TRAI’s recent update in the TCCCPR regulations proposed mandating financial entities to use the 160 number series for service and transactional calls. With this, they aim to curb Unsolicited Customer Communication (UCC) and protect the users from fraud. Before this update, TRAI had mandated businesses to use numbers starting from 140 to make calls. But […]
The recent update in TRAI’s regulations about Unsolicited Commercial Communication (UCC) has caused a ripple in the telephony sector. The reformed UCC regulation states that telecom companies can no longer transmit calls or messages from businesses unless they are specifically whitelisted by the receivers. Failing to comply with these regulations can result in hefty penalties. You […]
Cloud telephony has been a transformative force in the business world for quite some time, helping companies manage customer interactions seamlessly. Its ability to streamline processes, enhance flexibility, and reduce costs has made it an essential tool for efficient communication over the years. Yet, as the needs, demands, and preferences of customers change, cloud telephony […]
As a business owner, your success depends on how you answer one question, “Are my customers happy?” Your primary goal is to ensure that the answer is always a solid “Yes”. One crucial step to enhance customer satisfaction is seamless communication. You need to a robust omnichannel communication strategy to make sure every interaction […]
Exciting news: Servetel will soon transform into Acefone! We are delighted to announce that Servetel is officially rebranding to Acefone. As part of this shift, the Servetel website will redirect to our new online home at Acefone. While Servetel product portals (customer.servetel.in) will continue to operate as usual for the time being, you will soon […]
In the business ecosystem, customer experience (CX) forms the heart of the relationship between a company and clients. According to a study, 49% of your customers might leave you due to poor experiences. Hence, you need to prioritize strategies that enhance customer interactions. One powerful tool to improve CX is call recording. These recordings can […]
In any business ecosystem, be it a startup, SMB or a large enterprise, customers are the most important. What makes them stay isn’t just what you sell, but the experience they have buying from you. According to a study, 49% of your customers might leave you after a single bad experience. Good customer experience starts with […]
Communication plays a crucial role in our personal and professional lives. It is a fundamental social skill that helps us build and enhance relationships with friends, colleagues, and family members by helping us express our messages and ideas. In the workplace environment, good communication also helps minimise errors and optimise productivity. Poor communication, on the […]
VoIP phone systems have many benefits to their business users, from collaborative tools to amazing features that elevate your business. Arguably the most important benefit is the detailed reports, and their ability to build the future foundations of your business. Detailed reports can be pulled at any time from your phone system, and can inform […]
We are living in an era of instant gratification. As consumers, we expect immediate resolutions to our problems, instant product deliveries, and the right support at the earliest. Patience is clearly getting consigned to a lost virtue, and the paradigm has evolved into immediacy. The good news is that businesses understood this trend in time […]
In a hyper-competitive market, the future of any business depends on the quality of customer service and experiences it delivers. A brand that delivers great experiences not only retains customers better, it is also likelier to benefit from positive word of mouth marketing and thus, enjoy more conversions. As per studies, 32% of customers are […]
For any business to do well, it is important that they pay attention to their customer communications. However, even more important than external communications is internal communications. Healthy internal communication not only keeps employees happy and connected to your business but is also an amazing way to provide an effective flow of communication between departments. […]
Businesses have managed the relationship with their customers for a time immemorial. For a long time, these relationships had largely been driven through direct contact with customers. Today, a plethora of software modules are available to automate customer relationship management processes in an efficient manner while driving the costs down. These are called Customer Relationship […]
People with disabilities often work with different organisations that support their talent and needs, matching their skills with suitable roles. Look around and you will find a colleague who may have physical restrictions. However, finding the right job for them is rare. The proliferation of remote work in the post-pandemic world has suddenly opened up […]
In every medium to large business, the organisation has several teams, each catering to a different function of the business. There are separate teams for sales, marketing, research, product development, testing, manufacturing, quality, operations, finance, etc. Each team has its own set of targets and metrics which they work on diligently. However, individually these results […]
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The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.
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