Interactive Voice Response (IVR) is getting widely adopted by businesses irrespective of their size. And the reason behind the wide acceptance of IVR has been the acceleration in efficiency it has offered to everyday business processes. IVR has also been a lifesaver in handling mundane tasks such as answering a never-ending number of phone calls […]
In the business world, the customer is the ultimate boss. Every company aims to provide its customer with an undaunted experience, be it during sales or after-sales support. Voice Broadcasting is one such customer-service tool which ensures a quality customer experience. The first customers of voice broadcasting were the general public, targeted by the government […]
Cloud technology is reforming the modus operandi of various services at this age and era, to which telephony remains no exception. Cloud telephony is a cloud-based telephone service that has changed the course of traditional telephone services. Although cloud telephony has well established its roots in the world and is globally recognized for its benefits, certain […]
India is no new to the concept of missed call services. In fact, with over 1 billion mobile subscribers, India is a market where missed call service has been used to market services, and its potential is only expected to grow with time. Here is the statical data which proves India has a vast potential for […]
Voice Broadcasting (VB) is remarkably useful for a business or industry when it comes to spreading information to large masses. With time, the uses and applications of voice broadcasting service have expanded by manifold. Companies are no more restricted to only sending promotional/emergency updates. Instead, they are now maximising its utilisation by using it in […]
This tweet on the 24th of March, by the Hon’ble Prime Minister of India, Shri Narendra Modi, clearly highlights the fact that he knows how to reach out to the people of India. This innovative idea to reach out to the urban as well as the rural population of India who resides in distant corners […]
Having your own Interactive Voice Response (IVR) system has become a prime necessity in today’s competitive business scenario. Not only it gives your business an edge, but it also reflects that providing a quality customer service is your top priority. But to utilize IVR service to the best of its abilities you need to be […]
There are a lot of new methods and innovative ways that businesses are trying their hands on to improve customer service and build long-term relationships. One such method is missed call marketing. Before we get into the various advantages that missed called marketing has for a business, let us first understand what missed call marketing […]
Unlike local numbers, toll-free numbers help businesses to build up a stable national presence without investing additional time and resources. Most businesses nowadays implement toll-free numbers to provide their customers with a platform to contact customer support executives without incurring call charges. The toll-free number services require the call charges to be paid by the […]
For a long time, business growth was synonymous to the profits your business earned. However, with the passage of technical advancements and customer awareness, this quantitative aspect of the business is overridden by the qualitative aspect, famously known as customer experience. Starting from the product quality to customers’ patience, many factors come into play while […]
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