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  1. Industries
  2. Retail

Retail

Let’s talk shop

Enjoy better customer conversations and enhanced vendor management with cloud communication solutions.

Get in touch Start 7-day free trial

Acefone is the #1 choice for
10,000+ reputed clients

Simplify e-commerce

Easy outreach

Establish instant, error-free customer connections with predictive or progressive auto-diallers; eliminate manual effort.

Maximum results

Amplify upsell or resell opportunities with various business numbers—pick from a free phone, vanity or local number.

API-powered

Leverage voice APIs and add a click-to-call button to your website; connect instantly and get selling quickly.

Happier customers

Better conversations

Ensure quality interactions and deliver better retail experiences with features like call monitoring, whisper and barging.

Intelligent routing

Direct customers to best-suited agents and facilitate quicker query resolutions with a smart IVR and call distribution system.

Complete accessibility

Voice or message—let customers reach you on any communication channel, device, and platform of their choice.

Superior supplier relations

Regular inventory updates

Use automated SMSes and calls to update everyone in the supply chain so you’re always well-stocked for customers.

Always connected

Don’t let missed calls get you down—leverage scheduled callbacks and voicemail-to-email to stay in touch with vendors always.

Smart integrations

Manage all your vendor information, conversations, payment information and more with a CRM integration of your choice.

Managing your e-retail platform has never
been easier. Give Acefone a go.

Start My Free Trial

Related Products

Unified Communications

Connect with customers on channels of their choice. Voice, video, or message––together.

Communication
APIs

Modify and scale your communication solutions with easy APIs. Take your store to the cloud.

Guaranteed security for your
e-commerce communications

Enjoy enterprise-grade data security with Acefone

We comply with standard data privacy and safety regulations such
as GDPR, HIPAA, etc. Your security is our concern.

Start 15-day free trial

You can trust us

  • 4.6 out of 5
  • 4.8 out of 5
  • 4 out of 5
  • 4.7 out of 5
Testimonials

We help to achieve mutual goal

Rate 4.5 out of 5

Very good company to deal with. I have had emails and conversations with a really nice, helpful gentleman called Samaksh. The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.

Gery McDougall
Business Owne, ACN
1 5
How ACN used acefone services to run tests and increase leads by
12%
Read their story
Rate 4.5 out of 5

Very good company to deal with. I have had emails and conversations with a really nice, helpful gentleman called Samaksh. The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.

Gery McDougall
Business Owne, ACN
2 5
How ACN used acefone services to run tests and increase leads by
12%
Read their story
Rate 4.5 out of 5

Very good company to deal with. I have had emails and conversations with a really nice, helpful gentleman called Samaksh. The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.

Gery McDougall
Business Owne, ACN
3 5
How ACN used acefone services to run tests and increase leads by
12%
Read their story
Rate 4.5 out of 5

Very good company to deal with. I have had emails and conversations with a really nice, helpful gentleman called Samaksh. The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.

Gery McDougall
Business Owne, ACN
4 5
How ACN used acefone services to run tests and increase leads by
12%
Read their story
Rate 4.5 out of 5

Very good company to deal with. I have had emails and conversations with a really nice, helpful gentleman called Samaksh. The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.

Gery McDougall
Business Owne, ACN
5 5
How ACN used acefone services to run tests and increase leads by
12%
Read their story

Try it, then buy it.

Check out how our retail solutions transform shopping experiences.

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All your favourite apps together

Flexible integrations with powerful tools. Look after every business need on one platform.

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Resource library

Learn how to make the most of your business communication system.

7 Steps to Boost Productivity in Hybrid Work Environment
The CoVID-19 pandemic has impacted almost...
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How small businesses benefit from Hosted IVR systems
Implementing hosted IVR systems in a fantastic...
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How and Why to Get a Free Phone Number in the UK
No matter how rapidly technology advances, it...
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123

X Steps to Boost Productivity in Hybrid Work Environment
The CoVID-19 pandemic has impacted almost…
Read more

How small businesses benefit from Hosted IVR systems
Implementing hosted IVR systems in a fantastic…
Read more

How and Why to Get a Free Phone Number in the UK
No matter how rapidly technology advances, it…
Read more

Visit Our Library

Plans & pricing

Choose the plan that's right for your company. All plans include a 30 day free trial.

Bill Monthly

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Business
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ÂŁ13
user/month*
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Premium
Best for large teams or enterprises
ÂŁ19
user/month*
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Bill Anually

Standard
Best for indivisuals
ÂŁ7
user/month*
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Popular
Standard
Best for indivisuals
ÂŁ7
user/month*
Try for Free

Standard
Best for indivisuals
ÂŁ7
user/month*
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  • Bill Monthly
  • Bill Anually
Standard
Best for Indivisuals
7
user/month*
Popular
Business
Best for growing teams
13
user/month*
Premium
Best for large teams
19
user/month*
Standard
Best for Indivisuals
27
user/month*
Popular
Business
Best for growing teams
93
user/month*
Premium
Best for large teams
59
user/month*
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Frequently asked questions

Your queries, our answers

Is cloud communication scalable, flexible and adaptable for retail needs now and for the future?

Since everything is on the cloud, we can access large amounts of data—anywhere, anytime, and easily. Hence, cloud communication solutions are scalable, flexible and adaptable for all kinds of retail needs.

Can cloud communication solutions help retail businesses ease their communication process and drive high growth?

Yes. Retailers using cloud communications have top and bottom line payoffs that include improved call quality; increased reliability; lower costs; better customer experience; smarter use of employee and IT resources; and greater flexibility and scalability.

What are the advantages of VoIP over landline phone services?

Here’s why VoIP is a better choice than landline phones: it’s scalable, reliable, portable, and extremely flexible to use.

Additionally, you incur low installation and onboarding costs, and minimal training is required.

Finally, your VoIP phone system can be integrated with a powerful third-party CRM to further enhance your operations.

Will I incur any installation and set-up fee?

Not at all; we offer free installation and onboarding. You will only be charged for your number, minutes and any extra features you opt for apart from the plan. You can always get in touch with our experts at 0800-084-3663 to build your own plan as well.

How do you guarantee high voice quality?

We employ the best-in-class audio codecs which ensure high-quality voice even with poor Internet connectivity. Additionally, we perform VoIP traffic engineering before installation on a per-customer basis.

After the analysis, we may suggest improvements to your system, including bandwidth upgrades, problem resolution on your local network or to install a router that prioritises voice over data.

What role does the call queuing feature play in the retail industry?

Call queuing reduces call abandonment rates, efficiently manages your waiting callers and keeps them on the line until you are able to connect with them.

Still in doubt? Please drop you question
Still have a doubt? Drop your question down below and you’ll hear from us soon.

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Solutions

  • Cloud Phone System
  • Free Phone Number
  • Outbound Contact Centre
  • Inbound Contact Centre
  • Voice API
  • SMS API
  • SIP Trunking

Industries

  • Education
  • Healthcare
  • Retail
  • Finance Industry
  • Small Business
  • Enterprise

Our Company

  • Contact Us
  • Blog

Integrations

  • Zoho CRM
  • Salesforce
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  • Microsoft Dynamics 365
  • Zendesk
  • Freshdesk

Contact Us

[email protected]
0800-084-3663

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The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.

Gerry McDougall
Owner at Alba Investments
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