CONTACT CENTRE SOLUTION
unmatched CONTACT
CENTre services
Take your conversations wherever you go, over calls,
text and chats with flexible contact centre solution.
As low as £4.99/User/Month*
300+ Ratings
Contact centre solution is a cloud-based communication software that businesses use to streamline customer communication in their call centres. With our contact centre services, you can efficiently manage inbound and outbound call centre services across multiple channels including voice, email, and chat. Acefone’s contact centre solution also enables seamless integration with your existing CRM systems, empowering your agents with real-time customer information to deliver personalized support. Contact centre service also helps you increase productivity and optimize resources with advanced analytics and reporting features. These analytics and features allow you to make data-driven decisions for improved performance. Experience enhanced scalability and flexibility to adapt to evolving business needs.
Improve agent productivity with automated contact center dialers (Ratio dialers & Preview dialers), enabling them to manage more conversations.
Get access to multiple call management features such as call transfer, call whisper, call barge, blind monitoring etc. to maintain consistent call quality.
Use contact centre services to route calls efficiently to all available agents based on set criteria, reducing call wait time and call drop rates.
Contact centre solution offer businesses enhanced efficiency, personalized interactions, and seamless customer support. With advanced analytics and integration capabilities, businesses can optimize resources, boost customer satisfaction, and stay ahead of their competitors.
Record agent calls for dispute resolution and quality assessment.
Let customers connect with the same agent even if the call disconnects.
Use multiple call routing strategies to prevent high call drop rates.
Ensure the customer’s call waiting time is minimal for optimum experience.
Solve basic customer queries with an
AI-enabled IVR for increased customer satisfaction.Initiate and schedule call backs using a call widget for prompt engagement.
Features:
Everything in the Basic plan, plus:
Everything in the Business plan, plus:
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