Tired of losing hours to the same repetitive tasks? You’re not alone. According to a study by Clockify, employees spend 62% of their time on repetitive tasks. Their time is occupied by writing emails, updating timesheets, formatting documents, and entering the same data on different apps. Maybe you just brush them off as a part […]
As a widely used call center software, auto dialers automate and expedite the process of customer outreach. Many businesses these days use auto dialer software to manage marketing campaigns efficiently and drive sales consistently. They even have option to choose from different types of automatic dialing solutions – preview dialers, predictive dialers and progressive […]
If you’re thinking about building a customer support team in India— smart move. Home to over two million call center employees, it is one of the world’s hot spots for customer support talent. Companies like British Airways, Dell, and Microsoft all rely on Indian professionals for managing their operations. It’s easy to see why too; […]
Ever since the traditional contact center services have shifted to cloud, customer communication hasn’t been the same. The new and improvised version aka. Contact Center as a Service (CCaaS) has taken the world by storm, with their market share expected to reach $24.45 billion by 2032. Also known as Contact Center SaaS, it is one […]
Picture this: Business is booming, and your company is welcoming a heavy inflow of phone calls. Unfortunately, your separate phone lines are constantly engaged and thus, customers cannot communicate with your agents. In this scenario, you may be potentially encouraging your consumers to trust your competitors instead. How can the matter be rectified? It’s as […]
If you’ve ever watched a reality show, chances are you’ve voted for your favorite contestant at least once. A simple missed call service was all it took to make your voice count. Businesses are using the same concept to engage customers, generate leads, verify orders, conduct surveys, and more. Missed call marketing has become a […]
Acefone has once again proven its leadership in cloud communication by winning not just one, but two prestigious awards. Acefone has been honored with the coveted CX Innovation Leadership Award by Gainskills Media, reinforcing its commitment to revolutionizing customer experience (CX) with cutting-edge technology. Additionally, Acefone was recognized as the Most Scalable CPaaS Platform […]
Are you still using the regular telephone line to contact your customers? This needs to stop right away. 2024 is coming to an end and so is traditional PSTN calling. Switch to VoIP calling today and experience the future of customer communication. The higher rate of VoIP adoption has resulted in its massive growth. A […]
Choosing the right business phone number for your company can significantly impact your brand’s accessibility and reach. Indian Businesses often find themselves asking– Should we opt for a toll free number for business or a local number? Understanding the nature, the pros and cons of each number is crucial to make informed decisions that align […]
According to industry veterans, it is easier and more cost-effective to have customers make repeat purchases with your brand, as opposed to onboarding more customers. Surprising. One would expect most companies to work for a larger customer base rather than extract the most from their present clientele. But that’s precisely what this is: Quality over […]
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