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How this oil-based company benefitted from contact centers
13 MIN Read
As the petrochemical industry continues to evolve, effective communication becomes a key driver of success. Calling solutions have emerged as a powerful tool for streamlining customer queries across multiple channels. Calling solutions are the potential future of business communication, and in 2023, improved solutions will be the hallmark of the industry.
These modern business communication tools offer an all-inclusive solution for sales, support, and collaboration. They streamline multiple communication channels through a single portal. To effectively manage customer queries across various communication channels, businesses need to equip themselves with the right resources.
Our team of experts has developed a cutting-edge, multi-channel contact center solution. This caters to both inbound and outbound processes, delivering exceptional results for our clients. Uncover the benefits they experienced and learn how these solutions can enhance communication for oil-based companies.
Understanding our client’s communication needs
Our organization recently worked with one of India's leading manufacturers of plastics and oil-based products. The client already had a communication system in place. However, they were looking to upgrade it with newer tools that could improve efficiency and streamline their processes. Additionally, they were looking for a system that would better suit their remote workforce.
To meet their requirements, we provided them with a range of our calling solutions that seamlessly integrated with their existing systems. Our team of experts performed a detailed evaluation to identify their needs. We then offered them a selection of our cloud-based calling solutions that worked best for their business.
Solving communication issues with cloud calling solutions
To meet their requirements, we provided them with a range of our calling solutions that seamlessly integrated with their existing systems. Our team of experts performed a detailed evaluation to identify their needs. We then offered them a selection of our cloud-based calling solutions that worked best for their business.
Outbound contact center
Outbound contact center- Boost customer engagement by 4x.
Virtual Mobile Numbers
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Cloud Phone System
Cloud Phone System- 24/7 operational communication system.
Contact Center Features for streamlined communicationÂ
Contact Center
Solution
Our contact center solution allowed agents to receive and make calls seamlessly, track conversations, manage leads, and do much more. Â
Interactive Voice
ResponseÂ
The IVR menu helps clients resolve basic customer queries through self-service options. It presents a menu of numbers, enabling them to select the appropriate options for obtaining their resolution.
Intelligent
Call routing
Our client could ensure that calls were directed to the appropriate departments. The calls were categorized according to factors such as customer name, query nature, staff availability, etc. Â
Calling
CapabilitiesÂ
Along with the above-mentioned solutions, we gave the client customizable features which they could choose from. Using these, they could personalize their communication solutions  Â
Call 

Monitoring
With call monitoring, the client was able to track all their agent-customer interactions and work on the improvement areas.
Auto
AttendantÂ
It is a feature that answers calls on behalf of our client’s agents and directs them to the appropriate department.Â
Call
Analytics  Â
By using the call analytics feature, our clients were able to evaluate their performance and strategize. These factors helped the client enhance their functional efficiencies.Â
Call
Forwarding Â
This feature enables support agents to redirect calls to other available representatives. It prevents agents from missing out on any business opportunities.Â
Call
TransferringÂ
The call transfer option allowed agents to instantly redirect calls to managers or supervisors when a pressing need arose.  Â
Softphone
ExtensionÂ
We provided our client with a softphone (mobile application) as another valuable feature. This helped their team to communicate with colleagues and customers via the Internet.Â
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Benefits of Calling Solutions for Businesses
Businesses can reap numerous benefits from calling solutions. They enhance the ability to provide better customer service. Once our client began to use our solutions, they saw a number of benefits.
These included better data security, increased work efficiency, flexibility, and many more. We listed some of the long-term benefits that they experienced with us, and what other businesses could have too:
Cost-Effective and ConvenienceÂ
One significant advantage of our calling systems is that they are cost-effective and do not require additional hardware. Our cloud-based systems allow businesses to make and receive calls without investing in hardware or infrastructure, reducing upfront costs. Additionally, our cloud-based systems offer automatic upgrades and maintenance, removing the need for on-premises maintenance personnel.
Enhanced Service Reliability
Our calling solutions offer enhanced service reliability. The call forwarding option helps to avoid missing important calls if there is ever an issue with the Internet connection. In such a case, clients can redirect calls to other agents or devices. They can thus maintain consistency in customer service and prevent delays.  Â
Improved MobilityÂ
Our calling solutions support better mobility, allowing employees to answer calls from anywhere using their official phone numbers. This doesn't compromise communication quality. This feature helps save costs associated with traditional phone systems and allows employees to work remotely.Â
Scalable solutionsÂ
the cloud-based solution could seamlessly adjust to the needs of the business even during high call volume peaks. This ability ensured efficient customer service without the need for additional hardware investments.
User-Friendly Dashboard
Our calling solutions are user-friendly. Our intuitive dashboard provides users with necessary information and tools to manage conference calls efficiently, including call scheduling and recording.Â
Better Customer Efficiency
Our calling solutions also provide better customer efficiency, offering call twinning, real-time analytics, CDR, IVR, messaging options, and call recording. Call recordings can be used for training purposes, identifying bottlenecks, and improving processes.
Increased Sales Growth and OperationsÂ
Finally, our calling solutions enable more sales growth. They do this by identifying any work challenges and ensuring appropriate training or knowledge sharing sessions to address them. Â
Enhanced Security and ComplianceÂ
Oil-based companies deal with sensitive information and must adhere to strict security and compliance regulations. Our calling solutions offered the client robust security measures to secure customer data. It also ensured compliance with industry-specific regulations, such as data privacy and protection standards. Â
Our vanity numbers have helped businesses improve service quality and customer satisfaction. 
In conclusion, it has been a game-changer. It has also improved agent productivity, given valuable 
real-time insights and much more. It has helped our clients create effective sales, marketing, and customer experience strategies.
If you're interested in improving your business communication solution
