4.7/5 on Capterra. 
Outbound Contact Center
Drive Sales with Outbound Contact Center Solutions
Boost productivity without sacrificing quality. Fast track your revenue generation with next-gen outbound contact centers.
As low as $10.99/User/Month*
1500+ Ratings
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Trusted by leading brands
across the globe
5.2K+
Global Users
Over 5,000 brands use Acefone’s VoIP telephony solutions for simplifying communication.
4.7 
Rated by Customers
We are rated by thousands of users across portals, like G2, Capterra, & others.
12M+
Built for Volume
Acefone's servers run more than 12 million calls every month.
1.5x
Less Call Idle Time
Optimize agent productivity by minimizing idle time between customer calls.
What are outbound contact center solutions?
Outbound contact center solutions are VoIP based software that assist call center agents with outbound calling. With its help, agents can focus on having quality interactions with leads and new customers to boost the business revenue. One way outbound contact center solutions enable agents to improve the revenue generation process is through CRM integrations. These integrations provide quick access to customer data across multiple platforms to upsell products or recommend suitable tariff plans.
Acefone's Outbound Contact Center Services
Auto Dialers
Provide Ratio and Preview auto dialers to your sales teams, streamlining the dialing process and improving the lead-engagement rate.
Real Time Call Monitoring
Keep track and jump on to live calls using call whisper and call barge to assist agents in successfully closing deals with a prospect.
CRM integrations
Equip agents with access to vital customer information across the contact center's portal and CRM platforms for quality interactions.
Amplify Your Outbound Calling Experience
Dedicated Outreach Tools
Streamline your outbound operations with contact center dialers, call analytics, and calling capabilities to nurture and personalize interactions.
Agent-Friendly Portal
Use AI-enabled filters, algorithms, one-click dialing, call flipping, pre-written scripts and more to ensure your agents have a seamless calling experience.
Unified Communication Channels
Enable agents to interact with leads and customers across multiple channels using a single dynamic dashboard.
Outbound Contact Center Benefits
Why Choose Acefone's Contact Center Outbound Services?
Proactive Lead Management
Efficiently handle large volume of leads with CRM integrations, call automation, and easy campaign management.
Elevated Agent Productivity
Leverage from Click-to-dial and Bulk Contact Upload to minimize repetitive tasks and let agents focus on improving the business ROI.
Better Customer Retention
Foster loyalty among your customers by looking after them using insightful post-sales processes and prompt resolutions for longer retention.
Low Operation Costs
Save operational expenses such as new hirings, infrastructural changes, and frequent hardware upgrades with hosted outbound contact centers.
Have Questions?
Learn about Acefone's Outbound Contact Center Software from our experts.
Popular Features
Outbound Contact Center Features
Call Routing
Hold insightful conversations by aligning customers with the most relevant agents through skill-based routing for better call outcomes.
Custom Caller ID
Set customized local caller IDs to establish a stronger connection with audience from different regions.
Desktop CTI Notifications
CTI notifications provide real-time updates of whether the customer calls were answered, went to voicemail, or encountered a busy signal.
Call Detail Reports
Get metrics like average call duration, call volume, and call engagement to assess agents and campaign performance.
Contact Center Analytics
Utilize call analytics to measure and track team performance, CSAT levels, and other vital metrics based on your campaign requirements.
Call Recording
Listen and observe agent-customer interactions to assess call quality and for training purposes, enhancing team productivity.
Click to Dial
Streamline outbound calling by allowing agents to initiate calls with a single click, eliminating the need to manually dial numbers.
AI-Enabled IVR
Automate routine tasks such as call routing, message delivery, and data collection, reducing the need for manual intervention by agents.
Outbound Contact Center Integrations
Outbound Contact Center Solutions customized for your business with Trending CRMs and helpdesk software.
Explore all integrations
Save up to 25%
Number of users
Features:
- US local number
- Unlimited US/Canada calling*
- Unlimited SMS*
- Voicemail to email
- Mobile, desktop and web apps
- 24x7 customer support
- Real-time call monitoring
- Multi-level auto-attendant
- Analytics and reporting
- Unlimited audio conferencing (dial in)
- Integration with popular apps (Zoho, HubSpot, MS Teams, etc.)
Everything in the Business plan, plus:
- Dedicated account manager
- Personalized set-up
- Call recording
- Free number porting
- IP desk phone compatibility
- Priority 24x7 support
- Unlimited ring groups
- Integration with premium apps (e.g. Salesforce)
- Custom integrations, API and webhooks
Outbound Contact Center Cost Savings Calculator
Check out our simple cost savings calculator to compare a traditional phone system versus a Outbound Contact Center. Compare line costs from your telephone company and hardware costs of an onsite PBX.
To save 48.83%*
Related Solutions with Contact Center Outbound Services
Read More About Outbound Contact Center Solutions
Explore the world of contact center outbound services with the right information at your fingertips.
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