Shipping & Logistics

Case Studies
Shipping & Logistics

13 MIN Read

The shipping and logistics industry in India is an important contributor to the country's economy. India has a 7,500 kms long coastline which handles a significant volume of sea-borne trade. This aspect makes the shipping industry a key contributor in the country's trade and commerce.

The logistics industry in India includes a wide range of services such as transportation, warehousing, inventory management, and freight forwarding. The industry is highly fragmented, with many small and medium-sized enterprises operating in this space. These companies provide shipping and logistics services across different modes of transport such as air, sea, and land.

Even though the Indian shipping & logistics industry faces many challenges, it continues to be a vital component to the country's economy.

What were the client’s communication needs

Our client, one of India’s oldest shipping companies needed help revamping their communication processes. The pandemic pushed them to shift their entire operations online. It showed them the importance of a reliable communication channel to connect with their workforce and customers.

They wanted an efficient calling solution that could handle a large volume of calls. A system providing real-time updates to customers and improve communication between different stakeholders in the supply chain.

We equipped them our cloud-based solutions with adjustable features that would meet their needs.

Solving the client’s needs with Acefone’s Cloud Based Solutions

We gave our client access to our cloud-based calling solution with complete access to our telephony suite. The telephony suite allowed them to attend high call volumes, manage customer data, track and manage teams from one screen. It improved their operations, reduced costs, and enhanced customer service. The solution came with a combination of premium features to match their needs.

Contact Center

Stay present—anywhere, anytime. Encourage customers.

Learn More

Virtual Mobile Numbers

Establish a strong brand presence among your global target audience.

Learn More

Interactive Voice Response

Route customers to the right department and agent effectively.

Learn More

Cloud features for shipping industry

Interactive Voice
Response (IVR)

We gave our client a multi-level IVR system to provide their customers with quick shipment tracking options and receive real-time updates shipment status.

Two-Step
Verification

We set two-step verification for our client to secure access to online cargo tracking systems. It ensures that only authorized personnel could access and edit data from the system.

SMS
Alerts

With our SMS services, they could send their customers and vendors real-time updates. Customers could receive instant updates on their orders and prepare for receiving accordingly.

SMS
Solution

With Acefone's SMS solutions, our client could send verification messages (OTP) to their customers. It helped them improve security, earn customer trust, comply with regulations, and save costs.

Virtual Mobile
Number

These helped our client improve communication with global customers and stakeholders. They could operate in multiple regions and establish a stronger brand presence.

CRM
Integration

With Acefone's CRM integrations, our client could access customer and agent data even from their personal devices and stay updated with all operations and campaigns.

Call
Conferencing

Our cloud-based solution's conference calling feature helped the client facilitate smoother communication between different stakeholders in the shipping process.

Call
Forwarding

Our solutions' call forwarding feature redirected incoming calls to available live agents. It helped them attend every critical call and maintain high pickup rates.

Call
Routing

The call routing feature allowed our client to route incoming calls based on predefined criteria and deliver better customer experience.

Email
Alerts

Acefone's cloud solutions allow their users to receive voicemails over email on scheduled periods. It allows them to stay updated with every incoming query.

Upgrade your phone system to the
cloud and avail amazing benefits.

Chat with an expert

Benefits of Cloud Telephony for Shipping & Logistics

Cloud based solutions can offer shipping companies a cost-efficient and reliable communication system. Similarly, Acefone's cloud-based solutions helped our client improve their productivity, customer service, and operations. Read on to understand better how our client benefitted from our solutions.

Analytics and performance insights

Cloud telephony diminished the need for expensive hardware and maintenance costs associated with traditional phone systems. It also allowed our client to scale their operations quickly and easily without additional infrastructure costs.

Cost savings

We helped our client reduce the cost of traditional phone systems that require significant hardware, software, and maintenance expenses. With our cloud solution, our client had all the necessary hardware and software hosted on the cloud. We handled maintenance and upgrades, reducing costs for them and helping them divert resources elsewhere.

Flexibility

Our cloud telephony solutions greatly helped our client scale their business operations effortlessly and efficiently. It allowed them to easily adjust phone lines based on their changing needs, without requiring extra infrastructure setup or maintenance.

Mobility

Our cloud telephony solution allowed their employees to use their mobile devices for calls. This was especially helpful during the pandemic when remote work became the norm. It kept everyone connected and productive, ensuring smooth business operations. Our solution also simplified communication with transportation teams worldwide.

Enhanced customer service

Cloud-based telephony solutions offered advanced features such as call routing, interactive voice response (IVR), and call analytics to our client. These tools empowered them to provide better customer service and improve response times, ultimately leading to higher customer satisfaction levels.

Seamless global communication

Our cloud-based solutions provided seamless communication capabilities across different international locations. Our client could easily connect with their global partners, transportation teams, and customers, enabling efficient collaboration and enhancing overall efficiency.

Our cloud-based solutions offer several benefits for the shipping and logistics industry. Alongside them, they also bring advanced calling features- call forwarding, call recording, and voicemail-to-email enhance productivity and customer service. Businesses can integrate the solutions with other CRM platforms to streamline processes and data access. The solutions also provide valuable insights to help businesses monitor team goals and supervise them accordingly.

Overall, cloud-based solutions offer a powerful communication solution that drives growth, enhances customer service, and boosts productivity for shipping companies.

If you're interested in improving your business communication solution

Give us a call on