Servetel Rebrands: Acefone is the new home of Enterprise Communication on Cloud Know more arrow
close icon
author_61

About Nishant Kadian

An engineer turned marketer, Nishant is Senior Marketing Manager with Acefone, where he manages - Organic Marketing, Social Media, Events and Field Marketing. He is passionate about discussing marketing, cricket and memes.
Klarna’s AI U-Turn

Klarna’s AI U-Turn: Key Learnings About Reliable AI Adoption in CS

Klarna emerged as a trailblazer in the AI-driven customer service market in 2024. This Swedish fintech company introduced an AI assistant which was developed in collaboration with OpenAI. It managed two-thirds of customer service chats within its first month, effectively performing the work of 700 full-time agents.   This move led to a significant reduction in […]