Ever since cloud technology has influenced the call centers, virtual call centers have come into existence. In addition to this, various benefits make the adoption of cloud technology by the call centers highly result-oriented. Only because of these many benefits several businesses are showing faith in the cloud-based call centers now.

With the advent of cloud, call centers have mostly become customer engagement centers, and when customers interact with the agents, they expect a worthwhile solution in the lesser time invested.

Cloud-based call centers also help in sales acceleration and make the most out of the available resources.

Based on various reports, this whitepaper introduces you with various aspects of cloud-based call centers and covers these topics-

• What is cloud technology
• Why cloud in the call centers
• Challenges to the traditional call centers
• Strength of cloud technology
• Sales acceleration with cloud-hosted call centers
• How to reduce risk with cloud
• Self-services in call centers