If your company is scaling up, one of the key areas of impact is customer interaction. Your call volume keeps climbing. Your team is stretched thin. Customers expect answers at 2 AM on a Sunday. And somehow, you’re supposed to deliver better service with the same budget (or less). Sound familiar? Here’s the thing: traditional […]

A customer called your support line for the third time in two weeks about the same billing issue. Your agent resolved it, again, and marks the ticket closed. But here’s what no one captured: there is a shift in her tone. During the first call she was hopeful, then she grew frustrated in call two […]

Your contact center handled 1500+ calls last week. Your team hit their average handle time targets. CSAT scores held steady at 4.2 out of 5. But your VP just asked why three enterprise deals stalled in the final stage? Now you’re staring at a dashboard that can’t answer the question.  Here’s the uncomfortable truth: most […]

With so many technologies and services sprouting up these days, it is always important to be updated. Unless your business is always using the newest technology, it will lag behind the competition. One of these updated technologies that can be used, especially by call centers, is the cloud-based auto dialer.  Hosted auto dialers are SaaS […]