Shape the
Future of
Cloud Communication
Be part of a forward-thinking team that’s simplifying
communication for businesses worldwide.
The Acefone Prologue
Our Story

Acefone's Story
Acefone, founded in 2019, is a cloud-based communication platform for businesses with powerful products, like Interactions Hub, API Connect, and Campaigns. These products are developed keeping customer experience as priority. Serving over 500 enterprises, Acefone has a proven track record of across industries with 20+ pre-built integrations.
Our Mission

Acefone's Mission
To make communication easy and efficient for businesses.
We thrive to simplify communication for our customers and help them leverage the power of the cloud. We equip them with next generation tools and solutions they need to conduct smoother conversations and have memorable experiences.
Our Vision

Acefone's Vision
To be the global leader in business communication technologies.
To create customer-centric solutions that let our users make better connections smartly. We aim to create simplistic, user-friendly and cloud-hosted services that make peoples’ lives easy and communication easier.
Our Values

Acefone's Values
- Collaboration - "Together We Achieve More"
- Integrity - "Upright, all the time"
- Striving for Excellence - "Brilliance is Basic Benchmark"
- Customer centricity - "Partner in success"
- We Care - "Nurturing a Better Tomorrow"
Working at
Acefone will never feel like work.

Health Coverage
Live longer and healthier.
Work happier.

Fun Fridays
Who's says you've got to head out to
get the party started

Work-Life Balance
Yep, we get it. There's more
to life than work

Paid Parental Leave
Because family always
comes first

Paid Parental Leave
Because family always
comes first

Paid Parental Leave
Because family always
comes first

Yash Dixit
Team Lead, Network Operations Centre
My time at Acefone is filled with invaluable learning and growth, thanks to the unwavering support of my colleagues. The positive work culture and emphasis on employee engagement have greatly enhanced my professional development. Acefone has provided me with opportunities that have expanded my skill set and opened new doors for growth.

Kajal Singh
Team Lead, Onboarding
Working here has been a fantastic experience. The supportive work environment fosters collaboration and creativity, allowing us to tackle challenges together as a team. I’ve particularly enjoyed the open communication and the encouragement to share ideas, which has helped us innovate and grow. Overall, Acefone feels like a community where everyone is invested in each other's success, making it a great place to work and develop professionally.

Ishaan Singh
ATL, Operations Analysis
Acefone has provided me with incredible opportunities for both professional and personal growth. The company's culture has consistently encouraged me to take on projects that foster my development. I joined during the times of COVID in 2020, and despite the changes over the years, the culture remains steadfast. This environment continues to positively shape the career trajectories of its employees.

Nishant Kadian
Sr. Manager, Marketing
Acefone is a company that has always empowered me to grow professionally. I’ve rejoined here in 2024, having worked here from 2015 to 2019, when I’ve seen firsthand how innovation and a strong team culture drive success. It’s an exciting workplace with rich culture.

Shubham Saini
Lead Product Manager
I'm grateful to work at Acefone, where my individual skills and interests were not only acknowledged but also aligned with the company's goals. Here, every voice is heard, which allows for genuine growth and progression. The leadership is incredibly supportive, offering guidance in the right direction, both professionally and personally. The healthy balance between work and life makes it an inspiring place to grow and excel.





People



















Jobs with us
Cloud Telephony Engineer L1
Experience supporting enterprise clients is highly preferred
Job responsibilities
- Familiarity with cloud telephony product is must.
- Handling client queries via various channels such as calls, chats or tickets.
- Provide accurate and timely responses to ensure positive customer experience.
- Develop a strong understanding of the product or services & stay up to date with new features to ensure accurate information is provided to the customers.
- Maintain CSAT by always providing exceptional customer service.
- Documenting customer interactions, inquiries & resolution in the customer support management system.
- Proactively identify the areas for improvement in customer support processes or workflows.
- Meet individual performance matrix such as response time, resolution time, customer satisfaction ratings, and other KPIs.
- Collaborate with cross-functional teams such as L2 technical support, billing and network operations to resolve customer issues that requires their expertise.
Skills
- Should be comfortable with rotational shifts, night/evening and weekly offs.
- Ability to work both independently and as part of a team.
- Having prior knowledge of the Cloud Telephony Products and Services
- Excellent Communication Skills (English) and interpersonal skills.
- Flexibility and adaptability to work in a fast-paced, dynamic environment with shifting priorities and evolving technologies.
- Proficiency in using support ticketing systems, CRM software, and other relevant tools
Qualifications
- B.Tech /BCA & B.Sc Required
- Should be a quick learner.
- Having prior knowledge of the Cloud Telephony Products and Services.
- 2+ years of experience in similar field.
Engineering Manager
Leadership in managing technical teams
Job responsibilities
- Proficiency in Node.js, Java, or a comparable programming language.
- Experience in leading the development and operational maintenance of highly scalable, distributed systems, microservices, relational databases like MySQL, as well as in building sophisticated RESTful web services.
- Proven track record in the design, development, and support of enterprise-level, mission critical systems that directly affect users.
- Outstanding cross-functional collaboration skills, possessing a proven track record of aligning team efforts towards shared objectives and promoting team cohesion.
- Effective conflict management skills, demonstrating the ability to navigate and resolve disputes thoughtfully and constructively.
- In-depth familiarity with engineering procedures and best practices across all stages of the software development lifecycle.
- Exceptional written and verbal communication abilities, exhibiting confidence in documenting and presenting design processes and decisions. Actively engages in design reviews.
- A history of mentoring and growing engineers to success.
Skills
- Understanding of frameworks like Next.js, Nest.js, PHP, Laravel.
- Experience with cloud platforms like AWS, Azure, or Google Cloud.
- Knowledge of SAST (eg SonarQube, Snyk etc), DAST (eg Checkmarks etc) is good to have.
- Any SQL/NoSQL database champion.
Qualifications
- Bachelor's degree in computer science, Engineering, or a related field.
- 10 to 12 years of experience in software development and architecture.
- 2+ years of experience as engineering manager, including fostering a team wellbeing and professional growth.
Product Marketing Lead
Develop positioning, messaging, and value propositions for Acefone’s cloud communication platforms
Job responsibilities
- Drive go-to-market (GTM) strategies for new feature launches and enhancements.
- Collaborate with sales teams to create battle cards, pitch decks, and objection-handling guides.
- Develop engaging customer oriented digital content
- Conduct competitive analysis and define key differentiators
- Work with the SEO team to optimize product pages for search engines
- Collaborate with the content team to develop SEO- driven content.
Skills
- Proven track record of success in Product Marketing roles, preferably within the technology or SaaS industry, with a strong emphasis on B2B marketing.
- Expertise in keyword research, on-page optimization, and content strategy.
- Knowledge Excellent communication and interpersonal skills
- Strong understanding of B2B SaaS Marketing, GTM strategies, and buyer’s persona.
- Desire to work in a fast-paced and high-growth environment by taking ownership and delivering the performance.
Qualifications
- A bachelor's or master's degree in a relevant field.
- 4+ years of experience in Product Marketing.
Software Development Engineer 2
Collaborating with development and operations teams to identify and address bottlenecks in the software development lifecycle
Job responsibilities
- Designing and implementing automation tools and frameworks for continuous integration, delivery, and deployment. Any Sql/NoSql database preferably MongoDB, MySql
- Working knowledge of Nodejs, React.js, and Typescript.
- High performance and secure RESTful APIs and web services. Version control like Git
- Ensuring compliance with industry’s best practices and organizational policies.
- Continuously improving processes and tools to enhance efficiency and productivity.
Skills
- Understanding of frameworks like Next.js, Nest.js.
- Sound Understanding of System design.
- Excellent communication and collaboration skills
- A desire to work in a fast-paced and high-growth environment by taking ownership and delivering performance.
Qualifications
- Bachelor's degree in computer science, Engineering, or a related field
- 2-4 Years of Experience in Software Development.
Sales Development Representative
Execute the marketing generated leads (webform, IVR and chat) and qualify leads as sales opportunities
Job responsibilities
- Generate leads and build relationships by nurturing warm prospects and finding potential new sales opportunities
- Manage and maintain a pipeline of interested prospects and engage sales executives in next steps
- Identify the needs of prospects and suggest appropriate products or services.
- Identify potential customers and generate new business opportunities for the company
- Set up meetings or calls between (prospective) customers and sales executives
- Track progress towards marketing leads for sales qualified leads
- Use customer relationship management (CRM) software to manage leads and sales activities
- Stay up to date on market trends, competition, and industry developments
- Provide regular reports on sales activities and results to management.
Skills
- Represent the company’s products and services, using comprehensive knowledge as well as consumer research to explain how our solutions meet customer needs
- Strong verbal and written communication skills
- Proficiency in customer relationship management (CRM) software assigned territory.
- Knowledge of sales techniques and strategies
- A desire to learn and grow in the sales field
Qualifications
- A bachelor's or master's degree in a relevant field.
- 4+ years of experience in sales or customer service.
Sales Development Representative - I
Prospect & generate Domestic enterprise Qualified leads through various outreach channels such as Cold Calls, LinkedIn, Email etc.
Job responsibilities
- Conduct in-depth needs analysis to understand the requirements of potential clients.
- Educate prospects on the features, benefits, and competitive advantages of our solutions.
- Develop and maintain strong relationships with various stake holders and influencers within target organisations.
- Collaborate with the sales team to build healthy pipeline
- Meet and exceed monthly, and quarterly number of Qualified leads generation targets and KPIs
- Keep abreast of industry trends, competitor offerings, and market developments to identify new sales opportunities.
- Use CRM software to accurately update lead generation and qualification activities, pipeline, and forecasts.
- Provide regular reports and updates to management on sales performance, market feedback, and client needs.
Skills
- Proven track record of success in inside sales or B2B sales, preferably in the software, SAAS, CPAAS or technology industry.
- Strong communication, objection handling and presentation skills.
- Ability to understand and articulate value proposition of the solutions.
- Excellent organisational and time management skills with the ability to prioritise tasks effectively.
- Team player with the ability to collaborate cross-functionally to achieve common goals.
Qualifications
- B. Tech & MBA preferred.
- Fluency in English and one or more regional languages preferred.
- 2-5 years of experience.
Senior Marketing Manager
Develop and execute comprehensive marketing strategies to drive awareness, demand generation, and customer acquisition in the B2B market segment
Job responsibilities
- Integrated marketing campaigns across various channels, primarily on paid media platforms- google, bing, social media paid campaigns, affiliate campaigns etc.
- Execute ABM Campaigns towards targeted market and industries.
- Execute Email Marketing Campaigns on Internal and External Data with Lead Nurturing.
- Analysis of campaigns and internal data in both overview and detailed format.
- CRM management for marketing led – lead module
- Stay abreast of industry trends, emerging technologies, and best practices in B2B marketing to identify new opportunities and maintain a competitive edge.
- Drive continuous optimization and performance measurement of marketing initiatives through data-driven analysis and KPI tracking, ensuring ROI and effectiveness.
Skills
- Proven track record of success in senior marketing roles, preferably within the technology or SaaS industry, with a strong emphasis on B2B marketing.
- Deep understanding of marketing analytics, metrics and reporting tools to measure performance and drive data-driven decision-making.
- Excellent communication and interpersonal skills with the ability to effectively collaborate with the stakeholders
- Strategic thinker with a results-oriented mindset and a passion for innovation and continuous improvement.
- A desire to work in a fast-paced and high-growth environment by taking ownership and delivering the performance.
Qualifications
- A bachelor's or master's degree in a relevant field.
- 7+ years of experience in Digital Marketing.
Subject Matter Expert-Enterprise Support
Act as the primary technical contact for enterprise clients, addressing their issues via calls, emails, or tickets.
Job responsibilities
- Troubleshoot and resolve complex technical problems related to the company’s products or services.
- Collaborate with internal teams to provide prompt solutions and meet SLA requirements.
- Offer proactive support by monitoring client environments and preventing potential issues.
- Gain a deep understanding of the company’s products, services, and enterprise client environments.
- Assist clients with system configurations, integrations, and customizations as needed.
- Provide root cause analysis for critical incidents and implement preventive measures.
- Build strong relationships with enterprise clients by providing timely updates and maintaining consistent communication.
- Educate clients on best practices and new features to enhance their experience with the product/service.
- Serve as a customer advocate, communicating their needs and feedback to internal teams.
- Handle escalated issues with a sense of urgency, ensuring resolution within defined timelines.
- Coordinate with engineering, operations, or product teams for advanced troubleshooting and resolution.
- Maintain detailed records of client interactions, resolutions, and escalations in the CRM system.
- Prepare regular reports on support trends, client satisfaction, and SLA performance.
- Contribute to the development of knowledge base articles and FAQs to assist clients and team members.
Skills
- Strong troubleshooting and problem-solving skills with a customer-first approach.
- Proficiency in [specific technologies, programming languages, or systems relevant to the role].
- Excellent verbal and written communication skills.
- Ability to manage multiple client accounts and prioritize tasks effectively.
- Familiarity with ticketing and CRM tools (e.g., Zoho, Salesforce, Jira).
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience supporting enterprise clients is preferred.
- 4+ Years experience required in similar filed/Cloud Telephony.
Senior Customer Onboarding Engineer
Understanding business requirements of customers and converting them into solutions
Job responsibilities
- Collaborate with customers to understand their requirements and provide tailored onboarding solutions.
- Provide training and documentation to customers during the onboarding phase.
- Ensure all onboarding processes are completed within agreed timelines and SLAs.
- Working closely with Sales and Support teams to ensure timely onboarding of customers and partners.
- Ensuring consistent execution of workflow processes, guiding customers and partners.
- Standard operating procedures, policies and panel knowledge to ensure smooth onboarding experience for the new users.
- Deep diving and identifying pain points to improve overall onboarding process.
- Developing supporting materials such as FAQs, SOP’s, lessons learned, tutorials, Onboarding for future reference.
Skills
- Should be comfortable with rotational shifts, night/evening and weekly offs.
- Ability to work both independently and a s pa rt of team.
- Having prior knowledge of the Cloud Telephony Products and Services
- Excellent Communication Skills (English) and interpersonal skills
Qualifications
- B.Tech /BCA & B.Sc Required
- Should be s a quick learner.
- Having prior knowledge of the Cloud Telephony Products and Services.
- 4+ years of experience in similar field.
Lead Software Development Engineer
Excellent knowledge of NodeJs, NestJs, NextJs/React.js, and Typescript.
Job responsibilities
- Any Sql/NoSql database preferably MongoDB, MySql..
- Operational adherence to TAT for Bugs, CMC, RCA, and other critical processes.
- Documentation lover.
- Good understanding of Cloud technologies.
- High performance and secure RESTful APIs and web services.
- Ensuring compliance with industry’s best practices and organizational policies.
- Continuously improving processes and tools to enhance efficiency and productivity.
Skills
- Understanding of frameworks like Next.js, Nest.js
- Knowledge of SAST (eg SonarQube, Snyk etc), DAST (eg Checkmarks etc) is good to have.
- Nice to have Kafka, Redis, and Microservices.
- A desire to work in a fast-paced and high-growth environment by taking ownership and delivering the performance.
Qualifications
- Bachelor's degree in computer science, Engineering, or a related field
- 6-8Years of Experience in software Development.