The call centers these days initiate outbound calls for a variety of purposes – selling products, generating leads, running telemarketing campaigns, raising funds, making important announcements and conveying important information. Most call centers these days leverage automated calling systems to schedule and initiate these voice calls without deploying extra agents. In addition to dialing telephone […]
In the past few years, tablets and smartphones have turned into a fundamental part of modern workplaces. Businesses and its employees utilize mobile devices for internal and external corporate communication, but businesses cannot carry out communication seamlessly without a dedicated business phone number. The dedicated business phone number encourages you to keep the personal and […]
In every business, productivity is the top priority. With the development of cloud technology, the traditional communication tools have been replaced, leading to better productivity. Automation technologies have replaced regular physical tasks. The same is valid for the customer service environment too, where intelligent dialers have replaced manual dialing. Predictive dialer is one such dialer […]
Call center managers have to take a lot of critical decisions to ensure their team delivers exemplary customer service. As easy as it sounds, making these decisions are no cakewalk. You need to have measurable performance indicators in place to assess what is working and what is not working for your contact center software. Here […]
Uninterrupted communication is the first thing an organization needs to have to get the total potential out of its employees and to achieve this, communication tools as PBX comes into the play. PBX stands for Private Branch Exchange. It’s an internet platform that allows people to communicate with each other by using a software called […]
Most of the businesses these days depend upon communication as it gives an edge to the businesses in the market. If you happen to be a business owner who is looking for ways to connect with your customers to enhance customer satisfaction, toll free number is the right solution for you. It is a two-way […]
Previously we have covered the role of predictive dialer in sales acceleration and in this blog, we will talk about the top features of a predictive dialer. But before jumping into a deep discussion about predictive dialer features, let’s answer a few of the questions. Have you implemented a predictive dialer solution in your business? Or still, […]
In the call center industry, dialers are becoming increasingly popular and essential for all outbound purposes. They give an efficient way out for businesses wanting to connect with a broad audience. These outbound dialers come in types such as predictive dialer, preview dialer, auto dialer progressive dialer, and more. All these dialers have one or […]
Irrespective of your organizations size and the industry, Interactive Voice Response (IVR) caters to every type of business perfectly. Besides providing a communication platform, it has proved to be a great customer engagement tool that has bridged the gap between customers and businesses. This guide aims to take you through What, why, and How of […]
Almost everyone must have heard it once, that it is cheaper to retain customers than to find a new one. This is true for nearly all organization, no matter what the industry, but most businesses tend to overlook it while planning for the future. Most organizations hardly make an effort to re-engage their customers once […]
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