Most businesses are online, but calls are still very important. Connecting on the phone is a better way to get helpful information, whether it’s for customer service, sales, or internal training. But it’s impossible to track and understand thousands of calls manually. This is where AI-powered call transcription comes in and it works best when […]

The success of the call center software industry depends on agents being available to handle calls promptly.  Since an agent can assist only one customer at a time, understaffing leads to longer hold times or missed calls. This results in frustrated and dissatisfied customers.  Even with accurate scheduling based on call volume, not all agents […]