CLOUD TELEPHONY + LEADSQUARED INTEGRATION

Convert Leads Effortlessly

Handle leads better by integrating your Acefone cloud solution with the
Leadsquared CRM.

An integration built for streamlining processes

Simplified calling

Simplify sales calls with Leadsquared
Make direct calls to your CRM contacts
Save agents' time with automated dialing

Track Progress with ease

Automate email reports and track progress
Get CTI pop ups for every lead interaction
Set reminders to automate follow-ups

Stay ahead of the curve

Get voicemails delivered to your inbox
Keep track of all activities, even on-the-go
Work from anywhere using any device

Steps to integrate with Leadsquared

1. Access your Leadsquared account

STEP 1

Access your Leadsquared account

Login to your Leadsquared account.
Verify that it contains Universal Telephony Connector.
Configure the settings by clicking the config icon.

2. Update Agent Information

STEP 2

Update Agent Information

Enable the agent popup API.
Click on the Save button.
Fill in the ‘Click2Call’ details with this C2C code

C2C code
- URL:https://api.acefone.co.uk/v1/click_to_call
- HTTP Method: POST
- Response Keyword: OK, Success
- Request Type: JSON
- Data Template: {"destination_number":"@PhoneNumberWithCountryCode","agent_number":"@{User:mx_Custom_1,}","caller_id":"@AgentNumberWithCC"}
- Response Type: JSON

.
Click on Manage Users and ensure the Show Phone Call popup under Other Details is ‘Yes’. If not, then make changes by clicking on Edit.

3. Setup Webhooks

STEP 3

Setup Webhooks

Click on Settings and then click on API and Webhooks.
The API and Webhooks page display the Access Key and Secret Key.
Login to your Acefone account and click on Webhook under Services tab.
Create these Webhooks

Webhook 1
Name: Agent Pop up LS For Inbound Calls
Description: Agent Pop up LS for Inbound Calls
Trigger: Dialed on Extension
URL: https://{host}/v2/Telephony.svc/ShowAgentPopup?accessKey={AccessKey}&secretKey={SecretKey}
Request: POST
Call Type: Inbound
Content-Type: application/json
My Numbers: Choose the DID number from the list.
Timezone: Choose the time zone
Webhook 2
Name: Call Log API LS(Incoming-Answered)
Description: Call Log API LS (Incoming-Answered)
Trigger: Call Missed or Answered
URL: https://{host}/v2/Telephony.svc/LogCall?accessKey={AccessKey}&secretKey={SecretKey}
Request: POST
Call Type: Inbound
Content-Type: application/json
My Numbers: Choose the number to be called on
Timezone: Choose the time zone
Webhook 3
Name: Call Log API LS Outbound
Description: Call Log API LS Outbound
Trigger: Call Hangup
URL: https://{host}/v2/Telephony.svc/LogCall?accessKey={AccessKey}&secretKey={SecretKey}
Request: POST
Call Type: Outbound
Content-Type: application/json
Timezone: Choose the time zone
Webhook 4
Description: Call Log API For Click To Call
Trigger: Call hangup
URL: https://{host}/v2/Telephony.svc/LogCall?accessKey={AccessKey}&secretKey={SecretKey}
Request: POST
Call Type: Click To Call
Content-Type: application/json
Timezone: Choose the timezone

by entering their respective details.
Enter their corresponding Response Body

Response body 1
{
"SourceNumber": "$caller_id_number",
"DestinationNumber": "$call_to_number",
"DisplayNumber": "$caller_id_number",
"Direction": "Inbound"
}
Response body 2
{
"SourceNumber": "$caller_id_number",
"CallerSource": "$caller_id_number",
"DestinationNumber": "$call_to_number",
"DisplayNumber": "$caller_id_number",
"StartTime": "$start_stamp",
"EndTime": "$end_stamp",
"CallDuration": "$total_seconds_of_duration",
"ResourceURL": "$recording_url",
"Direction": "Inbound",
"CallSessionId": "$uuid",
"Status": "$call_status"
}
Response body 3
{
"SourceNumber": "$caller_id_number",
"CallerSource": "$caller_id_number",
"DestinationNumber": "$call_to_number",
"DisplayNumber": "$caller_id_number",
"StartTime": "$start_stamp",
"EndTime": "$end_stamp",
"CallDuration": "$total_seconds_of_duration",
"ResourceURL": "$recording_url",
"Direction": "Outbound",
"CallSessionId": "$uuid",
"Status": "$call_status"
}
Response body 4
{
"SourceNumber": "$caller_id_number",
"CallerSource": "$caller_id_number",
"DestinationNumber": "$call_to_number",
"DisplayNumber": "$caller_id_number",
"StartTime": "$start_stamp",
"EndTime": "$end_stamp",
"CallDuration": "$total_seconds_of_duration",
"ResourceURL": "$recording_url",
"Direction": "$direction",
"callSessionID": "uuid",
"Status": "$call_status"
}

details and hit Save.
You will now see a pop up on your Leadsquared CRM account whenever a lead tries to reach you