4.8/5 on Capterra. 
INBOUND CONTACT CENTRE
Engage Your Customer.
Anywhere. Always.
Deliver 24x7 support to your customers on their preferred channels of communication.
Transform interactions into connections
Be a pro performer
Augment contact center performance with tools that help your teams do better.
- AI-driven IVR for better routing and coordination
- Ensure query resolution with call barging and whispering
- Achieve successful call flows via routing strategies
Analyse. Prioritise. Optimise.
Measure business performance through KPIs and help redefine strategies.
- Track agent calls via a real-time dashboard
- Receive reports and analytics directly to your inbox
- Better analysis with KPI database and graphic reports
As simple as pie
Quick, no-hassle set-up and super easy to use. Get started instantly.
- Quick onboarding and simple installation
- User-friendly interface requiring minimal training
- 360° expert guidance for set-up, and beyond
Maximise customer retention
Capture every lead
Ensure that every possible lead is converted, and customers are attended to.
- Catch missed calls via voicemails on your email
- Set up alerts for missed calls—instant, daily, or weekly
- Get call recording as transcripts for quality improvement
Enhance agent efficiency
Supplement your business growth with cloud solutions made for high volumes.
- Tackle high traffic with AI-enabled call routing
- Ensure query resolution with automatic call distribution
- Monitor live calls in real-time to manage busy hours
Deliver a memorable experience
Make customers feel welcome by creating a truly enjoyable experience for them.
- Turn wait time from pain to pleasure through music-on-hold
- Greet customers pleasantly with a virtual attendant
- Run voice and IVR surveys to enhance your service
Get a superior calling experience with Acefone’s inbound contact centre solution.
Integrate your contact center with your favourite tools
Customise and connect with any third-party app of your choice
Office 365
Salesforce
Microsoft Teams
Google Contacts
Dynamics 365
G-Suite
Freshdesk
Sugar CRM
Vtiger CRM
Zoho CRM
Bullhorn
Acefone
Bitrix24
HubSpot CRM
Pipedrive
Freshsales
Google Sheets
Zendesk
LeadSquared CRM
Microsoft Azure
Endless possibilities with one contact center solution
Call transfer
Transfer an ongoing call to another customer care representative or even to another department with absolute ease.
CTI popups
Keep agents notified about incoming calls at all times, even during live interactions, via CTI popups.
Click-to-call
Offer convenience to callers and agents by enabling call initiation via a simple click-to-call button on your Website and portal.
DNC lists
Import your Do-Not-Contact lists and let automated filters do the work. Always meet telecom compliance standards.
Unlimited channels
Scale as per your team size. Quickly add or remove extensions on your customisable portal, right from your admin dashboard.
CRM integrations
Manage all customer data on a single platform. Integrate with your favourite apps—Zoho, Pipedrive, Hubspot, and more.
Resource library
Learn how to make the most of your business communication system.
FREQUENTLY ASKED QUESTIONS
You have queries, we’ve got all the answers
What are the pricing plans like?
Our services cost way less than you’d expect for enterprise-grade business support. There are three plans that you can choose from:
- Basic: £4.99/user/month
- Business: £9.99/user/month
- Premium: £14.99/user/month
What do your bills look like?
It all depends on your plan. We produce totally transparent bills—with all usage details and no hidden charges.
How much call volume can you handle?
Unlimited. Besides, our collection of automation features ensure you can seamlessly handle any volume of calls.
In how many languages do you provide call centre services?
Our default language is UK English, though you can select US English as well for features such as voice-to-text and call sentiment analysis.
How do you ensure that my data is secure?
Data security is one of our top priorities. All your information, including credit card details, login IDs and passwords, and other confidential data is stored securely with firewalls and encryptions. Our employees sign a non-disclosure agreement and any violations are severely dealt with. You can be assured of your business’ safety with us.
How are lost calls handled when the phone lines are busy?
All incoming calls are transferred to the voicemail during non-service hours or when the phone lines are busy. Our agents are notified right away so they can get back to clients, leaving no caller unattended.
Is there any set-up fee?
Not at all. Our installation and onboarding are totally free. You only pay for your number, minutes and extra features. So, in case you’re sharing minutes or opting for a dialler, you’ll incur extension and dialler charges respectively.
Are the features and functionality customisable or fixed according to the pricing package?
You can customise all features and tweak your plan anytime to accommodate your business needs.
Still in doubt? Please drop you question
Still in doubt? Drop your question in the box below and we’ll get back to you
