Zendesk helpdesk telephony integration

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Steps to Integrate

Steps to Integrate
with Zendesk

Step 1

Signing in to Acefone

Log in to your Acefone account
Click on the Services tab on the side navigation bar
Click on Integrations
Enable Zendesk by clicking on the toggle button
Click on Instructions

Step 2

Configuring Acefone with Zendesk

Select the user from the dropdown menu
Fill in the required details (API token, Zendesk domain, Zendesk email, company name, subdomain)
Save and Submit

Step 3

Authenticate Acefone Chrome Extension

Download the Acefone App from the Zendesk Marketplace or Acefone Zendesk from Chrome Web Store as per your preference
Log in to your Zendesk CRM after completing Step 1

Get the Acefone extension from Chrome Web Store here: https://chrome.google.com/webstore/detail/acefone-extension-for-zen/ohcpelgkebiaochodneodppijdibmidn And you’re done! It’s that simple.

Acefone + Zendesk Integration

Combine Acefone’s best-in-class cloud communication services with Zendesk’s intuitive CRM and build lasting customer relationships.

Talk to an expert Start a free trial

Overview
Benefits
Advantages
Other Integrations
Resources

Steps to Integrate

Pair for perfection

Manage end-to-end aspects of your customer interactions like a pro. From nurturing conversions to building long-lasting relationships, there is nothing that you can’t do armed with Acefone’s telephony suite and Zendesk’s CRM software. Gain intuitive insights from your call records, simplify contact management and processes, and discover more ways to attract leads.

Steps to Integrate

Steps to integrate
with Zendesk

Step

Signing in to Acefone

Log in to your Acefone account
Click on the Services tab on the side navigation bar
Click on Integrations
Enable Zendesk by clicking on the toggle button
Click on Instructions

Step

Configuring Acefone with Zendesk

Select the user from the dropdown menu
Fill in the required details (API token, Zendesk domain, Zendesk email, company name, subdomain)
Save and Submit

Step

Authenticate Acefone Chrome Extension

Download the Acefone App from the Zendesk Marketplace or Acefone Zendesk from Chrome Web Store as per your preference
Log in to your Zendesk CRM after completing Step 1

Get the Acefone extension from Chrome Web Store here: https://chrome.google.com/webstore/detail/acefone-extension-for-zen/ohcpelgkebiaochodneodppijdibmidn And you’re done! It’s that simple.

Integrate your way to business success. Get:

Complete call control

Automate calls to reach customers without even lifting a finger
Log and record all your calls and access them anywhere, anytime
Keep track of KPIs and improvise with comprehensive call reports

Emails that do more

Organise all lead and contact-related emails for instant access
Get notified every time leads open or read your emails
Prepare as many email templates as you need

Calls that convert

Convert leads by accessing 20M businesses and 200M professionals
Let Zendesk’s Reach tool do the tedious follow-ups for you
Automate lead generation to search and verify contacts

Complete call control

Automate calls to reach customers without even lifting a finger
Log and record all your calls and access them anywhere, anytime
Keep track of KPIs and improvise with comprehensive call reports

Emails that do more

Organise all lead and contact-related emails for instant access
Get notified every time leads open or read your emails
Prepare as many email templates as you need

Calls that convert

Convert leads by accessing 20M businesses and 200M professionals
Let Zendesk’s Reach tool do the tedious follow-ups for you
Automate lead generation to search and verify contacts

You may also drop a mail and contact to
support for further assistance.

0800-084-3663 [email protected]

Built for professionals

Flexible and reliable

Work from the office. Or home. Or anywhere in the world. It’s all the same.

Work wherever you want and easily access all customer details
Log in to the portal on any device and any operating system
Don’t miss the little details with APIs that allow 100% customisation

Business, simplified

Enhanced productivity and better results with smart solutions for smart businesses.

Access real-time data on your personalised portal
Leverage AI solutions to engage agents better
Turn customer conversations into reports for smarter business

One integration, many advantages

Facilitate ease of use across different platforms by unifying intelligent systems.

Access all your data on Zendesk CRM for absolute ease
Stay in touch with all your contacts using the portal
Enjoy Acefone’s click-to-call even on the CRM portal

Set the gold standard of communication
for your clients today.

0800-084-3663 Start my free trial

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Resource library

Learn how to make the most of your business communication system.

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Frequently asked questions

You have queries, we have answers

How Business-Class VoIP Works

VoIP is an acronym for Voice over Internet Protocol, which also may be referred to as “IP Telephony,” “IP Phones” or “Internet Phones.” UCaaS stands for Unified-Communications-as-a-Service, also known as Unified Cloud Communications.

VoIP vs. UCaasS: What’s the Difference?

How will they simplify your move to the cloud?

Does it integrate with other as a service systems

How many types of UCaaS architectures

What are Unified Communications as a Service Solutions?

Still in doubt? Drop your question in the box below and we'll get back to you