“Rather than making organisations focus on what they do, focus on what they deliver” – Steve Towers The digital age is changing the customer experience landscape. It is no longer enough to have a great product or the lowest price. In fact, most consumers would pay higher in exchange for a good customer experience. And, […]
“Focusing on the customer makes a company more resilient.” -Jeff Bezos, CEO, Amazon Resilience and agility. The two most-spoken aspects of the business arena today. Companies that have survived the ongoing COVID-19 pandemic can confirm one thing: at the heart of their operations is incredible customer experience. Yet, this can not be the only approach […]
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