Helping a Finance Org Amplify Outreach Calls
Leading Microfinance Org 40% Increase in Call Connectivity with Acefone
2-4 mins read A leading Non-Banking Finance Corporation, that operates across 127 branches and empowers underserved communities, joined hands with Acefone. With a rapidly growing customer base, this company sought to enhance outreach, streamline collections, and ensure consistent, high-quality customer engagement. What helped more was Acefone’s contact center analytics software, breaking down every call, every pause, and helping agents close higher potential prospects faster.
Challenges
Low call connectivity with remote customers
Inefficient Promise-to-Pay (PTP) follow-ups
Inability to track unreachable or incorrect numbers
Lack of centralized oversight across multiple branches
These challenges hindered timely collections, affected agent productivity, and limited customer touchpoints, impacting both financial and operational performance.
Objectives
The client sought a robust, tech-driven contact center solution to reach more customers, faster and smarter.
Boost
Call Connectivity
Enable
Real-Time Alerts
Improve PTP
Follow-ups
Scale Branch
Engagement
Results
Acefone didn’t just solve a problem. It unlocked a new rhythm for the client’s operations. Outreach became consistent. Follow-ups became trackable. And every customer interaction became a moment of opportunity. The client now runs an agile, insight-driven contact center solution that scales with its mission.
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