Blog | Acefone

Top 8 Avaya Alternatives for Better Business Communication

Your contact center shouldn’t hold your growth hostage. Yet that’s exactly what’s happening to businesses relying on Avaya’s increasingly restrictive platform. Avaya filed for bankruptcy in 2023, which shook the market’s confidence in the platform. They now require a minimum of 200 seats to qualify for sales for their AXP Public Cloud service. Additionally, their […]

Acefone VS TeleCMI: Which is Best for Your Business?

The difference between a loyal client and a lost one often comes down to a single interaction. Studies show that even a single poor experience can make 1 in 3 customers walk away from your brand. It is important for you to not only be present on all your customers’ preferred communication channels, but also […]

What Is Call Center Technology? Definition, Types & Benefits

Imagine a world where every customer call, chat, or message seamlessly connects to the right agent, who instantly understands their needs without endless waiting or repeating information. This world is not some distant future. It’s the present-day reality for organizations embracing advanced call center technology. For managers, department heads, and VPs steering customer service teams, […]

5 Must Know Contact Center Trends for Businesses

Change is inevitable. Over the years, customer demands and customer expectations have changed and evolved considerably. Moreover, the concept of consumer experience has taken on a whole new dimension. In this saturated industry, quality of service is often a key differentiator for the company. Automated operations and digitized customer service have taken over. The future […]

Top 5 VoIP for Remote Workers in 2025

The onset of VoIP aka Voice over Internet Protocol technology in the modern world opened many doors of opportunities for businesses. VoIP has enabled firms to simplify communication because of its virtual nature and zero reliability on hardwired phone lines. This is why the market is projected to reach $415.20 Billion by 2034 VoIP ensures […]

On premise vs Cloud Contact Center – Which Works Best For You?

If you are setting out to build a contact center, one of the first big decisions is whether to go with a cloud-based solution or stick with an on-premise setup. Both have their pros and cons. While cloud contact centers have become pretty popular over the years, plenty of companies still choose to keep things […]

Acefone Launches AI Post Call Analytics for Faster and More Efficient QA

New premium capability within Acefone’s unified cloud-based communication platform helps enterprises analyze post-call interactions for sentiment, compliance, agent performance, and churn risk. India — September 29, 2025: Acefone, a leading cloud communication platform, announced the launch of AI-powered Post Call Analytics. It is an add-on, paid analytics capability that transforms voice calls into structured, decision-ready […]

How GST 2.0 is Going to Influence the Telecom Sector

When the 56th GST Council meeting concluded on September 3, 2025, multiple Indian business leaders sat glued to their television screens. They hoped their phone bills would finally see relief. The reality? GST on telecom services remains firmly at 18%, unchanged despite the government’s ambitious GST 2.0 reforms. If you are a CPaaS provider or […]

Is An Open Source Call Center Software Good Enough?

When it comes to running a call center efficiently, software can make or break your operations. Today’s customers expect seamless omnichannel communication. Whether it’s via phone, email, chat, or social media. Having a robust, flexible omnichannel solution is more critical than ever. According to a recent study, brands with strong omnichannel engagement retain 89% of […]

Top 10 Auto Dialer Features to Boost Your Business in 2025

Does it feel like your sales or support reps spend more time hitting buttons than having actual client interactions? Or maybe you’re feeling like your calls disappear into silence because no one is picking up. If that hits close, then you’re not alone. In 2025, having the right auto dialer features will no longer be […]