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About Acefone Editor

Acefone provides a broad range of cloud communication services to businesses of all sizes, which includes Hosted Phone Systems, Free Phone Numbers, and Cloud Contact Center Solutions. Being the UK's leading provider of VoIP service provider, we always strive to provide excellent customer service and high-quality custom solutions to our customers.
a complete guide to VoIP

A Complete Guide to VoIP: Tips, Definition, Types, Features, Benefits, and Setup

Are you still using the regular telephone line to contact your customers? This needs to stop right away. 2024 is coming to an end and so is traditional PSTN calling. Switch to VoIP calling today and experience the future of customer communication. The higher rate of VoIP adoption has resulted in its massive growth. A […]

Why Integrating Toll Free Numbers with IVR System is a Smart Move

Toll free vs Local Numbers- Which one is best for my business

Choosing the right business phone number for your company can significantly impact your brand’s accessibility and reach. Indian Businesses often find themselves asking– Should we opt for a toll free number for business or a local number? Understanding the nature, the pros and cons of each number is crucial to make informed decisions that align […]

Business Texting Etiquette 10 Proven Tips for Leaving Great Impressions 1

Business Texting Etiquette – 10 Proven Tips for Leaving Great Impressions

Texting came into our lives with the advent of cellular phones over two decades ago. It remained a convenient way to communicate between friends, family, and acquaintances for quite a while.  Over a period of time, however, businesses began to uncover the benefits of simpler and faster communication through instant messaging. Mass messaging became the […]

Effective Sales Onboarding_ How SaaS can Help Sync your Sales and Support Team

Effective Sales Onboarding: How SaaS can Help Sync your Sales and Support Team

To generate increased profits and higher customer satisfaction, an organisation’s sales and support teams need to work in sync. Thus, it seems logical to use the latest technology available to ensure both teams can work as effectively as possible and deliver unparalleled results. SaaS or Software as a Service is a solution that can benefit […]

Chatbots and Human Agents_ Which is Better for Customer Service_

Chatbots and Human Agents: Which is Better for Customer Service?

The man vs machine battle has now reached its peak.  With the advent of Artificial Intelligence (AI) and Machine Learning (ML) programmes, efficiency, both in terms of work and costs, has improved dramatically.  Businesses are now actively seeking services that allow automation of previously monotonous work. Amid this search, businesses are forgoing one of the […]

How Acefone’s Features Ensure Easy and Seamless Calling_

How Acefone’s Features Ensure Easy and Seamless Calling?

We all know the frustrations of a poor connection—the inability to comprehend voice calls that drop mid-sentence, or worse, missing a message owing to the lack of basic tools.  Whatever your communications issues have been in the past, Acefone is sure to have the solution you need. Acefone is the UK’s leading and trusted cloud […]

Inbound Outbound IVR The Best Combination to Get More Customers 768x393

Inbound-Outbound IVR: The Best Combination to Get More Customers

Customer Engagement for Flawless CX With over 214 million businesses worldwide, customers have the power to buy from anywhere, anytime. The only way you can stand out from the crowd is by offering flawless customer service. In fact, a study by Forbes states that 84% of the people surveyed believe AI can help them gain […]

SVTL B2B 768x393

Here’s How Cloud Telephony Empowers Your B2B Sales Ops

“B2B or business-to-business buyers don’t go to work and forget what they do as humans. There’s a new normal that blurs the line between B2B and B2C. They just want things personalised,” says Brian Solis, principal analyst and author of Altimeter Group. Well, it’s no secret that buyers today expect solutions curated especially for them. […]

4 Ways Freelance Agencies can Go PRO with a Virtual Phone System 1

4 Ways Freelance Agencies can Go PRO with a Virtual Phone System

Freelancing is the perfect way to do what you love and get paid for it. You get to work on your own terms—decide who you work with, define your working hours, choose your projects, and so forth without having to go through common work troubles like office politics or long commute hours. Many freelancers work […]