Helping a Finance Org Amplify Outreach Calls
Leading Microfinance Org 40% Increase in Call Connectivity with Acefone
2-4 mins read A leading Non-Banking Finance Corporation, that operates across 127 branches and empowers underserved communities, joined hands with Acefone. With a rapidly growing customer base, this company sought to enhance outreach, streamline collections, and ensure consistent, high-quality customer engagement. What helped more was Acefone’s contact center analytics software, breaking down every call, every pause, and helping agents close higher potential prospects faster.
Key Challenges
These challenges hindered timely collections, affected agent productivity, and limited customer touchpoints, impacting both financial and operational performance.
Low call connectivity with remote customers
Inability to track unreachable or incorrect numbers
Inefficient Promise-to-Pay (PTP) follow-ups
Lack of centralized oversight across multiple branches
Objectives
Boost Call Connectivity
Improve PTP Follow-ups
Enable Real-Time Alerts
Scale Branch Engagement
The client sought a robust, tech-driven contact center solution to reach more customers, faster and smarter.
Solution Offered
Acefone deployed scalable contact center analytics software with over 80 seats and 300+ field agent integrations. Using click-to-call functionality, real-time dashboards, and smart tagging, the NBFC centralized its outreach. Custom alerts flagged unreachable or switched-off numbers. The system enabled coordinated, multi-branch engagement—driving timely follow-ups and improving team productivity.
Results
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