Acefone for Retail

Cloud-Based Communication that Addresses Challenges in Retail Industry

Bespoke Cloud-Hosted phone
systems made for the
Retail Industry

Customers expect more and more from a retail business, and if the business doesn’t meet their expectations then they will choose to shop elsewhere. Retailers need to keep up with customer demands and make sure they are accessible to customers at all times, with customers opting to shop at their own convenience, not just when the high street is open.

How can a hosted PBX system help
in the retail industry?

With the rise of online shopping, customers are looking for convenience and accessibility. With a hosted PBX system from Acefone, you can add an effective mode of communication into your business, quickly and easily. If your retail business serves customers worldwide, you can have call centre agents based all over the globe who are able to access your phone system and professionally take calls from anywhere in the world. Running your own contact centre has never been so simple; customers will get instant answers and the top customer service they expect from a business.

With advances in technology, customers are also looking for a personalised experience. With Acefone’s online portal, you can store information about customers which can be accessed by any of your agents – meaning agents can give the best service based on the customer’s needs, and that customers can feel that they are truly valued and their queries will be dealt with much quicker with all the information at your fingertips.

Hosted phone solutions help tackle
challenges in the retail industry

Customer Information

The details of every communication with the customers are recorded with crucial insights that make the most out of every call.

Simple Portal

The portal is simple to use so that you could keep complete focus on your business and stay carefree for the communication needs.

Cloud Advantage

The retail industry fluctuates in real-time, and that calls for advanced technology such as a cloud that answers industry needs, efficiently.

Extensive Reports

Additionally, you get thorough reports about your campaigns as well as every call related activity that needs to be monitored.

Call Recording

This feature helps you record all the calls and revisit them as per your need to understand and make your communication with customers a lot better.

Uninterrupted Comm.

Never miss out on an opportunity to find a customer among the prospective leads. Acefone gives you powerful solutions to take better decisions.

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Ensure productivity is high with a hosted phone system

Keep your processes simple while keeping track of all customer enquiries using Acefone’s simple online portal. When making a buying decision, a customer will usually go through multiple touchpoints, and each one needs to be simple and effective to give the customer confidence in your product/service. Acefone will ensure your hosted phone system has all the features your retail business needs to deliver this top service to every customer, with 24/7 support if you need us.

Acefone’s dashboard can store all customer data in one place, so you can easily pick up where you left off with customers; saving you time and money plus giving the customer a great retail experience and leaving them much more likely to make a purchase.

Put all your communications into one platform

Acefone’s hosted phone systems allow you to combine all of your stores or offices into one, single communication platform – from which all calls can be easily tracked and monitored to ensure great customer service is being delivered.

Conference calling is simple with a hosted phone system and this allows your staff to work collaboratively, with no fuss or extra work. Also, you can add as many extensions as you want to your hosted phone system, meaning each store can have its own extension which customers can dial directly, saving your agent’s time and freeing them up to deal with relevant enquiries.

Acefone’s hosted phone systems can grow with you

Cloud-based communication systems are simple to scale and you can add and remove extensions as you need to. This means it is simple to add seasonal staff to your phone system and allows them to hit the ground running, so they can deal with customers right away without having to wait around to be added into a traditional phone system.

You can just as easily remove extensions whenever you need to. You can be sure that with Acefone’s 24/7 support and bespoke hosted phone plans. you are getting the best value for money and that you are in control of your business’ communication systems at all times.

Our Services

Hosted Phone System

Cloud Hosted Phone Systems use your internet connection to make a call, saving you money and allowing you more flexibility in your phone systems.

Free phone Number

Take down barriers to customers contacting you with the option to select a free phone number for your business.

Contact Centre Solutions

Your workforce isn’t limited to one location, hosted phone systems allow you to operate online call centres from anywhere in the world.

Become A Partner

Becoming a partner with Acefone is a simple way for your business to sell innovative, cloud phone systems to more and more customers. Reseller plans can be bespoke to your business and will come with two options, both with your business having ownership of your customers and pricing. Acefone provides a Bureau Billing service, allowing resellers to focus on building their business rather than dedicating time to a monthly billing process. We also provide 24/7 business support to your customers, to ensure optimum customer satisfaction.

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