How does one company stand out in today’s highly competitive world, where there are alternatives to almost every brand? Some say a solid business plan, some emphasize a well-defined pricing strategy, and some still swear by a talented employee pool. But there’s one most important aspect: Enhanced and personalized customer experience. According to Gartner, the […]
Startups have taken over markets across the globe. More of them come to existence in a day than they used to over months. In such a saturated market, startups need to stand out from the crowd. However, most of them focus on scaling up rather than building a loyal customer base. And the latter is […]
Customer satisfaction is the key to running a profitable business. Any successful business owner will tell you the same, however, maintaining high service standards is easier said than done. Dr. Joseph Michelli, a CX expert with decades of experience, sheds light on methods companies can use to boost customer experience. He comes with experience from […]
During our CX expert opinion series, we interacted with another industry veteran who shared untold secrets about CX and its impact on business growth. Micah Solomon, a celebrated CX consultant, author, and speaker, discusses his journey, strategies, and philosophies that help businesses thrive by putting customers at the heart of their operations. The Fascination Behind […]
The mid-20th century brought about the revolution in Customer Experience (CX), that changed B2B relations forever. CX has now evolved into a pivotal discipline for every business, big or small, to sustain itself in the modern era. Acefone had the privilege of interviewing a seasoned leader in the field of CX, who shared invaluable […]
Customer service and CRM (Customer Relationship Management) have become essential for businesses aiming to thrive in today’s industry. Several contact centers still struggle to deliver standard customer experiences but seek a resolution to overcome this challenge. Heverton Anunciacao, a global customer experience (CX) expert, shares his incredible journey on how CRMs help enhance customer services […]
Texting came into our lives with the advent of cellular phones over two decades ago. It remained a convenient way to communicate between friends, family, and acquaintances for quite a while. Over a period of time, however, businesses began to uncover the benefits of simpler and faster communication through instant messaging. Mass messaging became the […]
To generate increased profits and higher customer satisfaction, an organisation’s sales and support teams need to work in sync. Thus, it seems logical to use the latest technology available to ensure both teams can work as effectively as possible and deliver unparalleled results. SaaS or Software as a Service is a solution that can benefit […]
The man vs machine battle has now reached its peak. With the advent of Artificial Intelligence (AI) and Machine Learning (ML) programmes, efficiency, both in terms of work and costs, has improved dramatically. Businesses are now actively seeking services that allow automation of previously monotonous work. Amid this search, businesses are forgoing one of the […]
We all know the frustrations of a poor connection—the inability to comprehend voice calls that drop mid-sentence, or worse, missing a message owing to the lack of basic tools. Whatever your communications issues have been in the past, Acefone is sure to have the solution you need. Acefone is the UK’s leading and trusted cloud […]
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