How VoIP can give SMBs an edge over your competitors

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Introduction Your business is your baby. You made it, built…

A Complete Guide to Contact Centers and Running Them Successfully

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Remember the 2006 Hollywood film Outsourced? The protagonist…

Servetel goes global with Acefone this festive season

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Servetel is now Acefone. That’s right, we’ve changed.…
Deirdre Martin on How Happy Employees are Key to Happy Customers

Expert Opinion: Deirdre Martin on how happy employees are key to happy customers

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In a world where technology is becoming increasingly affordable,…

Expert Opinion: Maximising Employee Efficiency in a Contact Center with Neal Topf

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How would you define customer service? Is it ‘the practice…

Why is Effective Communication Important?

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Communication plays a crucial role in our personal and professional…
Create a Virtual Contact Centre for Healthcare Organisations

Create a Virtual Contact Center for Healthcare Organisations

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The COVID-19 pandemic put a massive strain on healthcare organisations…

Business Texting Etiquette - 10 Proven Tips for Leaving Great Impressions

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Texting came into our lives with the advent of cellular phones…

Using VoIP Reports as Part of the Future Foundations of your Business’ Growth

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VoIP phone systems have many benefits to their business users,…

Effective Sales Onboarding: How SaaS can Help Sync your Sales and Support Team

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To generate increased profits and higher customer satisfaction,…

How Can your Business Benefit from Call Queuing?

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As a customer, we have all waited in lines.  Whether it is…

Is Your Customer Service Ready for the Voicebot Era?

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We are living in an era of instant gratification. As consumers,…

Chatbots and Human Agents: Which is Better for Customer Service?

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The man vs machine battle has now reached its peak.  With…

Customer Service Quotes to Get You Motivated This Year

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In a hyper-competitive market, the future of any business depends…

How Acefone’s Features Ensure Easy and Seamless Calling?

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We all know the frustrations of a poor connection—the inability…