4.8/5 on Capterra. 
OUTBOUND CONTACT CENTRE
Make every interaction count
Resolve customer queries and expand outreach like a pro.
Leave lasting impact on your customers and close deals faster with your outbound contact centre.
An outbound contact centre built for success
Advanced outreach tools
Get the latest technology to drive your marketing and sales campaigns forward.
- Predictive dialers to help you boost campaigns
- Organise smarter by filtering and scheduling
- Customise caller ID for a professional image
Agent-oriented platform
Use intelligent algorithms and communication solutions to ease employee workload.
- Agent scripts, call diversions etc., to facilitate agents
- User-friendly portal for better agent management
- One-click dials, call flipping to enhance productivity
Cloud contact center
Remote work made easy with real-time updates and coordination tools.
- Intuitive live dashboard to monitor teams
- CRMs and API integrations to simplify data sharing across devices
- Call notes and call dispositions to help agents resolve cases faster
Skyrocket your contact center capabilities
Prioritise convenience
Connect with clients on a channel of their choice.
- Instant outreach in different ways—text or call
- Work on any device or platform of your choice, on the go
- Retain your existing number with Acefone’s porting service
Spend less
Focus on the competition, not your expenses
- Competitive pricing and plans, built for all business sizes
- Access to over 65+ premium features at minimal cost
- Get industry-grade security despite the low price
Boost security
Leave your safety and privacy in expert hands.
- Set a benchmark for reliability with 99.99% uptime
- Enterprise-grade encryption for complete data security
- Enjoy added level of safety with powerful firewalls
Get a superior calling experience with Acefone’s outbound contact centre solution.
Integrate your contact center with your favourite tools
Customise and connect with any third-party app of your choice
Office 365
Salesforce
Microsoft Teams
Google Contacts
Dynamics 365
G-Suite
Freshdesk
Sugar CRM
Vtiger CRM
Zoho CRM
Bullhorn
Acefone
Bitrix24
HubSpot CRM
Pipedrive
Freshsales
Google Sheets
Zendesk
LeadSquared CRM
Microsoft Azure
Endless possibilities with one contact center solution
Call monitoring
Real time tracking of agents with analytics and alerts, all via a live dashboard.
Auto-diallers
Enjoy quick connections with predictive and progressive diallers. Eliminate manual effort.
Call recording
Save automatic call recordings and transcripts in the database—preserve crucial call details.
Voice broadcasts
Broadcast your marketing campaigns to a wider audience with clear and targeted texts.
Call metrics
Detailed insights and reports on a user-friendly dashboard make management a breeze.
Whisper and barge
Keep novice agents on track; whisper advice or join an ongoing call to help in issue resolution.
Resource library
Learn how to make the most of your business communication system.
FREQUENTLY ASKED QUESTIONS
You have queries, we have answers
What are some use cases for an outbound contact centre?
An outbound contact centre helps in lead generation, marketing, sales promotions, cold calling, debt collection, rent collection, and much more.
Is there a set-up fee?
No, we offer free installation and onboarding. After that, you will be charged as per your plan, usage and the additional features/services you have opted for.
What is an outbound contact centre?
As the name suggests, an outbound contact centre is a modern VoIP-powered call centre that is used for ‘outbound’ communication. This includes branding, outreach, marketing, customer query resolution, etc., but from the perspective of an agent getting in touch with a customer via SMS or voice call. This could be for a query, update—even an OTP/reminder—or other situations where an agent needs to contact the client.
Does Acefone customise the features included in its plans?
Acefone’s plans have been curated for different business needs and sizes. Feel free to get in touch with our sales representatives at 0800-084-3663 for further details.
Does my outbound contact centre support text-to-speech?
Yes, Acefone’s contact centre solutions include the text-to-speech feature.
Do Acefone’s services have a minimum Internet speed requirement?
Yes, but any modern-day Internet connection will be fast enough for the smooth running of your operations.
Still in doubt? Please drop you question
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