

Receive deep call insights, key trends, and customer call patterns from the dashboard to make informed decisions.

Call Routing

Choose from various routing strategies or direct callers to the right agents based on criteria such as time of the day. Eliminate the risk of errors and escalations.

Voicemail to Email

Get voicemails delivered straight to assigned inboxes for your convenience. Ensure agents are aware of customer concerns even when you’re working remotely.

Call Transfer

Enable agents to route calls to colleagues with the appropriate expertise to resolve complex inquiries and ensure customers receive accurate and comprehensive support.

Sticky Agent

Allow customers to reconnect with the agent they prefer speaking with, enhancing the agent-customer relationship and customer satisfaction levels.

Scheduled Callbacks

Reduce long call queues by allowing customers to schedule callbacks from agents at their convenience.

Inbound Contact Center Solution Integrations

Customize your Inbound Contact Center Solution for your business with Trending CRMs and helpdesk software.

Explore all integrations

Zendesk

Zoho CRM

Salesforce

Leadsquared CRM

HubSpot CRM

Freshworks

Freshdesk

Bitrix24

Pipedrive

Microsoft Teams

Google

Sugar CRM

Inbound Contact Center Service Pricing

Got Pricing Questions?

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Save up to 25%

Number of users

3-9 10-19 20+

Business

$14^.99

per user, per month, 3-users minimum

Get in touch

Features:

US local number
Unlimited US/Canada calling*
Unlimited SMS*
Voicemail to email
Mobile, desktop and web apps
24x7 customer support

Real-time call monitoring

Multi-level auto-attendant

Analytics and reporting

Unlimited audio conferencing (dial in)

Integration with popular apps (Zoho, HubSpot, MS Teams, etc.)

Premium

$16^.99

per user, per month, 3-users minimum

Get in touch

Everything in the Business plan, plus:

Dedicated account manager
Personalized set-up
Call recording
Free number porting
IP desk phone compatibility
Priority 24x7 support

Unlimited ring groups

Integration with premium apps (e.g. Salesforce)

Custom integrations, API and webhooks

When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.

Lee M.

Manager, Medical Practice

Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.

Patryk Weglarz

United Kingdom

My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.

Gordon R.

Director, Airlines/Aviation

Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.

William A.

Director, Financial Services

Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.

Gemma L.

Proprietor, Accounting

Frequently asked questions

Here are some of the most commonly asked questions about Inbound Contact Center Solutions.
Still don't find what you're looking for? Chat with our experts!

Inbound contact center solutions help call center agents to engage and manage incoming communication. On the contrary, outbound contact center solutions help agents reach out to their target audience en masse with the help of auto dialers.

Key Performance Indicators (KPI) are metrics used to measure team and individual progress to determine whether they're reaching their goals or not.

Inbound calls are often used to cover multiple use cases in any business, however, there are two primary categories to identify their types:

Customer service Inbound calls
Sales Inbound calls

Inbound contact center agents can capture and qualify leads, receive orders, discuss billings, and provide product/ service-related technical support.

Acefone's inbound contact center solution can handle unlimited calls with the help of numerous automation and routing strategies.

Acefone offers a zero-cost setup fee for everyone. While there might be add-on charges if the customer wishes to upgrade or make changes to their ongoing plan, there are no setup charges while onboarding.

You're at the start of something special.

Try our contact center solutions today.