According to the 2017 Data Breach Investigations Report released by Verizon, 81% hacking-related breaches leveraged either stolen or weak passwords. The report further adds, Social engineering is a common means for cybercriminals to establish a foothold. And employees are making this further easy by using easy-to-crack passwords. Users and IT departments are even often guilty of not […]
Introduction With the rapid changes in technology these days, traditional and manual ways of communication have been replaced by automation. Nowadays, automating your communication processes has become a necessity in place of leisure. And cloud telephony is one such solution that has brought this change in the communication industry. Cloud has impacted the masses far and wide. […]
The call centers these days initiate outbound calls for a variety of purposes – selling products, generating leads, running telemarketing campaigns, raising funds, making important announcements and conveying important information. Most call centers these days leverage automated calling systems to schedule and initiate these voice calls without deploying extra agents. In addition to dialing telephone […]
In the past few years, tablets and smartphones have turned into a fundamental part of modern workplaces. Businesses and its employees utilize mobile devices for internal and external corporate communication, but businesses cannot carry out communication seamlessly without a dedicated business phone number. The dedicated business phone number encourages you to keep the personal and […]
In every business, productivity is the top priority. With the development of cloud technology, the traditional communication tools have been replaced, leading to better productivity. Automation technologies have replaced regular physical tasks. The same is valid for the customer service environment too, where intelligent dialers have replaced manual dialing. Predictive dialer is one such dialer […]
Call center managers have to take a lot of critical decisions to ensure their team delivers exemplary customer service. As easy as it sounds, making these decisions are no cakewalk. You need to have measurable performance indicators in place to assess what is working and what is not working for your call center. Here is […]
Uninterrupted communication is the first thing an organization needs to have to get the total potential out of its employees and to achieve this, communication tools as PBX comes into the play. PBX stands for Private Branch Exchange. It’s an internet platform that allows people to communicate with each other by using a software called […]
Most of the businesses these days depend upon communication as it gives an edge to the businesses in the market. If you happen to be a business owner who is looking for ways to connect with your customers to enhance customer satisfaction, toll free number is the right solution for you. It is a two-way […]
Previously we have covered the role of predictive dialer in sales acceleration and in this blog, we will talk about the top features of a predictive dialer. But before jumping into a deep discussion about predictive dialer features, let’s answer a few of the questions. Have you implemented a predictive dialer solution in your business? Or still, […]
In the call center industry, dialers are becoming increasingly popular and essential for all outbound purposes. They give an efficient way out for businesses wanting to connect with a broad audience. These outbound dialers come in types such as predictive dialer, preview dialer, auto dialer progressive dialer, and more. All these dialers have one or […]
On a scale of 1 to 5, how much you would be inclined to refer us to your colleague?
We’re here to help you find the right products for your business. Tell us a bit about yourself, and we’ll be in touch
