GDPR stands for General Data Protection Regulation. It is a new set of rules that are designed to make people have more control over their personal data. The purpose of GDPR is to make the regulatory environment simpler and well aligned with every company’s way of doing business. The idea is to benefit both the […]
A dialer is a software that automates the process of dialing contact numbers. As the productivity of call centers largely depends on the number of calls connected, and a dialer can significantly boost this number. A dialer can help weed out unproductive calls, like missed calls, out of service numbers, answering machines, etc. These limiting […]
When a consumer connects to your organization, their first point of contact is your customer service representatives. Your agents play an important role in the development and maintenance of customer loyalty. Needless to say, this calls for constant agent assessment and training to ensure that your clients experience the very best. Consistent improvement in your […]
The most basic question that comes up while choosing a contact center is, why one should go for a virtual one? Have traditional call centers lost the battle against sophisticated technology or are they really getting obsolete because of lack of innovation. If this is so, then how we survived the customer satisfaction needs so […]
We’ve learned all about predictive dialers and why they are an essential aspect for your business in the previous blog. Now let’s look at the “HOW” associated with predictive dialers. Let’s see how predictive dialers work and what is the process that they follow. Dialers are becoming increasingly popular these days, and the growing hype of customer […]
Cold calls have been a popular method of targeting customers for many years. They are direct, personal and can generate sales leads. However, there are certain inherent problems in the system. One, cold calls require a lot of time and effort on the agent’s part. Two, several agents are required to connect to thousands of […]
The call-center industry is expected to witness continuous growth and is believed to become a $407 billion industry by 2022. Despite the steady growth, the call-center agents encounter significant stress during their workday that involves customers’ expectations and business requirements fulfillment. It is difficult for a call-center agent to stay calm and optimistic when he/she […]
For those in the real estate business, you know that it is important to be able to multitask and be flexible. Your priorities will change by the hour and being tied to a desk phone is not ideal for this industry, where you need to be out with clients and customers, showing them houses or […]
Nothing is more important than communication for businesses in today’s competitive landscape. In fact, it is more important for a client today than ever before to be able to communicate with their company of choice with ease. Therefore, it makes sense for you, as an organization, to go the extra mile with every communication channel, […]
If you are thinking about installing VoIP phone system into your business, then it is important to make a well-informed decision on which system to buy. At Acefone, we understand that VoIP can be confusing to people without technical knowledge and backgrounds as there is a lot of complicated terminologies to get your head around. […]
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