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About Acefone Editor

Acefone provides a broad range of cloud communication services to businesses of all sizes, which includes Hosted Phone Systems, Free Phone Numbers, and Cloud Contact Center Solutions. Being the UK's leading provider of VoIP service provider, we always strive to provide excellent customer service and high-quality custom solutions to our customers.
Missed call solutions

Missed Call Solutions: Everything You Need to Know

To vote for your favorite contestant, please give a missed call on xx-xx-xxxxxx.  Sounds familiar, right? Please give me a missed call when you reach home. Give me a missed call to remind me about groceries. I’m going to bed, wake me up with a missed call. In other words, for every reminder, missed calls […]

top-eighteen-risk-factors-call-centers-must-address

18 Critical Risk Factors Call Centers Must Address

The cloud telephony solutions help businesses to set up and run call centers without building and maintaining onsite data centers. The call centers use cloud-hosted interactive voice response (IVR) systems to boost customer service delivery by blending customer self-service and agent-based customer support seamlessly. Likewise, they run multiple outbound calling campaigns efficiently and simultaneously using different types of hosted […]

how-to-handle-different-types-of-call-center-customers

Types of Call Center Customers and How to Handle Them?

Here’s how things play out for Jack, your regular customer care agent from a reputed firm: the phone rings, and he drops everything he’s doing to answer. Before he can greet the customer and offer his assistance, the customer starts shouting, “I am done with your company and I want my money back!” In fact, […]

Improve Team Performance When Working Remotely

How To Improve Team Performance When Working Remotely?

The year 2020 has undergone dramatic changes in the way businesses and teams function. One of the many is the increase in the adoption of a remote working ecosystem. Though not all organisations can successfully operate in a remote environment, in the present reality, a distributed and virtual work set-up is necessary. One often wonders […]

vicidial-on-cloud-

VICIdial* on Cloud : What You Need to Know

VICIdial* is a sophisticated call center solution that fulfills the contemporary needs for customer services. The communication of your business needs to be uninterrupted and well designed based on the day to day customer data. VICIdial uses the customer data productively. One can customize it as per the needs of the business that lead to […]

ivr-streamlines-and-reduces-support-tickets

How IVR Solutions can Simplify Customer Support and Ticketing Systems

When you run a business, customer satisfaction is something you can never afford to overlook. After all, that’s what gives your company competitive advantage and empowers it with high retention rates. However, as your business grows in size, so does the number of customers calling you for support queries. According to Zendesk, internal support teams […]

Implementing VoIP Security

Encyclopedia of Cloud Telephony—A Comprehensive List with Definitions

Technical jargon can often be intimidating, and sometimes even deterring. You have to keep searching every other word up on the Internet, wasting your time and tiring your efforts. However, there’s no need to be bothered by these cloud terminologies anymore! Use our ready resource to answer all your queries. We have collated the most […]

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Important Features of an Automated Calling System

The call centers these days initiate outbound calls for a variety of purposes – selling products, generating leads, running telemarketing campaigns, raising funds, making important announcements and conveying important information. Most call centers these days leverage automated calling systems to schedule and initiate these voice calls without deploying extra agents. In addition to dialing telephone […]

how-does-an-auto-dialer-work

How Does an Auto Dialer Work?

Ever since call center came into existence, outbound calling has been an essential part of the call center activity. Initially, all the dialing would be done by manual efforts but with the passage of time and increasing demands, call centers sought for a dialer that could immediately dial a lot many numbers without any human […]

hosted-predictive-dialer-tool-for-better-call-center-productivity.

Hosted Predictive Dialer: Best Tool for a Much Better Call Center Productivity

In the previous blog, we have talked about Why is Cloud-Based Predictive Dialer a Complete Outbound Calling Solution? In this, we will cover how hosted predictive dialers are the best tools for better call center productivity. Before moving to the topic, let’s understand the hosted predictive dialer first. Hosted Predictive Dialer A hosted predictive is the […]