Retail

Enjoy better customer conversations and enhanced vendor management with cloud communication solutions.

Acefone is the #1 choice for
10,000+ reputed clients

Simplify e-commerce

Easy outreach

Establish instant, error-free customer connections with predictive or progressive auto-diallers; eliminate manual effort.

Maximum results

Amplify upsell or resell opportunities with various business numbers—pick from a free phone, vanity or local number.

API-powered

Leverage voice APIs and add a click-to-call button to your website; connect instantly and get selling quickly.

Happier customers

Better conversations

Ensure quality interactions and deliver better retail experiences with features like call monitoring, whisper and barging.

Intelligent routing

Direct customers to best-suited agents and facilitate quicker query resolutions with a smart IVR and call distribution system.

Complete accessibility

Voice or message—let customers reach you on any communication channel, device, and platform of their choice.

Superior supplier relations

Regular inventory updates

Use automated SMSes and calls to update everyone in the supply chain so you’re always well-stocked for customers.

Always connected

Don’t let missed calls get you down—leverage scheduled callbacks and voicemail-to-email to stay in touch with vendors always.

Smart integrations

Manage all your vendor information, conversations, payment information and more with a CRM integration of your choice.

Guaranteed security for your
e-commerce communications

Enjoy enterprise-grade data security with Acefone

We comply with standard data privacy and safety regulations such
as GDPR, HIPAA, etc. Your security is our concern.

Start 15-day free trial

You can trust us

4.6 out of 5
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Try it, then buy it.

Check out how our retail solutions transform shopping experiences.

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All your favourite apps together

Flexible integrations with powerful tools. Look after every business need on one platform.

Resource library

Learn how to make the most of your business communication system.

7 Steps to Boost Productivity in Hybrid Work Environment

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X Steps to Boost Productivity in Hybrid Work Environment

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Implementing hosted IVR systems in a fantastic…

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Frequently asked questions

Your queries, our answers

Is cloud communication scalable, flexible and adaptable for retail needs now and for the future?

Since everything is on the cloud, we can access large amounts of data—anywhere, anytime, and easily. Hence, cloud communication solutions are scalable, flexible and adaptable for all kinds of retail needs.

Can cloud communication solutions help retail businesses ease their communication process and drive high growth?

Yes. Retailers using cloud communications have top and bottom line payoffs that include improved call quality; increased reliability; lower costs; better customer experience; smarter use of employee and IT resources; and greater flexibility and scalability.

What are the advantages of VoIP over landline phone services?

Here’s why VoIP is a better choice than landline phones: it’s scalable, reliable, portable, and extremely flexible to use.

Additionally, you incur low installation and onboarding costs, and minimal training is required.

Finally, your VoIP phone system can be integrated with a powerful third-party CRM to further enhance your operations.

Will I incur any installation and set-up fee?

Not at all; we offer free installation and onboarding. You will only be charged for your number, minutes and any extra features you opt for apart from the plan. You can always get in touch with our experts at 0800-084-3663 to build your own plan as well.

How do you guarantee high voice quality?

We employ the best-in-class audio codecs which ensure high-quality voice even with poor Internet connectivity. Additionally, we perform VoIP traffic engineering before installation on a per-customer basis.

After the analysis, we may suggest improvements to your system, including bandwidth upgrades, problem resolution on your local network or to install a router that prioritises voice over data.

What role does the call queuing feature play in the retail industry?

Call queuing reduces call abandonment rates, efficiently manages your waiting callers and keeps them on the line until you are able to connect with them.

Still in doubt? Please drop you question

Still have a doubt? Drop your question down below and you’ll hear from us soon.