Entries by Yukti Verma

Servetel is Rebranding to Acefone

Exciting news: Servetel will soon transform into Acefone!  We are delighted to announce that Servetel is officially rebranding to Acefone. As part of this shift, the Servetel website will redirect to our new online home at Acefone.   While Servetel product portals (customer.servetel.in) will continue to operate as usual for the time being, you will soon […]

A Comprehensive Guide To Business Phone Numbers

In any business ecosystem, be it a startup, SMB or a large enterprise, customers are the most important. What makes them stay isn’t just what you sell, but the experience they have buying from you. According to a study, 49% of your customers might leave you after a single bad experience. Good customer experience starts with […]

Why is Effective Communication Important?

Communication plays a crucial role in our personal and professional lives.  It is a fundamental social skill that helps us build and enhance relationships with friends, colleagues, and family members by helping us express our messages and ideas.  In the workplace environment, good communication also helps minimise errors and optimise productivity. Poor communication, on the […]

Using VoIP Reports as Part of the Future Foundations of your Business’ Growth

VoIP phone systems have many benefits to their business users, from collaborative tools to amazing features that elevate your business. Arguably the most important benefit is the detailed reports, and their ability to build the future foundations of your business. Detailed reports can be pulled at any time from your phone system, and can inform […]

Customer Service Quotes to Get You Motivated This Year

In a hyper-competitive market, the future of any business depends on the quality of customer service and experiences it delivers. A brand that delivers great experiences not only retains customers better, it is also likelier to benefit from positive word of mouth marketing and thus, enjoy more conversions. As per studies, 32% of customers are […]

Why Businesses Should Focus on Internal Communication?

For any business to do well, it is important that they pay attention to their customer communications. However, even more important than external communications is internal communications. Healthy internal communication not only keeps employees happy and connected to your business but is also an amazing way to provide an effective flow of communication between departments. […]

What is CRM Integration and How Does It Help in Strengthening Customer Relationships?

Businesses have managed the relationship with their customers for a time immemorial. For a long time, these relationships had largely been driven through direct contact with customers. Today, a plethora of software modules are available to automate customer relationship management processes in an efficient manner while driving the costs down.  These are called Customer Relationship […]

How Different Virtual Contact Centre Jobs Provide Opportunities for Candidates with Disabilities

People with disabilities often work with different organisations that support their talent and needs, matching their skills with suitable roles. Look around and you will find a colleague who may have physical restrictions.  However, finding the right job for them is rare. The proliferation of remote work in the post-pandemic world has suddenly opened up […]

10 Expert Tips to Improve Cross-functional Collaboration at Your Company

In every medium to large business, the organisation has several teams, each catering to a different function of the business. There are separate teams for sales, marketing, research, product development, testing, manufacturing, quality, operations, finance, etc.  Each team has its own set of targets and metrics which they work on diligently.  However, individually these results […]

Benefits of Hosted IVR system for small business India

Implementing a hosted IVR system is a fantastic way to make your small business stand out from the competition. When used correctly, they can give your small business communication a professional touch, irrespective of the industry you operate in.  The hosted IVR system, or Interactive Voice Response system, is an automation tool that helps your […]