Inbound Contact Centre Software
SCALABLE INBOUND
CONTACT CENTRE
SERVICES
Deliver prompt and tailored support with reliable contact centre inbound customer services.
As low as £4.99/ User/ Month*
300+ Ratings
Inbound contact centre software are tools used for handling incoming communication via calls, text, and chat from existing and new customers. Inbound contact centre services act as a centralized platform where agents efficiently resolve customer inquiries.
They encompass various features such as automatic call distribution (ACD), skills-based routing, intelligent call queuing and more. These features ensure that each customer connects promptly with the most qualified agent.
Inbound contact centre software are tools used for handling incoming communication via calls, text, and chat from existing and new customers. Inbound contact centre services act as a centralized platform where agents efficiently resolve customer inquiries.
They encompass various features such as automatic call distribution (ACD), skills-based routing, intelligent call queuing and more. These features ensure that each customer connects promptly with the most qualified agent.
Route calls efficiently to the relevant agent, reducing your customer’s wait time. Handle high call volumes even during peak calling hours.
Reduce long call queues, resolve basic customer enquiries and help them navigate to the required department with an in-call multi-level IVR.
Use ring strategies to prompt multiple agents for faster query resolution. Set custom ring sequences for specific functions and goals.
Resolving product-related queries and providing technical assistance to existing customers.
Process payments and share payment related details with new customers over their preferred communication channel.
Interact with customers for renewals and prevent cancellations, ensuring seamless service delivery.
Contact Centre Inbound Service Benefits
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Keep track of ongoing conversations from the dashboard in real time and jump in to assist agents through urgent/ pressing conversations with call whisper or barge.
Get detailed call reports updated in real time with every customer interaction and boost First Call Resolution (FCR) rates, Average Call Duration and more.
Receive deep call insights, key trends, and customer call patterns from the dashboard to make informed decisions.
Choose from various routing strategies or direct callers to the right agents based on criteria such as time of the day. Eliminate the risk of errors and escalations.
Get voicemails delivered straight to assigned inboxes for your convenience. Ensure agents are aware of customer concerns even when you’re working remotely.
Enable agents to route calls to colleagues with the appropriate expertise to resolve complex inquiries and ensure customers receive accurate and comprehensive support.
Allow customers to reconnect with the agent they prefer speaking with, enhancing the agent-customer relationship and customer satisfaction levels.
Reduce long call queues by allowing customers to schedule callbacks from agents at their convenience.
Customise your Inbound Contact Centre Software for your business with Trending CRMs and helpdesk platforms.
Explore all integrationsFeatures:
Everything in the Basic plan, plus:
Everything in the Business plan, plus:
Explore the world of contact centre inbound services with the right information at your fingertips.
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