Is VoIP: The Engine of Modern Communication? An important question if you’re aiming to enhance and simplify your business communication infrastructure. Based on the Voice over IP (VoIP) technology, these systems have become the new standard for communication everywhere. With a drastic jump from 6.2 million to 41.6 million VoIP users over the last […]
TRAI’s recent update in the TCCCPR regulations proposed mandating financial entities to use the 160 number series for service and transactional calls. With this, they aim to curb Unsolicited Customer Communication (UCC) and protect the users from fraud. Before this update, TRAI had mandated businesses to use numbers starting from 140 to make calls. But […]
The recent update in TRAI’s regulations about Unsolicited Commercial Communication (UCC) has caused a ripple in the telephony sector. The reformed UCC regulation states that telecom companies can no longer transmit calls or messages from businesses unless they are specifically whitelisted by the receivers. Failing to comply with these regulations can result in hefty penalties. You […]
Cloud telephony has been a transformative force in the business world for quite some time, helping companies manage customer interactions seamlessly. Its ability to streamline processes, enhance flexibility, and reduce costs has made it an essential tool for efficient communication over the years. Yet, as the needs, demands, and preferences of customers change, cloud telephony […]
As a business owner, your success depends on how you answer one question, “Are my customers happy?” Your primary goal is to ensure that the answer is always a solid “Yes”. One crucial step to enhance customer satisfaction is seamless communication. You need to a robust omnichannel communication strategy to make sure every interaction […]
In the business ecosystem, customer experience (CX) forms the heart of the relationship between a company and clients. According to a study, 49% of your customers might leave you due to poor experiences. Hence, you need to prioritize strategies that enhance customer interactions. One powerful tool to improve CX is call recording. These recordings can […]
For every festive sale or discount offer you launch, you need to notify thousands of customers before to ensure maximum adoption. Calling each one manually is impossible, and emails might go unnoticed. What if you could send a voice message to all of them in just a few clicks? This is where IVR blasting (voice […]
In any business ecosystem, be it a startup, SMB or a large enterprise, customers are the most important. What makes them stay isn’t just what you sell, but the experience they have buying from you. According to a study, 49% of your customers might leave you after a single bad experience. Good customer experience starts with […]
Communication plays a crucial role in our personal and professional lives. It is a fundamental social skill that helps us build and enhance relationships with friends, colleagues, and family members by helping us express our messages and ideas. In the workplace environment, good communication also helps minimise errors and optimise productivity. Poor communication, on the […]
VoIP phone system have many benefits to their business users, from collaborative tools to amazing features that elevate your business. Arguably the most important benefit is the detailed reports, and their ability to build the future foundations of your business. Detailed reports can be pulled at any time from your phone system, and can inform […]
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