Compliance and collections leaders worry about DPDPA rules. Most treat DPDPA compliance for BFSI collections calls as a checkbox they audit once and move on. That’s backward.   In our conversations with NBFC and fintech lenders, the compliant ones move faster, not slower. They pass audits with fewer flags. They win RFPs that compliance laggards lose.   Here we break down what […]

Most CX leaders deploying an AI voice bot ask the wrong question first.  They ask: how much can we automate?  The better question is: where exactly does automation stop serving the customer?  That line is not obvious. Most teams draw it wrong in one of two directions.  Some draw it too early. They escalate to a human […]