How Achieved 3X Productivity

One of India’s leading interior décor brands transformed its contact center operations with Acefone.

Founded in 2014, Homelane has become a top tech-driven home interiors brand in India, known for delivering tailored, end-to-end solutions with a strong focus on customer satisfaction. With over 600 projects across 39+ cities and 69+ Experience Centers, their growth depends on high-volume pre-sales calling. However, as they scaled, outdated communication tools led to poor connectivity and limited automation, affecting performance.

Challenges
HomeLane
faced

With fast growing teams, and a limited calling setup, Homelane struggled with poor connectivity, manual workflows, and zero flexibility.

Frequent
downtime

Low call
connectivity

Reduced agent
productivity

Limited
administrative
control

Delayed
support

Lack of
scalability

1.8X

Increased Call
Connectivity

More Calls
Every Day

94_%

Upto Answer
Rate

50_%

Reduced
Manual Calling

<1_%

Service
Downtime

2.5X

Faster DID
Management

Results That HomeLane Experienced

Our cloud-based solutions offered the political party several benefits for their campaigns. These benefits included better communication, cost savings and improved voter engagement. If you're also interested in improving your business communication and customer experience, our team is always ready to assist you.

With Acefone, the agent productivity tripled as we scaled from 100 to 300 calls per day without scaling costs. If you are looking at better support, better UI, that can go live easily, all this is there with Acefone.

Suresh

Sales Director